All Products Support Forum

Hello, I have had issues connecting gmail to Thunderbird, I have set the correct gmail smtp settings and when i press 'done' it just gets stuck on 'password ok' and nothing happens. I have 2fa on and am using the generated app password and I have tried 0AUTH2 and Normal Password authentication method options, I am running Thunderbird as Administrator, have added an exception to windows firewall and have no antivirus installed (except the one built into windows).

Would appreciate any help. Thanks.

In macOS close buttons are located always at left side. Is there an option to move or change close button to the left? Instead of having it to the right like in windows.

When I visit this site: https://www.mnot.net/blog/2022/06/22/chromium-only

I get a server error message. That’s fine, but then I notice I am not able to press the back button. It is grayed out as if there is no history to go back to.

This happens both if I click on that click from a page and if load a page, e.g. google.com, and then paste the link into the URL bar.

If I perform the same actions in safari, I also get an error, but I am still able to use the back button.

This is not the only URL that has caused this issue, but it is the first where I remembered to save the URL.

I am on Firefox Focus version 100.0 and iPhone 12 mini iOS version 15.5.

Thanks and keep up the great work!

I had a partial crash of Firefox browser where some windows with multiple tabs closed. I believe it was caused by my processor overheating. After correcting my processor overheating issue and restarting, the remaining windows that were open before the reboot restored as the previous session but the windows and tabs that crashed did not recover. Would those be backed up anywhere?

Hi,

I have been using Ff Focus for years and love it.

When I want to navigate to a site, I want to tap the URL bar and type the URL (or first letter of using the handy auto-complete). That used to work well. Maybe 2 months ago, the behavior of the URL bar seems to have changed.

Before, when I tapped the URL bar, all text would be selected. That made it easy to begin typing and overwrite the existing URL. Now, when I tap the URL bar, the cursor is placed at the end of the current URL. To erase the existing URL, I have to additionally tap the little X. It is small and hard to accurately tap. I often have to tap it several times.

The new behavior is less desirable. Most of the time when I tap the URL bar, it is because I want to type in a new URL. It is almost never the case that I want to append text to the URL.

I suppose this new behavior solves the problem that if I want to highlight only a portion of the URL, it is easier. It used to be very difficult to remove the selection when all text was selected.

I understand it’s impossible to please everyone. I just wanted to give feedback that the new behavior is less than ideal for me.

Either way, great product and thanks for the selfless work.

I have a habit of keeping a number of pages open to return to under iPhone iOS Firefox. I also generally keep one “current” page open, usually a DuckDuckGo search page, when I close the app, expecting it to come up again immediately when I reopen it. For the past couple of weeks however, reopening Firefox blasts me about 10 miles up into one of my “saved” pages, instead of my “current” one. Why? Why won’t Firefox remember my current page after years of doing so just fine?

The message about the "Browser being managed by your organization" that shows up in Firefox settings, is new. I've been using Linux mint with Firefox for over a year on my own personal laptop and this message just showed up in my Firefox settings kind of out of the blue.. Can it be related to version 100? I was just trying to do something online. totally unrelated to the Firefox settings, and now I've spent a considerable amount of time trying to get rid of this policy. I tried to set the AppUpdate policy to true, but it still will not allow me to check for updates in the settings, or if I go under help, about. I do not use the laptop often, so this is the first time I've been unable to check for updates, and I would prefer not to have an enterprise security policy running on my personal laptop. I do not know how it came to be on the laptop but any help removing, or resetting the controls would be greatly appreciated.

Hi, I have Firefox installed running under Windows 10. I have a number of extensions installed including Firefox Containers. I have had to change my router. When I restart my system with the new router connected to the internet and open Firefox I find that I cannot open any websites assigned to personal containers.

I switched back to my old router and everything works ok - I can open all sites including those assigned to containers.

When I switch back to usuing my new router however I again find I cannot access sites assigned to containers - error message is “Secure Connection Failed”.

I’ve removed the Firefox container extension.

Using my old router I can connect to all websites in the normal expected manner - none show they are assigned to Containers.

Using my new router however I still find that having opened Firefox I cannot access any website previously assigned to a Container. If I use another browser (Edge), trying to open a website previously assigned to a Firefox Container simply opens my router home page.

It would appear therefore that despite having removed the Firefox Container extension, when I boot up and connect to the internet via my new router there is still information stored somewhere on my system which is preventing my accessing websites previously assigned to containers.

How do I remove all necessary information from my system so that I can access all websites?

Thanks for your help

2 laptops were syned to your browser , this one is windows 8 and uses a ethernet cable the other one is on wifi and windows 11 which all of a sudden is not responding to load the websites although after running on it prefectly until this morning, the windows troubleshooter shows the wifi signal is connected and fine, please check and advise.

I use Firefox on both my Windows10 and Pop!_OS desktop (I dual boot). On my Windows install, every time I boot Windows, I have to toggle off "Recommended by Pocket" on the new tab page. It does not stay toggled off on its own when I next boot Windows. I always completely shut my computer down.

