All Products Support Forum

Every few days, the index pane of some folder gets corrupted. Repair (right-click, Properties, Repair Folder) fixes it. Then a few days later this repeats, with a different folder. I have three IMAP accounts and this occurs on more than one of them.

Any suggestion for finding and fixing the underlying problem?

Everything is gone? All my organized folders, everything. It prompts me to set up everything again. It then gives more prompts I don't understand. What should I do? This is a disaster

There are a few websites (e.g., https://thehermitagehotel.com/) that show up as a white screen (see attached) when I visit them from Firefox using my usual settings, but show up correctly if I use Firefox in private browsing mode. Turning off enhanced tracking protection does not resolve the problem. My browser privacy in Settings is set to "Custom" with everything checked, but changing to Standard and reloading the site does not fix the issue. As I noted above, the only thing that works is to open the site in private browsing mode. Most sites work fine. This problem is limited to 2-3 websites. My version of Firefox is 125.0.1 .

I have previously (about 1 month ago) connected without issue to my Ionos email account. Today it will not connect. I have updated all the POP3/SMTP settings, read from the Ionos site. I have re-entered the current password too. My Gmail account downloads fine, it is just my Ionos account that will not load. I don't get an error but the last mail showing is in March (2024) and I have had hundreds since then.

The 125.0.2 update broke Amazon Prime Video. Firefox refuses to play ANY video, causes website to return a "That shouldn't have happened" error page. Prime Video plays just fine on Safari 16.6.1, macOS 11.7.10. Amazon says just to use Safari, but I want Firefox to work right.

Hello, I'm using samsung odyssey g7 32' monitor connected to my laptop with a rtx 2060. The monitor is connected with a minidisplay port to display port cable. The problem doesn't occur on the laptop screen but it does on the samsung screen. The flickering stops when i make the window a little smaller. I am using KDE plasma 6.0.3 but the problem was also present when i was using Hyprland as my desktop enviroment. I tried troubleshoot mode but nothing changed. I am seeking help. Thanks.

Find our why Google chrome and thunderbird will not respond. This had never happened before. Don't bother emailing me, EMAIL DOES NOT WORK. (Thunderbird and Chrome will not respond. All I get is error message when I enter my password for Chrome.)

My Thunderbird v. 115.10.1 (32-bit) Been using TB forever w/ GMail accounts Primary E-Mail is missing folders and has duplicate folders, one [Gmail] is inside the Inbox another is outside. Has [Sent] Doesn't appear to contain anything in either Junk and Trash folders. But, they do when I open GMail in my browser. My secondary E-Mail has no [Gmail] folder but does have Sent Mail, All Mail, Junk, Spam, Trash (empty), Trash and 3 that I created. This E-mail seems to function more completely. Is there a "repair install" a file to edit or something else to get me back to 100% operational? Can send folder properties if helpful. Image attached.

why do you change my message selection when I delete an unrelated message??? Sometimes you delete a message that I haven't opened yet (and don't necessarily wish to open at this time)!!!

Hi,

I keep getting the red padlock but when I tap on it it says my connection is secure and when I tap on that it shows that I’m connected to HTTPS. What’s causing this? Is my connection exposed? When i shutdown and reopen the app the red padlock goes away but I'm confused as it says 'connection is secure' either way.

Thanks, See photo

I don't want to be able to scroll the page by selecting text. That's what the scroll wheel is for. More often than not this 'feature' just results in frustration as scrolling the page selects more text. Can I just disable this altogether somehow?

Hello, recently switched over to Firefox. Whenever I exit Firefox and reopen it to search something, I am signed out of my Google account. If I refresh the page it signs back in. Is there any way to prevent this?