All Products Support Forum

Oddball minor problem I've encountered on a recent update of Firefox, but also I switched keyboards at the same time, so I'm not sure which causing the problem. I'm on a PC, using an MSI keyboard. Ctrl and Shift keys all work, the ONLY combination that doesn't work is (left) Ctrl + (left)Shift + P. Other Ctrl + Shift key combinations work. If I hold the right Ctrl and either shift, P works fine. If I hold the right Ctrl and the right Shift, P works fine. (left) Ctrl + (left)Shift + any other key shortcut in Firefox or elsewhere works, it's ONLY the P shortcut and only in Firefox and only with the left two ctrl+shift combo that doesn't work.

Any ideas on what is causing this and how to fix it?

My computer crashed and I'm now trying to launch Thunderbird. I have a successful install. Can I create a temporary profile so the app will run? HeLLLLLLLLLLLLLLLLP Please.

If not, what can I do. Please answer with detailed answers rather than developer level answers. TKS

Neither copy/paste nor "Insert image" works to get image into an outgoing email in TB 102 (Windows 10). With copy/paste, I get nothing (although the cursor moves down). With "insert image," I get an empty box. Thanks for any help, Gail

I was recently on Reddit and when I went to post a comment I noticed that it went to a user name called Far_Sheepherder_104 ,but they were using my email address , it also showed me that the account was using a Galaxy s20 & I don't have that type of phone and I never have had an s20. Can you please advise me on what I need to do.

Whenever I open Firefox on Chrome OS, which I installed via the Linux shell terminal, it says in settings that the browser is managed by my organization. However, I don't have a school account signed in or anything.

I have Firefox set to ask me where to download files that I want to download. It works for normal download links, but when I'm using my credit card company site's PDF viewer to look at a statement and I click on the download icon or link in the upper-left, it simply downloads the PDF (to my chosen "Save files to" folder in Settings). Is there a current way to change this behavior? Is this something that the website's code determines, overriding my Firefox setting?

This happens with multiple sites, so it is a Firefox BUG issue.

1. 1 - When I go to login at "office.com/setup" I try to set up a new account because I don't recall my login.
2. 2 - I type in my login name, example: "email@domain.com"
3. 3 - Surprisingly it says choose another email, that one is in use.
4. 4 - SO, I go back out and try again only THIS time I try logging in with my email because it is ME, not a new person
5. 5 - Then it sends me to a NEW window to change my pwd.

I enter NEW pwd twice. It sends me back to the login page, I enter my new info and it sends me back to enter my NEWER password twice again. I fall for it and enter ANOTHER NEW PWD.

1. 6 - It sends me back out to login AGAIN, then it asks me to enter my NEW password twice again.
2. 7 - repeat #6 indefinitely

This has happened to me at my bank and Microsoft office download. These two companies are NOT related. But I am using Firefox both times. SUGGESTIONS??? My bank locked me out for too many attempts to get in. On and ON and ON and ON.

All logins passwords and bookmarks disappeared from my Android phone after the latest Mozilla update (version 120.1.0).

On the phone version I can't locate any previous Profiles to check whether the filesight be there. In fact it was necessary to revert to my trusty handwritten paper password list to even login to write this query.

I have updated Firefox/Mozilla every time an update was announced.

This is not the reliability I would expect from Mozilla and I hope you can help me to recover these files.

Similar issue to the other posters. Firefox doesn't support streaming from amazon, netflix, or disney+. I have windows 10, a PC, an updated version of the browser, DRM content is allowed, and my widevine plugin has been updated as of today (12/10/23). Disabling all of my extensions did nothing to help. I can stream on apps and other browsers. Please work on a fix soon, or let us know what to do. Thanks.

Tbird 115.5.1 linux. Problem: All Master (POP) acct msgs (still on server) were D/L to associated Alias acct (a separate TB acct). ? Easiest / fastest way to remove msgs originally to the Master address from the Alias acct - - WITHOUT deleting them from server, or... risk of messing up the TB master acct messages?

The Alias is separate TB acct from the Master (vs. using alias sub-folders in Master acct). Filters move new msgs for alias accts after arriving in master accts.

Problem acct is POP. I made serious blunder of checking new msgs in an alias acct & a 'shady cat' (literal feline) forced me to also enter the Master acct PW in Alias acct settings. (shakes head)

Now, ~ 98% of msgs in Alias acct were for the Master. Some wouldn't matter if deleted from server, but deciding which takes time.

I could make BU of mailbox files for Alias & Master accts; Then in BOTH POP accts, UNcheck until I delete them under "Leave messages on server," for "Server Settings." Then manually del unwanted msgs in Alias acct. IF... works as advertised, fine. If software glitch, it could del those msgs from server. Some report issues - TB not leaving msgs on server.

Is there another, relatively quick way to remove unwanted msgs in the Alias acct (editing mailbox files, etc.) w/o affecting the Master acct or files on server? Assuming don't D/L new msgs in Alias acct again, if manually edited Alias acct Inbox file, would Inbox.msf - or others - also need editing?

Editing the Inbox file in a text editor is doable, but tedious. Also thought of exporting Inbox file to CSV (or such) into a SS, to sort / delete records. I could see problems w/ that. Thnx!

And, apparently not even on this site (see "feilds" above)!

I have tried troubleshooting mode and a clean profile with no addons.

At least on YouTube, I've noticed this issue for several months.

Why am I seeing pop-up windows with ads for this online women's cloting store: https://www.lightinthebox.com

I have Firefox open. When I click on a link in Thunderbird instead of opening the page in the open Firefox window, it opens a second Firefox window? This just started happening and I don't know what I might have done to cause it. Using Windows 8.1.

iinet say its a Thunderbird issue. Removed email account and reinstated. Lost everything ! Dont want to try with other accounts. Same emails sent from Safari on phone work so seems to be Thunderbird. Started two days ago minimum Desperate !

my oldest and primary email account (an AOL account) is only showing emails from November 2023. Nothing older!! This email account it 20+ years old and i often need to find old emails. I see the number 10,000 Messages next to Inbox . I have way more than 10,000 old messages. This was never an issue that i can recall, until today whats the story???

New window opens in maximized but new private window doesn't, turning on and off privacy.resistFingerprinting in about:config solves the problem but for unknown reasons it happens again.