All Products Support Forum

Until yesterday everything was fine. I was able to complete recaptcha. But when I tried searching something today, I couldn't do it because of the recaptcha. It was stuck on infinite loading. Every website I visited the problem was there. I tried fixing it from the tips I found in the forum here but nothing seems to work. I was frustrated. Then I tried Brave browser and it was working. Please help me fix this problem. Thank you.

Hello, have been scratching my head for a while on this one. Have a freshly setup install of Debian 12, using Sway (wayland) as my Window Manager. I am really struggling with slowness in Firefox, page loads take easily 15 seconds whereas loading the exact same page in another window at the same time with Chromium Debian build has near instantaneous load times. I've tried the following troubleshooting steps: - Created a new firefox profile - Tried "Troubleshooting Mode" in Firefox - Disabled ipv6 in firefox about:config and in Debian - Tried different DNS servers - Tried different non-debian specific builds of Firefox - Tried Firefox Beta and Firefox Nightly for Debian

None of these steps made any difference, and Chromium has continued to be significantly faster. Am really stuck here and would love to get to the bottom of this as Firefox is the only browser that works with a HiDPI display in Sway without blurryness. Happy to provide any and all diagnostics and reports that are needed. Thanks in advance!

EDIT: It seems to be some kind of networking issue, using a VPN solves it. But still doesn't explain why Chromium would behave differently.

Thunderbird processes in version 125.0 are not exiting cleanly, just like it was in v115.10.1; user intervention is required via task manager to kill the the open Thunderbird processes, before Thunderbird can be restarted.

Thunderbird fails to access comcast.net email accounts after years of working correctly. Version 115.10.1. I have tried changing the password many times after talking to Comcast support. The best they can do is suggest I contact you.

After installing Thunderbird i had first download problems for new Firefox Versions. I tested around, installed everything new and found the solution. Somehow the Maintenance Service didn`t work properly on my machine and after deinstalling and restarting i can update firefox again. Problem remains: When trying to install Offline Languages , see picture, i get the message that it does not work. I tried everything possible, including reinstalling and deleting all old profiles (was a lot of work). Any ideas?

Dear Mozilla:

It is SAD that the OS I have will no longer be supported due to exploits.

Considering the # of exploits, backdoors, poor coding, etc., in the later Windows OS versions - 1 would truly think that supporting the older and MUCH more secure Windows OS's would be wise.

Yes, they have "holes", but overall much fewer than current OS's.

Plus, the bad actors are very busy exploiting 10 & 11 and pretty much have ignored the prior versions.

Question... what if a major exploit is found that affects all OS's from 11 down to unsupported?

Will Mozilla make sure to supply a patch to the unsupported due to the danger of the new & serious "hole" found?

I vote... it would be wise to maintain a small contingency of legacy developers to help those who cannot buy new systems or flat out HATE the UI & UX of the 10 & 11.

Makes sense?

I cannot send or receive emails from my laptop on [edited] @comcast.net nor [edited] @comcast.net. I can send and receive on my iPhone at [edited] @comcast.net and don't understand why. My primary password was corrupted in the breech I believe because I haven't forgotten it but it isn't being accepted. I believe the best way to solve is for a temporary primary password to be sent to [edited] @comcast.net or texted to me at [removed phone#] or mailed to me via overnight mail. This would allow me to regain control of both accounts. Nothing in the forum addresses this issue that I saw.

BROWSER NO LONGER CHECKS FOR UPDATES (automatic or prompted via HELP>ABOUT) RUNNING 125.0.1 (64-bit) WITH WIN 10 PRO, VPN on or off running NORD 7.22.3.0 Thoughts, or is this now normal? Tks erik

the built in eyedropper tool is the simplest and easiest solution to grabbing screen colors without granting file permission to 3rd party solutions for full funcionality. I have power-toys but I hate to see this tool needlessly depreciated. My workflow needs to sample many colors at a time making the menu navigation needless. PLEASE let there be a way to add it to the toolbar, I hope there is. Thanks for your time

The fundamental nature of dementia and Alzheimers is that the victim cannot remember new information. But for some time they can recall information and processes which were learned previously.

After some years, they will be unable to utilize any of the technology they depend upon - they will not be able to turn on their device to make a phone call. They won't be able to locate the menu they need to utilize. Because all that changes CONSTANTLY. They will become helpless sooner than necessary. They will strain their families and the taxpayer sooner than necessary.

