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YouTube soft-crashes when going full screen sideways

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces ba… (read more)

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

Asked by mariojothy 2 months ago

Last reply by jorge.olmos.fores 1 day ago

Android Firefox crashes whenever video plays

Hello! Firefox for Android consistently closes whenever I try to play a video in full screen mode. The steps to replicate this bug are as follows: I go to a website tha… (read more)

Hello!

Firefox for Android consistently closes whenever I try to play a video in full screen mode.

The steps to replicate this bug are as follows: I go to a website that has a video (like YouTube), I start playing a video, and then I click on the full screen button. Firefox then closes out to the main menu of the home. When I try to reenter the app, the Firefox app becomes a black screen with a horribly offset tiny corner showing a portion of the webpage.


I cannot find any crash reports in the "about Firefox" subsection of the settings

I am using The latest version of Android 13 And my version of Firefox is 114.2.0 (Build #2015957435). I have tried clearing the app cache, and reinstalling the app. Neither fixes it.

Please let me know if I can provide anything further!

Does anyone have any recommended fixes?

Asked by Aclaussen 2 months ago

Last reply by Paul 5 days ago

Firefox crashes Android system and System UI processes after every image download

Firefox crashes Android system and System UI processes after every image download. It happens after every image download finishes. Firefox version in screenshots. … (read more)

Firefox crashes Android system and System UI processes after every image download.

It happens after every image download finishes.

Firefox version in screenshots.

Asked by ssssaaaa 2 days ago

Last reply by Paul 3 hours ago

Reverting from Thunderbird 'Upgrade' 115.2.2 (32 Bit) Supernova

How do I correct my serious error (when tired) in allowing a Thunderbird 'Upgrade' 115.2.2 (32 Bit) Supernova to install on my Laptop (Windows 10 Home, 64 Bit). I failed … (read more)

How do I correct my serious error (when tired) in allowing a Thunderbird 'Upgrade' 115.2.2 (32 Bit) Supernova to install on my Laptop (Windows 10 Home, 64 Bit). I failed to read the Release Notes by trusting Mozilla wouldn't issue such a drastic change without Warnings as it was not just an 'Upgrade'! It has screwed up my Set up, Folders etc., completely changed layout, can't find 'Write Message' tab etc. etc . etc.

The previous Thunderbird Version had many problems further introduced by 'Upgrades' but was at least still had continuity with earlier Versions with a functional MMI (man machine interface) instead of all the changes introduced with the 115.2.2, which in my opinion should be withdrawn completely. N.B My experience in Systems Control, as an Air Traffic Control Engineer, we would throw this out as not fit for purpose.

Help Please and explain how can I revert back to an Earlier Version?

Asked by 100percent 1 week ago

Last reply by Toad-Hall 1 week ago

When downloading a file, firefox causes com.android.phone to stop

as the title says when downloading a file, firefox causes com.android.phone to crash. enough crashes causes my tablet to panic and auto restart itself. the only app that… (read more)

as the title says when downloading a file, firefox causes com.android.phone to crash. enough crashes causes my tablet to panic and auto restart itself.

the only app that can cause this is is firefox, downloading files via something like discord, doesn't trigger it, only firefox. i tried with other apps to no avail.

it started happening after an update (update TB-X606F_S301018_230810_BMP ) (the last update was a year ago so lenovo isn't gonna fix it on their end anytime soon) and it's quite annoying when i need to use firefox to download files to view/use.