- You updated and took my bookmarks away (something I needed and used all the time. How can you do that? Really? - also every time I go on line I get another stupid sign at the top right telling me to update again. I'm being pestered to do something that screwed me over. - I’ve tried the (old firefox date folder, thing) and it didn’t work. (so please don't suggest that) - I have to go looking for what bookmarks I have left (no more drop-down menu with all of them right there where over the years I've organized them)

I used to like this program, a lot. If I can’t get my Book marks back I’m done with FireFox. What the hell were you thinking?

I have a spare computer I don't use frequently, but which has a synced Firefox installation on it.

I am concerned that as I add and remove bookmarks, it will get further behind and, when it is reconnected, will cause deleted bookmarks to reappear or new bookmarks to disappear. Alternately I'm concerned that the change queue might exceed some size and cause sync to generally fail across my devices. My tablet got "stuck in the past" once and couldn't send or receive new bookmarks despite Sync seemingly working and connected, so I'm worried that perhaps that's what happened already.

On the other hand, if I were to remove that device from Sync, what happens if I were to add it back to Sync?

...If I deleted its bookmarks during or after disconnecting it? I feel like this might cause the bookmarks on my other devices to get deleted too.

...If I don't delete its bookmarks? I feel like this might cause any bookmarks I deleted in the interim to reappear.

Also, is there a maximum size to Sync? I have several thousand bookmarks.

I'm using the latest Firefox 101.0.1 (64-bit) in Windows 10 21H2 (64-bit). I've got Enhanced Tracking Protection set to Strict so the new Total Cookie Protection should be working. To test this I went to https://www.grc.com/cookies/forensics.htm but it shows that 3rd party cookies aren't being isolated. Is this a Firefox issue or is this a problem with the website? Is there another website or way to test the new Firefox Total Cookie Protection?

The Historic Houses Association (www.historichouses.org) site has an option to show a map of interesting places. When I view this map in Firefox on Android or Windows 11, the icons show up correctly. For instance in the example map, next to Lincoln. In Android/Windows the icon shows a small castle in a drop pin while here in a Linux desktop it just shows a cross hatched box. The link to the web page still works. The roads in the Android/Windows versions correctly show A1, A46 etc. But here in Linux, you can just make out the road numbers behind the vertical hatching. Over a long period I have seen this has occur on a number of sites but I think that the maps are probably (cannot prove it) Mapbox/OpenStreetMap. But when I look at OpenStreeMap it self, the Road Numbers are fine and when I add a layer involving tags, they show as normal.

I know I could address this inquiry HHA but they will simply say 'they do not support Linux'. The site works in other environments so why not Linux? Also, as I have said, it has occurred on other sites in the past (though I must admit I cannot remember which ones and when - I tried a few while writing this support request) Is it likely that the web pages are being downloaded with a catalogue of Icons but this fails in the Linux version of Firefox? Would this account for the road numbers being corrupted as well?

The PC is running a fairly new (last 10 days) installation of Linux Manjaro with Mate desktop. However, this has been happening for some time (a couple of years) during which time, I have used Linux Mint, Debian and Manjaro, with Mate and Gnome desktops. Firefox is used as provided by Linux Manjaro, including Noscript and Adblocker - I have tried viewing this page with both disabled. The only changes I have made to Firefox settings is to enable 'when you open a link .... switch to it immediately', 'search for text when you start typing' and set 'browser.tabs.closeWindowWithLastTab' to false.

I have put up with the problem because it only affects me, however I am about to load Linux Manjaro on to computers for other less computer literate/tolerant people who will be using similar maps. It would help them if I could get a fix.

Thanks for your time

When I try to search for something directly from the Firefox starting page I get no results but instead find myself transferred to the home page of the search engine. (Ecosia)

Is this by design or an error?

Thanks in advance.

Hi. At the beginning of the year my email host upgraded their servers to a super mega one. The incoming POP address was change to the new one. Thunderbird created a new inbox which only received new emails. My old ones had disappeared. On my Mac the folder 'Metadata' showed Thunderbird with old inbox (red dot) and the new inbox (Yellow dot), whilst the green dot folder has some remaining files (2016/7), see screen grab. I copied all the old emails across to the new yellow dot inbox folder (years of emails) but they do not show in my email browser window. I have R clicked the browser inbox and re-paired the folder to no avail. I have searched for the 'Inbox.msf' and found five with old dates, see screen grab.

Help!

Repeatedly my Firefox browser is replaced with an insecure, unsafe Firefox Browser. The unsafe browser allows storage of passwords, unchecks my choice to force sites that are HTTPS, has containers that house webcompat@mozilla.org, pictureinpicture@mozilla.org.xpi, screenshots@mozilla.org.xpi, doh-rollout@mozilla.org.xpi; formautofill@mozilla.org.xpi etcetera.