All Products Support Forum

Sadly, my old Windows 10 PC crashed, and I'm migrating to a new computer. I have a backup of the old default profile folder (9k7faw1z.default), but not of the entire Profiles folder. I have tried to import this old default profile using the import function in my new Thunderbird install on my new Windows 11 computer.

Alas, I get the error message "Import failed unexpectedly; more information may be available in the Error Console." I looked in the error console, and it's empty.

Is there a better way to import my old data from my old default profile folder? It's 3GB of valuable data and I'll be in a pickle if I can't access it.

Thanks very much.

In recent attempts to join a few webinars I am now getting more and more "TLS Errors." I have noticed that many of the solutions to this problem involve actions that do not solve the problem but create larger issues. Do you have a solution that works safely? I am forced to use Windows 7 unfortunately due to work systems and a long story. I think this is my primary problem but I have to keep using it until the bitter end with this PC.

I appreciate your kind help. Thanks, Clay

Hello, I have two email addresses, one personnel, one business. The other night, Thunderbird asked me to download an update. Since downloading the update, all my business emails and subfolders are gone and have been replaced by my personnel email address and subfolders. (in the left hand pane - pic attached) The business emails and subfolders are on my main server yahoo, but are not on my Thunderbird program. Can someone help me to recover the business email address emails and subfolders? Thank you.

We are deploying Firefox installed via the v122 binary on Ubuntu 22.04.4 Server w/ubuntu-desktop-minimal --no-install-recommends (we need to have no-user-interaction install). We are using an Ansible playbook to copy over and unarchive the tarball, then create a firefox/distribution folder in the install directory and copying a profiles.json file to said folder, links the install directory to the /usr/bin/local directory, and setting firefox.desktop as the system default browser.

Using the instructions from: https://mozilla.github.io/policy-templates/

What we are hoping to accomplish is the user who has never launched Firefox will click on a link in an application, which will launch Firefox and go directly to the requested page. As it stands right now, the first time a user clicks the link, it launches firefox and shows a start page. The user must then close this window, and click the link again. This brings up a "Use Firefox as the default browser" prompt, which the user must accept, but then does not display the link. The third time the user clicks the link, the requested page pops up, and works from this time out.

We would like to have this be a one-click experience for the user. Looking at the options in about:config after getting firefox to launch, it appears firefox is not getting the options from the profiles.json file. Are we missing something about placement of this file? Missing some lines? Should we be using AutoConfig instead? Thank you for any assistance!

{

   "policies": {
       "Homepage": {
           "StartPage": "none"
       },
       "Preferences": {
           "browser.shell.checkDefaultBrowser": {
               "Value": false,
               "Status": "default",
               "Type": "boolean"
           },
           "browser.shell.skipDefaultBrowserCheckOnFirstRun": {
               "Value": true,
               "Status": "default",
               "Type": "boolean"
           },
           "browser.startup.homepage_override.mstone": {
               "Value": "ignore",
               "Status": "default",
               "Type": "string"
           }
       },
       "PopupBlocking": {
           "Default": false
       },
       "DontCheckDefaultBrowser": true,
       "OverrideFirstRunPage": "",
       "OverridePostUpdatePage": ""
   }

}

Previously, for years, selecting and deleting groups of emails took only seconds. For sometime now, the more emails selected to delete as a group causes the amount of time to do so to become longer and longer. Minutes go by. It feels like instead of dealing with all of them at once, it's deleting one at a time, but that's just a guess. What can I do to get back to where it used to be? Thank you.

When a video plays, it will be laggy for a few seconds, the came back normal. Sometimes it doesn't recover from it. This happened almost everytime for the Firefox 124.2 version, seems like it has a frame rate cap.

As I installed the Firefox 122.0 version, it only appears a few times a moment, but still face a small chance to occur.

Phone specs: Vivo v21e Funtouch OS 12 Android version 12

when I entered this string - chrome://pippki/content/exceptionDialog.xul - I got a 'file not found' message. Is there another way to access that? I am trying to get to https//mlb.tickets.com and get this message: The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Today I completely uninstalled and reinstalled Firefox. Since doing this, the taskbar icon is not the same as it has always been.

It used to be that if I pinned Firefox to the taskbar, I would click on it and the default Firefox window would open. When the mouse was right-clicked, the icon showed there was a choice of the default Firefox window and an option for a privacy window I could choose. I did that frequently.

Now if I pin Firefox to the taskbar there is no privacy window option. If I pin the private browser to the taskbar, this becomes the default window with options for the non-private default browser available with a right mouse click.

I would like to know how to pin the default Firefox window to the taskbar and have the private window option show up when that icon is clicked please.

Thanks for any help provided with this issue.

This morning, I was unable to log into Discord to watch a livestream because my hard drive was overfull and it was unable to install a mandatory update. Because this was a time sensitive issue, I wiped a bunch of crap off my drive as fast as I could, and I guess somehow I deleted my browser bookmarks because the field now shows as empty when I open Firefox. I was able to track down the backup file, but it throws an error when I tell it to restore. Is there anything I can do about this?

hi,

When can we have firefox with translation set OFF by default?

I mean, it's pretty unfair that intelligent people have to keep turning off the dumb translator... all the time... We need a setting, openly available, in the Edit/Settings menu, where it belongs, an option to switch it off. In fact, when it first asks if we want a page translated, we need an option: never ask this again...

All we can see is "go under the hood of firefox, config:option, go into the about:config section where 10 of 10 million people will ever get... and there find your way to disable this horrible translator". When can we expect an option in the pop-up: "never ask me this question again"?

The translator in this offensive form has been around since 2023... I seems high time we didn't have to bother with this anymore...

Peter

- - - Thank you for developing firefox and keeping it intelligent - - -

I am receiving this error message when I try to log into my router. My router has a certificate from Let's Encrypt.

What settings do I have wrong?

Regards.

I have at least some computer knowledge but not enough to understand the link on the crash report that says what this report means. Is there a cliff notes version of why my firefox keeps crashing. I have link to the page so I am not sure what info is needed to help me. I can give screenshots or link info. I'm not sure if it's safe to post everything on report or what is necessary.

Some webpages, that I must log in to, are coming up blank, when I attempt to login. No error, just blank white page. Two examples are paypal and textfree. I have cleared everything I can think of or find on the internet. I have refreshed and restarted several times. This has all started int he last few weeks. The two sites mentioned are ones I really need access to. I am not sure if it is my machine or the browser.