Details:

 Device: Lenovo Tab M10 FHD Plus (TB-X606F)
 Android Version: 10
 Firefox version: 117.1.0
 security update: 2023 Aug
 Google play system update: 2023 May
 Lenovo system version: TB-X606F_S301018_230810_BMP

Asked by samiscool51 5 days ago

Last reply by Paul 3 hours ago

Added AOL email account to Thunderbird. AOL email account still receives email messages. Thunderbird receives NO AOL email messages

I added my AOL email account to Thunderbird. My AOL email account still receives email messages. Thunderbird receives no AOL email messages. How do I solve this problem? … (read more)

I added my AOL email account to Thunderbird. My AOL email account still receives email messages. Thunderbird receives no AOL email messages. How do I solve this problem? Thank you for your help. Don Cohen dbcohen@verizon.net

Asked by dbcohen7321 1 week ago

Last reply by cmgitt 10 hours ago

XULRunner error -

Our organization recently upgraded everyone from standard Firefox to Firefox ESR 115 Several users continually get the following error: XUL Runner "This profile was l… (read more)

Our organization recently upgraded everyone from standard Firefox to Firefox ESR 115

Several users continually get the following error:

XUL Runner

"This profile was last used with a newer version of this application. Please create a new profile.

Users are getting the error even after a new profile has been created.

We have tried uninstalling Firefox both through the Control Panel and using IO Bit uninstaller but the issue persists.

All users are running Windows 10 22H2 64 Bit

Asked by marlin.stoebner 1 week ago

Last reply by cor-el 1 week ago

Firefox on Android not working on mobile data

Firefox on my android phone times out on any webpage whenever I am not connected to a Wi-Fi. All webpages and IP addresses timeout with no response. Same issue occurs on … (read more)

Firefox on my android phone times out on any webpage whenever I am not connected to a Wi-Fi. All webpages and IP addresses timeout with no response. Same issue occurs on Firefox Beta app and Firefox Nightly. All other applications work as expected with full internet access on mobile data. The same pages/addresses respond as expected on Chrome and the built-in browser.

Simply put, all Firefox apps have no internet connectivity on mobile data.

Solutions I've attempted with no success or change: Re-install Firefox. Logging out of Firefox Sync. Clear Firefox data and cache. Disabling tracking protection. Disabling HTTPS-only mode. No proxy settings are enabled. Confirmed Firefox application has mobile data network privileges. Disabling, re-enabling mobile data network privs. Installing Firefox Beta and Firefox Nightly; same issue.

Another possibly related issue: Firefox does not follow routes from a Cisco AnyConnect VPN on my phone. Opening pages/IP addresses routed through the VPN are rejected or timeout as if the VPN is not active at all. The same pages/addresses respond as expected on Chrome and the built-in browser. This occurs over Wi-Fi as well, of course nothing works on mobile data as described above.

Device: Oneplus 8T (KB2003) OS: OxygenOS 13.1 (Android 13) Firefox version: 117.0.1

Asked by ingitho 1 week ago

Last reply by reconman 1 week ago

Supernova (115.2.0) Lags when clicking on folders

Hi, Just upgraded to Supernova version 115.2.0 from 102.15 and have been experiencing the spinning rainbow wheel constantly when clicking between inbox, sent and other … (read more)

Hi,

Just upgraded to Supernova version 115.2.0 from 102.15 and have been experiencing the spinning rainbow wheel constantly when clicking between inbox, sent and other folders. It spins for about 3-4 seconds before finally opening the folder.

This has been a significant slow down not an improvement of speed as claimed by this new release.

Running on Mac mini M1, 16GB of Ram.

Any assistance would be appreciated. Thanks.

Asked by theonlyexpert 3 weeks ago

Last reply by lauraelina 4 days ago

Firefox cannot open any websites on mobile data, but other browsers can

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every oth… (read more)

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every other browser on the device works fine though, and Firefox can access sites when on WiFi.

I have uninstalled and reinstalled the main app *and* installed focus,beta and nightly versions,all have the same problems. Permissions on mobile data are allowed.

I cannot even get a sensible log or network trace out of the browser as there are no Dev tools.

It sometimes feels like Mozilla are trying their absolute hardest to lose users, I even had had the old "browser uses 12gb of memory for two tabs" problem on desktop the other week.