The only solution is for software makers to roll out, every 5 or 6 years, a "stable version" where the user interface will not change one iota for 25 years. Of course, they must still make internal updates for security and changes in the Internet Protocol layer system. The portions of the code that deal with the user must be modular to be plugged into newer hardware and communication protocols.

When someone is diagnosed with memory impairment, they will have time to learn the latest Stable Version.

This is a very fundamental change to business as usual, but there is no other solution other than continuing to balloon the cost of elder car.

In the old days this would be a call for an RFP...

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is greyed out. How can I get that choice it be valid and to impliment that operation?? And to never have these stored??

Hello support,

is there any way (other than the one plugin I found that did not work for some reason) to adjust firefox' general brightness (or that of an individual tab) ?

Also changing my monitors brightness would not work for me as I am trying to test a website I develop (using firefox to visualize it) and it is rather just the large difference between my editor (which's brightness you can not adjust) and the browser that is very unpleasent when I switch back and forth (like when trying to fix a bug).

Kindest regards.

Jonas Behr

I'd like to be able to open a link in private mode by holding down some modifier key, then clicking on the link. There are many times that I want to open a link in private mode, and a keypress + click would be the quickest way to do it given that one hand typically remains at the keyboard while I use the mouse/trackpad.

I've even added a toolbar button to open a new private browsing window, then dragged and dropped a link onto the button, but that gets a circle with slash icon and nothing more.

Others have asked this question, so, to be clear, none of the following address my question: copying the link then opening the private browsing window & pasting the link, using a customized shortcut/bookmark, opening Firefox in private mode via command line, right-clicking the link then selecting "Open link in new private window".

Thanks for any advice and thank you, Mozilla, for Firefox!

I use Firefox as my browser and used to be able to go a web site or to a link from an instructor and when I clicked on the link or entered the class I was attending, the Zoom meeting would automatically open. That doesn't work anymore. I have to "join via browser but I don't have the meeting id. Why has this become so difficult? Zoom denies being the problem so now I wonder if it's the browser.

I had a few issues with Hotmail and Firefox in the past as described in other posts. Now it has stepped up a gear. I can use the internet for anything, but the moment I open my Hotmail account in Firefox my Lan card stops working. At first I had no idea it was Hotmail, I tried everything from switching cables to using wifi only. When it happened on wifi I realised every time I went into Hotmail on Firefox my network card stopped functioning and I had to restart the computer. The thing is, when I use Hotmail through Microsoft Edge nothing happens and all is well with the world!!! No network card shutdown. I could read between the lines but I'm no conspiracy theorist, however, I don't think the problem is with Firefox. Is there any solution? I don't use Edge and I don't want to start.

Hi Guys! Huge fan of Firefox since the early 2000s when I first learned about it. Way more secure, efficient, and lighter than any other browser (IE, Chrome, and now Edge). Firefox is my first download on every new device and my go to even on my iPad.

I've been getting this error message lately and I don't know what to make of it. My saved tabs are working normally (email, work, streaming entertainment). This automatically comes out on ever new start / re-start (Firefox is my default) on separate tab but I am not opening any new website. It's been 2-3 days. At first I didn't mind it but its consistently happening and not just a one time thing. I already cleared my cache data. I've also ran a scan and it's come up clean (I have a paid BitDefender subscription). It's also not the local ip of my machine.

So any help would be great as I really don't want to leak any personal data or have any viruses.

Thank you for your time!

Currently unable to save, edit or add bookmarks.

I have updated Firefox, refreshed Firefox, gone through Troubleshoot mode, cleared the startup cache, and deleted the "xulstore.json" in my profile folder.

Pls help this is driving me nuts + making me want to switch browsers. Thanks : )

When I use the `--search` CLI option, Firefox searches the supplied term in a new window.

I want it to open itself in a new tab instead, so I tried out the following combination of CLI options:

``` $ firefox --new-tab --search "example" ```

Firefox does search for the given term, but it opens itself in a new window instead of a new tab, thus ignoring the `--new-tab` option.

Am I doing something wrong?

After clicking the Thunderbird to enter my email the whole system goes through connecte3d to uepat624@gmail.com then up comes a message from Thunderbird indicating "you may have too many cached connections use IMAP Advanced Settings to reduce cached connections" Then things continue on for probably 5 to 10 mins. sending login info, looking up IMAP, checking mail server capabilities, looking for folders, sending login, opening folder box, downloading

Eventually email inbox and messages come up. I can send, receive and send mass mailings but when you read a message and want to go back to the inbox you have to scroll all the little boxes at the top of the screen back to the one that says "inbox".

I need someone to remove the cached connections. Pat Blackburn