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YouTube soft-crashes when going full screen sideways

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces ba… (read more)

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

Asked by mariojothy 3 months ago

Last reply by jorge.olmos.fores 3 days ago

Android Firefox crashes whenever video plays

Hello! Firefox for Android consistently closes whenever I try to play a video in full screen mode. The steps to replicate this bug are as follows: I go to a website tha… (read more)

Hello!

Firefox for Android consistently closes whenever I try to play a video in full screen mode.

The steps to replicate this bug are as follows: I go to a website that has a video (like YouTube), I start playing a video, and then I click on the full screen button. Firefox then closes out to the main menu of the home. When I try to reenter the app, the Firefox app becomes a black screen with a horribly offset tiny corner showing a portion of the webpage.


I cannot find any crash reports in the "about Firefox" subsection of the settings

I am using The latest version of Android 13 And my version of Firefox is 114.2.0 (Build #2015957435). I have tried clearing the app cache, and reinstalling the app. Neither fixes it.

Please let me know if I can provide anything further!

Does anyone have any recommended fixes?

Asked by Aclaussen 2 months ago

Last reply by Paul 1 week ago

  • Solved

Unable to sync firefox Android with Desktop due to missing Sync Menu Item

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowe… (read more)

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowehere to be found.

Am currently using the latest version of Firefox

See attached screenshot.

Asked by myxsys 3 months ago

Answered by Paul 3 months ago

  • Solved

com.android.phone Crashing

For the past few weeks builds, downloading image from any website is weirdly triggering a crash of com.android.phone due to which mobile network is lost as well. Using Sa… (read more)

For the past few weeks builds, downloading image from any website is weirdly triggering a crash of com.android.phone due to which mobile network is lost as well. Using Samsung Galaxy Note9.

Asked by Ved 1 month ago

Answered by Paul 1 month ago

Firefox crashes Android system and System UI processes after every image download

Firefox crashes Android system and System UI processes after every image download. It happens after every image download finishes. Firefox version in screenshots. … (read more)

Firefox crashes Android system and System UI processes after every image download.

It happens after every image download finishes.

Firefox version in screenshots.

Asked by ssssaaaa 4 days ago

Last reply by Paul 2 days ago

Ebay missing buttons

I regularly use Ebay to report scams, but last few weeks, the report and share buttons have disappeared, but still there on the Facebook browser! I've tried deleting the … (read more)

I regularly use Ebay to report scams, but last few weeks, the report and share buttons have disappeared, but still there on the Facebook browser! I've tried deleting the cookie, but hasn't made any difference! The first picture is from the Facebook browser, but the 2nd is via the Firefox browser!

Asked by Captainred 5 months ago

Last reply by mattdbrat1978 1 day ago

Closed tabs to not stay closed

Closed tabs do not stay closed. If I close one or more tabs then close the app, closed tabs will be opened again when I open the app. Even clearing them from history does… (read more)

Closed tabs do not stay closed. If I close one or more tabs then close the app, closed tabs will be opened again when I open the app. Even clearing them from history doesn't stop Firefox from reopening closed tabs. This has been an issue since the update on late April - early May 2023. If I navigate to a new site then close the tab, the old site will be reopened on start up.

Asked by powasaurus.rex 4 months ago

Last reply by powasaurus.rex 4 months ago

landscape full screen mode bug still present

I just updated to 113.2.0. When viewing a YouTube video then going to full screen landscape mode it still intermittently minimises Firefox, and when I go back to you tub… (read more)

I just updated to 113.2.0. When viewing a YouTube video then going to full screen landscape mode it still intermittently minimises Firefox, and when I go back to you tube the formatting is all confused I have to close Firefox and reopen. On a Google Pixel 7 Pro phone.

Asked by dw 4 months ago

Last reply by brianr4548 1 month ago

missing 'sync and save data' option ver.113 on android

Please help. My seamless syncing is not seamless. Laptop has win11, version 114, all the necessary options, but my phone has no in-browser scan accessed through the miss… (read more)

Please help. My seamless syncing is not seamless. Laptop has win11, version 114, all the necessary options, but my phone has no in-browser scan accessed through the missing 'sync and save data' option. I remain a loyal (2004) user. Thank you

Asked by Michele 3 months ago

Last reply by Richard 3 months ago

  • Solved

Auto fill for login details not working properly

Hi. So for quite a few months I've been experiencing two issues relating to the Firefox auto fill for login details. Issue 1. When you visit a website sign in page the "… (read more)

Hi. So for quite a few months I've been experiencing two issues relating to the Firefox auto fill for login details.

