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  • Archived

Audio keeps playing in Firefox iOS even without any tabs open

I am having a weird problem after I play a video on an iPad Pro from a mail link. The next time I open Firefox, the next videos play, even though I have no tabs open — I … (read more)

I am having a weird problem after I play a video on an iPad Pro from a mail link. The next time I open Firefox, the next videos play, even though I have no tabs open — I can’t stop the sound of following ads, videos etc no matter what I try. I can’t find any way to stop the audio.

Asked by gearjm 9 months ago

Last reply by Medhasree Suram 9 months ago

  • Archived

Privacy concern

Hi, I am a very happy user of Firefox om both Windows an iOS. I have noticed that web site data is stored in Firefox for IOS when browsing in private mode. Can you exp… (read more)

Hi,

I am a very happy user of Firefox om both Windows an iOS. I have noticed that web site data is stored in Firefox for IOS when browsing in private mode.

Can you explain why?

My expectation was, that no data was stored in private mode.

Best regards, Morten

Asked by morten8 9 months ago

Last reply by Paul 9 months ago

  • Archived

Firefox For Android keeps refreshing automatically

Firefox has started refreshing pages if for eg when purchasing something and leaving to get bank details or approve purchase in bank app and then when return have to star… (read more)

Firefox has started refreshing pages if for eg when purchasing something and leaving to get bank details or approve purchase in bank app and then when return have to start the process all over and then the cycle starts again. It's become useless. Why does it do this and how can I stop it please? It didn't until recently. Thanks

Asked by aussiescall 9 months ago

Last reply by aussiescall 9 months ago

  • Archived

Not loading after update to 114.2

I can't get any sites to load in my Firefox app since the update to 114.2. I have cleared my cache, forced a stop, and done everything else that's ever worked in the past… (read more)

I can't get any sites to load in my Firefox app since the update to 114.2. I have cleared my cache, forced a stop, and done everything else that's ever worked in the past short of uninstalling and reinstalling. It looks like 114.2 was supposed to fix this issue in older versions, but I'm still having issues.

Asked by thecherie 10 months ago

Last reply by Paul 10 months ago

  • Archived

Video play screen goes blank when rotating to landscape.

Video play screen goes blank when rotating to landscape. All controls disappear, sound continues. Blank grey screen is locked in landscape position with no. Only solution… (read more)

Video play screen goes blank when rotating to landscape. All controls disappear, sound continues. Blank grey screen is locked in landscape position with no. Only solution is force-close and reopen. Android One UI 5, Android 13, Samsung S20+ 5G

Asked by idanyork 1 year ago

Last reply by Paul 1 year ago

  • Archived

issue with audio on youtube

Hi i have the video background play fix add on for Firefox but as of the last few days it stops working after a minute or so. I'll play a youtube video and turn off my ph… (read more)

Hi i have the video background play fix add on for Firefox but as of the last few days it stops working after a minute or so. I'll play a youtube video and turn off my phone's screen and after a short while it will stop playing, when i switch on the screen and open the app the video will play. This seems to only be with youtube though i tried with a vimeo video and it was fine so i assume this issue is only with youtube on firefox

Asked by kassar_shah 1 year ago

Last reply by Paul 1 year ago

  • Archived

"Media player" options in notification panel are not available when we play any YouTube video in Firefox.--bugid: 4682312

Issue information: Title: "Media player" options in notification panel are not available when we play any YouTube video in Firefox Package name: org.mozilla.firefox Build… (read more)

Issue information: Title: "Media player" options in notification panel are not available when we play any YouTube video in Firefox Package name: org.mozilla.firefox Build number/Version: 106.1.0 Device, Model, Android ,OS: OPPO Reno8 Pro+,Android 13.0,OS 13.0(Pixel T devices doesn’t have this issue due to differnt UI design) Reproduce Frequency :10/10 Estimated impact: All OPPO users who use Andriod 13 devices are affected.

Reproduce steps: 【Preconditions】Download the latest version of Firefox from the Google Play Store 【Operation Steps】 Open Firefox >> open YouTube and play any video >>go to notification panel >> try to click media player and observe the phenomeno

Actual result: "Media player" options in notification panel are not available when we play any YouTube video in Firefox. Expected result:"Media player" options in notification panel should be able to click and response normally when we play any YouTube video in Firefox.

Analysis from our engineers: All OPPO T devices can reproduce, and Chrome browser doesn’t have this issue, therefore we analysis confirms that it is an application issue.

Log link: Phenomenon video&log have attached: https://drive.google.com/drive/folders/18HJJ0h3AlG-9N45petUNrN6gQ4JEcYcB?usp=share_link

Asked by wenting Hou 1 year ago

Last reply by Kiki 1 year ago

  • Solved
  • Archived

Firefox on Android doesn't plug in my login info (username/email address + password) into the blanks for some websites

Firefox Android does not enter my login credentials into the blanks for some websites. The sites I’m having problems with are linuxmint forums (forums.linuxmint.com) and … (read more)

Firefox Android does not enter my login credentials into the blanks for some websites. The sites I’m having problems with are linuxmint forums (forums.linuxmint.com) and reddit and google.

I do not have this problem on Firefox for Linux. I do not have this problem on other websites with saved passwords on Firefox for Android.

What do these problem sites have in common, and what distinguishes them from the problem-free sites? The only thing I can think of is that for LinuxMint Forums, reddit, and Google, I have many saved passwords/credentials. I have 36 sets of credentials for reddit and 18 for Linux Mint forums and about 60 for Google.

