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Firefox is Very Slow to Start

Hello! I need some help. Every since 4-6 months ago, Firefox has been extremely slow when I boot it up at first, with some page load times taking more than 10 minutes. So… (read more)

Hello! I need some help. Every since 4-6 months ago, Firefox has been extremely slow when I boot it up at first, with some page load times taking more than 10 minutes. Some fixes have seemed to work, but they never work permanently. From my testing, it is not the result of any extension and the issue persists in troubleshoot mode. What has not helped my testing is that, after enough restarts of Firefox, the problem goes away and web pages load quickly, so this has caused some false positives. Has anyone else had a similar problem they were able to fix? Should I try uninstalling Firefox and reinstalling it?

Asked by theebonyduke 1 hour ago

Is this profile recovery process safe ?

TB working fine, then next day opens up as Blank screen and a setup tab Profile shows to be still there as do mail folders .... so need to recreate profile. Created a n… (read more)

TB working fine, then next day opens up as Blank screen and a setup tab Profile shows to be still there as do mail folders .... so need to recreate profile.

Created a new Profile I copied over the folders:

 IMAPmail
 Mail

and the following files

 key3.db
 logins.json
 cert8.db

and all of the pref.js files (1 through to 141)

The profile folder does show new profile active ( as per this pic https://flic.kr/p/2pjRyRz)

I created the 2 IMAP account login details, I now have access to the inbox for 2 IMAP account, but I do not have any the filed mail (local folders) how do I get these back. This is an important item for me as many years of filed emails.

Asked by rick_hughes 1 day ago

Last reply by rick_hughes 2 hours ago

FIREFOX CRASHES

firefox has fully stoped working for me, i cant open even one tab a message appears that says' guh your tab has crashed' i cant do absolutely anything, please i need help… (read more)

firefox has fully stoped working for me, i cant open even one tab a message appears that says' guh your tab has crashed' i cant do absolutely anything, please i need help

Asked by Komo Dino 5 hours ago

Last reply by Paul 2 hours ago

  • Solved

When I try to send an email i get this error message -

When I try to send an email i get this error message, sending of message failed. cannot communicate securely with peer no common encryption algorithm. The configurati… (read more)

When I try to send an email i get this error message,

sending of message failed. cannot communicate securely with peer no common encryption algorithm. The configuration related to mail.look.ca must be corrected.

I have no idea how to correct this and have already installed the latest version of Thunderbird.

Thanks

Asked by halder 1 week ago

Answered by sfhowes 4 days ago

deleting emails

Deleting emails takes way too long. If I delete more than one email at a time, I get a "not responding" message and have to wait for more than 30 seconds to do anything e… (read more)

Deleting emails takes way too long. If I delete more than one email at a time, I get a "not responding" message and have to wait for more than 30 seconds to do anything else with Thunderbird. This has happened in the past but it got fixed. Now it's back again. I can't use Thunderbird any longer if this can't get fixed.

Asked by ingramra 5 hours ago

Firefox 120.0.1 Memory Leaks, Windows 11 & 10, not a new issue

Firefox uses too much memory, sometimes 20GB on a 32GB Windows machine. It's usually one or two threads which are hogging incredible amounts of memory. This time I had … (read more)

Firefox uses too much memory, sometimes 20GB on a 32GB Windows machine. It's usually one or two threads which are hogging incredible amounts of memory. This time I had about 30 tabs open.

Today I tried Firefox about:memory "Minimize Memory Usage" several times, and it was largely ineffective.

I did a "create memory dump file" of one 5+GB bloated thread using task manager, but can't find a way to upload the compressed archive with this report for analysis. Finding a way to report this issue was quite a challenge. It seems most help avenues are now missing/moved, and other reports of this type of issue are "Archived".

I tried killing the 2 bloated Firefox threads and checked for tabs which might be missing or malfunctioning. Everything continued to run normally while more than 10GB of memory was returned to system use. Leaving these bloated threads overnight doesn't improve anything, in fact I can often get up and find my machine is completely out of memory because Firefox consumed it all. My smallest machines have 16GB RAM.

These memory issues aren't new. I've been reporting them off and on for more than a decade. They get better for a few months after reporting, then they get bad again in a few more months. The battle to get memory leaks fixed is continuous while Firefox springs more leaks.

I'd like to give you the memory image I generated so you'll at least have some real data to look at and analyze for this report.