Asked by Danington 3 weeks ago

Last reply by Paul 2 weeks ago

Copy & Paste not working in Whatsapp Web page

Copy & Paste not working in Whatsapp Web page. I've cleared cache, rebooted etc. Copy & Paste works perfectly in Edge browser to its certainly a Firefox problem. … (read more)

Copy & Paste not working in Whatsapp Web page. I've cleared cache, rebooted etc. Copy & Paste works perfectly in Edge browser to its certainly a Firefox problem.

Asked by zzzallan 1 month ago

Last reply by James 1 month ago

Anything involving boxes are weirdly shown and flicker when hovered

Like in the title, anything that has boxes on them have a weird white box or just not the right colored and flicker when hovering over them. The corners of the boxes also… (read more)

Like in the title, anything that has boxes on them have a weird white box or just not the right colored and flicker when hovering over them. The corners of the boxes also become not rounded. Happens on other websites like youtube too, not just the settings. Started happening when I updated to version 116.0.1. I downgraded to version 113.0 and everything was fine. Both are on fresh install so I don't think it is related to any extensions that I downloaded. I am using a device with arm windows so the platform is ARM64/AArch64.

Asked by raziffawzi 1 month ago

Last reply by zeroknight 5 days ago

Within last few days Google Calendar stopped loading in Firefox

I think Firefox updated on my laptop in the last day or two. I never had a problem with Google Calendar not populating with my calendar info, but today I find that Go… (read more)

I think Firefox updated on my laptop in the last day or two.

I never had a problem with Google Calendar not populating with my calendar info, but today I find that Google Calendar opens, but doesn't fill will data. Calendar still works fine in other browsers, so it seems to be a Firefox issue. What is the solution?

Other Google apps that I use still work okay in Firefox.

Asked by tbkeen 1 month ago

Last reply by suram080 1 month ago

Firefox Developer edition error message "Failed tor read configuration file " on startup

Hello, I am using Firefox developer edition I noticed it has updated itself to latest version  : 117.0b1(64-bit) I always have Firefox updates so version before th… (read more)

Hello,

I am using Firefox developer edition I noticed it has updated itself to latest version  : 117.0b1(64-bit)

I always have Firefox updates so version before that was the 116.b08

After the update on startup I get the error message attached I close it and then Firefox runs normally but this happens on every time I run Firefox.

Asked by lokiX2 1 month ago

Last reply by cor-el 1 month ago

Problem streaming Prime Video Freevee content since 115.0.1 update, still not fixed in 115.0.3

I now have 115.0.3 and this problem still exists. It was reported right after 115.0.1 was released. When watching FreeVee on a Windows 10 desktop it stops a short while a… (read more)

I now have 115.0.3 and this problem still exists. It was reported right after 115.0.1 was released. When watching FreeVee on a Windows 10 desktop it stops a short while after an ad plays. It looks like it loses the ability to stream the main movie while streaming the ad. After the ad it plays about 20 seconds of the movie, probably what was in the buffer before the ad started, and then it freezes. I get the circle wait icon, like what typically happens when the Wifi goes down. After a while a message appears saying the Internet is not working. See attached image. Then I get the message (see other attached file) saying Video Unavailable. We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp. Close Player.

Asked by plutonium244 1 month ago

Last reply by zeroknight 2 weeks ago

Feedback - Taskbar icon keep showing unread message badge despite there's no unread messages

Hello! I've just updated my thunderbird to version 115 and noticed that there's a small bug. If you will receive a new message, there will a badge appear on the taskbar … (read more)

Hello!

I've just updated my thunderbird to version 115 and noticed that there's a small bug. If you will receive a new message, there will a badge appear on the taskbar icon.

However, this badge with number of unread messages won't disapear after you read the message.

Nothing concerning but I wanted to somehow pass this information to the Mozilla.

My OS is Windows 11 22H2

Asked by Shimmy 2 months ago

Last reply by spandalino 2 months ago