Can someone please help me?

I have this problem for both Firefox Android regular (presently 114.2.0) and Firefox Android Beta (115.0b9). I've had this problem for a long time (probably over a year).

Asked by Mozilla cheese 10 months ago

Answered by Mozilla cheese 8 months ago

  • Archived

Background video and audio playback

Add the Play background option to videos and audio, pre-installed in settings, as it is in the Brave browser. The current Background Video Playback add-on does not fully … (read more)

Add the Play background option to videos and audio, pre-installed in settings, as it is in the Brave browser. The current Background Video Playback add-on does not fully play all video and audio background playback features, it does not fully work. I have submitted an option request in Bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1827371

Asked by Claudiu 1 year ago

Last reply by Paul 1 year ago

  • Archived

Website pages/tabs wont load

The browser stopped working since last week. Before when i opened the browser, i can see it loading. But nowadays, the loading is gone and only black screen is left. I ca… (read more)

The browser stopped working since last week. Before when i opened the browser, i can see it loading. But nowadays, the loading is gone and only black screen is left. I cannot even access add-on. Its just loading

Asked by carlly03 10 months ago

Last reply by Paul 10 months ago

  • Solved
  • Archived

text not displaying properly

having a problem on many websited including wikipedia on android firfox, unless zoomed in much of the text is inivisable, cutting off half way through words, as you soom … (read more)

having a problem on many websited including wikipedia on android firfox, unless zoomed in much of the text is inivisable, cutting off half way through words, as you soom in text reapears in bits and pieces as if gradulally being uncovered

Asked by OwlBear33 9 months ago

Answered by Paul 9 months ago

  • Solved
  • Archived

Keyboard lags on iPhone and iPad

The onscreen Keyboard lags on both an iPhone and an iPad. I tried restarting the app and the devices and tried reset the keyboard dictionary. The issue persisted. The … (read more)

The onscreen Keyboard lags on both an iPhone and an iPad. I tried restarting the app and the devices and tried reset the keyboard dictionary. The issue persisted. The Keyboard doesn’t lag anywhere else.

Is this a known issue?

Asked by nickschirm 1 year ago

Answered by nickschirm 1 year ago

  • Archived

Youtube and media output

Hello, for the past month when watching youtube through the firefox app, I am unable to use the media output feature of my phone (galaxy S21 FE) to stop/play videos. So f… (read more)

Hello, for the past month when watching youtube through the firefox app, I am unable to use the media output feature of my phone (galaxy S21 FE) to stop/play videos. So for e.g. I used to be able to minimise the browser and listen to the audio only output. But now the audio stops when I minimise. Other applications are able to trigger the media output so that's not a problem with my phone.

Asked by Skeith 1 year ago

Last reply by TyDraniu 1 year ago

  • Solved
  • Archived

No media notification while watching youtube videos (since Firefox 111 or earlier)

No media notification while watching youtube videos (since Firefox 111 or earlier). It was availabe recently, it was possible to play video in the background. Now it's n… (read more)

No media notification while watching youtube videos (since Firefox 111 or earlier).

It was availabe recently, it was possible to play video in the background. Now it's no longer possible.

i checked on two different Android devices - the same issue.

Any tips?

Thabk you for help.

Asked by cpphool 1 year ago

Answered by Paul 1 year ago

  • Archived

Randomly, Firefox refuses to work anymore

Sometimes, Firefox 114.2.0 for Android suddenly stops rendering pages or loading new pages. Try to search: instantly stops loading, completely white tab, address bar … (read more)

Sometimes, Firefox 114.2.0 for Android suddenly stops rendering pages or loading new pages.

  • Try to search: instantly stops loading, completely white tab, address bar content changes to search
  • Try to enter an address directly: doesn’t load, completely white tab, address bar contents stay the same
  • Force quitting and reloading doesn’t change anything
  • Clearing cache doesn’t change anything
  • Clearing data fixes the problem, at the cost of losing all home-screen customization, extensions, and search engine customization, which aren’t synced with the Firefox account

Asked by haleyhalcyon 10 months ago

Last reply by Paul 10 months ago

  • Archived

Won't access internet

I'm having trouble with Firefox on my mobile device. It was working fine yesterday but won't access the internet now. It runs but won't connect. All other programs on … (read more)

I'm having trouble with Firefox on my mobile device. It was working fine yesterday but won't access the internet now. It runs but won't connect. All other programs on my device access it as always. Could I have unknowingly disabled it? I've made no changes to any of my settings for months. I don't want to lose the info it has acquired by reinstalling. Can you please help?

Asked by rebaker11 10 months ago

Last reply by Paul 10 months ago

  • Archived

All my tabs keep vanishing

This has been happening with increasing frequency for months, most recently twice this week; overnight, all my tabs on firefox mobile for ios will disappear. They aren't … (read more)

This has been happening with increasing frequency for months, most recently twice this week; overnight, all my tabs on firefox mobile for ios will disappear. They aren't in the 'recently closed', I have triple-checked that I turned the inactive tabs setting OFF (and they aren't there), I just wake up and all my tabs are gone. Unlike others whose tabs vanish, it doesn't seem to be related to the app updating, it just happens randomly with no warning. Firefox is the best web browser for me, but this is making me consider switching back to safari for mobile because I cannot stand this. I really want to continue being able to use firefox for mobile. Please, can anyone help me figure out where my tabs are going and why?

Asked by TheLuckOfTheClaws 8 months ago

Last reply by Paul 8 months ago