All Products Support Forum

The Real Player Browser Download Record Plugin 15.0.1 in Firefox 10 stopped appearing on all videos. It was working from 1/31 to 2/3 and now doesn't show at all. A clean reinstall of Real Player 15 Plus doesn't fix this. OS is Windows 7 Home Premium. As usual after a F.F. upgrade, the download button works on Internet Explorer. Now it's the weekend and Real's Developers aren't even working! The Developers of both companies need to coordinate this once and for all. Norton started doing this with Mozilla at my suggestion for the Norton Tool Bar and there no longer is any delay in compatibility. Please contact Real Player tech support to complain. Their Case Manager told me that the three week compatibility delay with Real Player 14 last year would never happen again. I wouldn't bet on it.

  Update Note: This thread is now also about "Adobe Flash 11.3 doesn't load video content"  because people having that problem started posting here.

locked by a moderator - 07-11-2012 07:47 UTC

This morning I installed Firefox 6 and it says that it is not compatible with Java Console 6.0.26 and it is disabled. I am using Windows 7 Professional 32 bit. Is this normal?

The Norton toolbar and the last Firefox i had worked fine together, however, when i updated Firefox, as the information was transferring, it told me that I could no longer use the Norton toolbar because they weren't compatible. It said this even though both of them are updated.

Had Adobe Flash Player 11.3 r300 and it stopped showing videos, etc. in Firefox a few days ago. Now I've installed v 11.4 r402 and it still gives error message "Adobe Flash Player ... has stopped working." I uninstalled, downloaded again and reinstalled -- with the same result. No videos. Firefox Plugin check page shows it installed correctly. Any solutions?

I have an issue with one of my Firefox extensions/plugins, it's called MyStart: Incredibar, and I basically installed unintentionally when I installed a program with a Brothersoft downloader/launcher. I tried uninstalling Mystart and I tried permanently stopping the service that updates the MyStart incredibar plugin. What it basically does is, when I open a new tab in Firefox, it opens some sort of website, I don't have a problem with it loading a search engine, the only problem I have regarding the search engine is that every time I open a new tab, it actually loads a new page. I even tried resetting the certain figures in about:config which helped temporarily, but after I restart Firefox then it still runs the search engine when I open a new tab. I use Eset Nod32 and Anti-Malmwarebytes as my system's defense, and I've tried scanning with both of them but they don't help at all, does anyone have information that will permanently remove this plugin from my PC?

Screenshot of this problem can be found HERE

My About:Config settings looks like THIS

I now have really annoying green underlined text with pop ups all over the place, did you guys put this into the browser? i didn't want such a stupid annoying thing. how is this supposed to enhance firefox?

i have Firefox 13 and real player 15 but the download this video option does not work,under extensions browser record plugin is disabled,but if enabled videos do not play in youtube,error occurs,this is great inconvenience,it works well with IE but i prefer Firefox so any help to rectify the matter is appreciated.

google toolbar does not work and will not download to firefox 5.0.

Moderator edit - 07-23-2011
The Google Toolbar "will not be supported on Firefox 5 and future versions."
http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html

http://www.google.com/support/toolbar/bin/answer.py?answer=1342452&topic=15356%29

I'm stuck with a "Babylon" version of the "search the web" facility on the toolbar to the right of the address bar. I've searched for access to it but had no success. Can anyone help?

Please tell me how to get my google toolbox back after I downloaded firefox 5

'locking as solved - answered repeatedly in this thread - moderator

I moved to the new 13 version, but there is a white screen where the video is supposed to run. Youtube is also showing an error (not playing video).

I thought it was the new update to the flash player, but chrome and IE are working fine so it is a firefox thing.

...My issue is someone disabled the realplayer extension / addon / plug in for some ungodly reasoning due to some block list.

I'm over here cussing a blue streak at this choice of blocking, especially when I cant goto my "add ons" area and simply click "options/ turn on / enable etc" and what have you. Everything is greyed out thanks to an annoying block list filter.

Which, from my understanding doesnt even apply to my version of firefox. I have had realplayer on here for YEARS and it has never once caused me any problems.

And now because some one decides it causes issues with firefox version whatever, they're going to block it on a master block list for some reasoning? Tch.

Is there NO WAY to simply remove realplayer from this said block list? I know I can go into about;config and disable the -whole- list, which I dont want to do.

Cant someone make this thing a little more user friendly with the block list? Put some damn check boxes next to it so I can filter what I want.

And if someone tells me to update something or another... -twitch-

Everything had been working just fine for me until someone started playing with the ^%$#&ing block list. 

https://addons.mozilla.org/en-US/firefox/blocked/ <--- top two.

As of 6/10/12, Adobe flash 11.3 would NOT work in Firefox 13. On any web site. I had no problems with IE. I run Vista, latest update.

None of the posted answers on this site solved my own particular problems.

This is how I successfully addressed the issue:

1) I removed all Adobe Flash caches as directed in http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_6__Remove_Flash_Player_cache .

2) I uninstalled all instances of Adobe Flash through Programs and Features in the Control Panel.

3) I restarted my computer and Firefox.

4) I opened YouTube in Firefox. It directed me (automatically) to install Adobe Flash 11.2.202.235. Though I was aware of that version as the version previous to the current version (11.3), I was unable to locate it for download on the Adobe site.

Flash then worked again in Firefox 13.0.

I'm having an issue that started when I updated to FF13. When I scroll a page past (up or down) an embedded video (like youtube) the embedded video becomes chopped up, broken, distorted, and messes with the visual look of the site I am viewing.

If I scroll up and down a lot, I can actually get it to visually duplicate the site in the area where the embedded video is supposed to be. It's quite weird.

My video drivers have been fully updated since the issue and did not fix the problem.

I have tried FF in safemode and that did not fix the problem.

All of my add ons and plugins are fully up-to-date. Plugins I use are adblock and noscript (both disabled during the test and site allowed).

Anyone know what might be causing the issue since upgrading to FF13? I think it may have something to do with Flash.

When I upgraded to FireFox 13 my RealPlayer Browser Record Plugin was disabled as being unsafe and unstable. Now I can't download videos I watch with RealPlayer. When I Enable the Plugin, I can't watch the video (I get a blank video screen). So how do I Download and Record the videos I want like those on Planet Pulse by Rick Levine or other sites with recordable videos? I have downloaded and installed the latest version of RealPlayer and they say I will be able to download videos but I can't. Is this problem also related to this disabled Plugin?

Like a lot of others, I have had terrible problems with this damn incredibar thing that has somehow gotten onto my laptop. Thanks to the other threads in the forums I have managed to get Firefox back to what I originally had, (remove webassistent, check about:config etc...) but I still have one concern. When I search for incredibar in about:config, I still get a whole load of extensions.incredibar results. I am not very technically literate when it comes to these things but is there anyway I can remove these or are they just remnants that I am better off leaving alone? The incredibar extension doesn't seem to come up in the list under the Firefox Tab. Any help would be appreciated. Thanks.

On two different machines (one Windows Vista 32 bit and the other Windows 7 64 bit) I updated the adobe flash plugin to 11.3.300.257, and it stopped working on Firefox (still worked on Google Chrome). No crashes, just an error message any time I click on anything needing the flash player. I restored the previous version of the plugin (11.2.202.235) and everything worked again.