Issue 1. When you visit a website sign in page the "Suggested logins" box pops up at the bottom (all normal). But then when you login the box won't go away. I can navigate to somewhere new in same tab or switch to another tab already open and the box won't disappear. To get rid of it I need to open a new tab and go to a new webpage, then I can go back to my already open tab.

Issue 2. The "Suggested logins" auto fill for sign in fields on a webpage won't work. This issue started around the same time as the first and is not on every website but a few including Google Account sign in which I use a lot. I will navigate to a sign in page, the Suggested logins box pops up, I select the login I want, but then it won't fill it in.

I've tried reinstalling the Firefox app, but it didn't work. I've kept using the app despite dealing with this everyday. They may be small bugs but they do get tedious after months of it daily. I was hoping an app update would fix the problem but no update has. So I thought I would share, see if its just me.

Asked by Deltazero 3 months ago

Answered by Paul 3 months ago

mobile Firefox (Firefox for Android) deleted all tabs (more than 30) without any warning

I was browsing through Firefox and as usual I had more than 30 tabs open. I have set them to never close and move old tabs to inactive ones. I was watching a video in a … (read more)

I was browsing through Firefox and as usual I had more than 30 tabs open. I have set them to never close and move old tabs to inactive ones. I was watching a video in a tab and closed Firefox then open another app in cellphone and then after some hours I reopen Firefox and there was only 1 tab (wordreference.com) What happened to the other 30 tabs? They're nowhere. I looked for support and there are many threads and videos for the desktop version but almos inexistent for Firefox Android version. There must be an explanation for this issue and perhaps a solution or workaround. Thank you.

Asked by albmtnez77 2 months ago

Last reply by Paul 2 months ago

  • Solved

[Firefox Android] Firefox freezes when I select an image on the main page of a Google search

I'm using Android 13 and Firefox is updated to the latest update. When I Google something and select an image, Firefox freezes and I either have to reload the page and th… (read more)

I'm using Android 13 and Firefox is updated to the latest update. When I Google something and select an image, Firefox freezes and I either have to reload the page and the image will load or I have to close & reopen the app and switch to the Images tab. This is on the main Google search page. Images selected in the Google Images tab work as expected.

Asked by popo 2 months ago

Answered by popo 2 months ago

Gmail account recover

I have forgotten my Gmail account password Gmail account has been deleted from my mobile. There was no recovery email and phone number in my gmail account. Now I want to … (read more)

I have forgotten my Gmail account password Gmail account has been deleted from my mobile. There was no recovery email and phone number in my gmail account. Now I want to recover my [edited] @gmail.com gmail account. Please help me

Asked by Amitup.tutu11 2 months ago

Last reply by Paul 2 months ago

on Android importing Chrome bookmarks to Firefox

Apparently Firefox mobile is different than desktop. On an Android phone I want to import my chromebookmarks into Firefox? I could not find an article on how to do it but… (read more)

Apparently Firefox mobile is different than desktop. On an Android phone I want to import my chromebookmarks into Firefox? I could not find an article on how to do it but yet found other people struggling and asking the same question.

Asked by mewaters68137 2 months ago

Last reply by Paul 2 months ago

Magnet link

Hi, Suddenly Firefox Android can no longer open the magnet links. I can download and open the torrent with the torrent agent and I can also use the magnet links on Chrome… (read more)

Hi, Suddenly Firefox Android can no longer open the magnet links. I can download and open the torrent with the torrent agent and I can also use the magnet links on Chrome Android, but on Firefox Android it doesn't work. I don't get any error message, it just doesn't work. I also tried Firefox Nightly, but that didn't work either. Anyone has an idea how can I solve this problem? Thanks in advance!

Asked by ironspeed100 1 month ago

Last reply by Hamm 1 week ago