The attached task manager snapshot image is a very minor example of this issue. The numbers keep increasing like there are one or more large memory leaks.

Asked by Craiga 2 days ago

Last reply by zeroknight 5 hours ago

Firefox does not access my Wells Fargo account correctly; did not recognize my one account

I tried to pay my Wells Fargo VISA bill online as I do every month. This morning it listed all my accounts correctly on the 'Accounts' screen, but when I clicked the opt… (read more)

I tried to pay my Wells Fargo VISA bill online as I do every month. This morning it listed all my accounts correctly on the 'Accounts' screen, but when I clicked the options to transfer money, depending on the screen I was on, it gave a message "you do not have two accounts to transfer money from and to" (not the exact wording.)

I tried to use a different path to do the same thing, and on that screen it displayed the 'FROM' accounts correctly but the "TO" account area was blank.

I had to close Firefox, load Edge, and was able to transfer the money from the checking account and pay the VISA bill.

This has never happened before and I have done this transfer and pay operation every month for years. Something has changed in the browser and needs to be fixed.

Asked by Ann 6 hours ago

Thunderbird slow to the point of unusability

Hi, I just got a new laptop and downloaded thunderbird. On the new computer, Thunderbird is slow to the point where I cannot use it. I've tried uninstalling it and reinst… (read more)

Hi, I just got a new laptop and downloaded thunderbird. On the new computer, Thunderbird is slow to the point where I cannot use it. I've tried uninstalling it and reinstalling it, played with settings, and nothing seems to do the trick. I use a screen reader (JAWS) because I am blind but I've never had any issues with it before. It will work fine for a few minutes and then the slowness will begin. Any ideas how to resolve this?

Asked by hblumen 6 hours ago

Unable to play amazon prime videos on firefox

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon webs… (read more)

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon website and google searches but nothing works. what do i do ? (this is on asus zenbook laptop) I've tried checking for updates on firefox and add ons, restarting Firefox, restarting laptop, clearing cache , checking DRM settings and deactivating proxy servers.

Asked by Rebecca_M 1 week ago

Last reply by Rebecca_M 7 hours ago

Thunderbird stopped downloading emails

Running TB 115.4.1 (64-bit), POP3 account, up until this morning everything was fine. Now getting msg - "Unable to write the email to the mailbox. Make sure the file sys… (read more)

Running TB 115.4.1 (64-bit), POP3 account, up until this morning everything was fine.

Now getting msg - "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."

Have more than 70 Gb free on my drive. Have tried: -deleting messages and compacting the inbox. -using TB's built-in repair folder utility. -deleting and re-creating the global-messages-db.sqlite file in my profile

Have logged into my email with my browser and can't find anything wrong with the account itself. Everything seems ok on that end.

Nothing has worked. Any other suggestions?

Asked by lrosen888 1 month ago

Last reply by Phaz 8 hours ago

Thunderbird Server

For 2 days I cannot send emails - everything has been working fine. As soon as I donated money to Thunderbird I began getting error messages, lol. HELP!!

Asked by Santa2 9 hours ago

Firefox freezes

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes. I have uninstalled and reinstalled. Using Windows 11 Pro 22H2. … (read more)

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes.

I have uninstalled and reinstalled.

Using Windows 11 Pro 22H2.

Any suggestions?

Asked by Trevor Appleton 1 day ago

Last reply by cor-el 9 hours ago

GPU usage spikes and slowdown results from basic tasks on all websites

Windows, Ver. 120.0.1, 64-bit. Hardware acceleration enabled. Many tasks on all websites result in GPU usage spikes. Very basic functions such as page scrolling or enter… (read more)

Windows, Ver. 120.0.1, 64-bit. Hardware acceleration enabled.

Many tasks on all websites result in GPU usage spikes. Very basic functions such as page scrolling or entering text often take a half second to register, making the browser feel unresponsive. I do not have a bunch of tabs open either and am not using any other applications that would be power-intensive.

Using an RTX 3050 Ti Mobile. Newest NVIDIA drivers, 546.29.

GPU usage spikes to over 10% when just scrolling the screen. Help!

Asked by charredwind 1 day ago

Last reply by charredwind 10 hours ago

Mozilla Firefox where it doesn't display or crush website landing page

"I've been experiencing an issue with Mozilla Firefox where it doesn't display the Silver Taxi Sydney Silver Taxi Sydney website correctly. Other websites seem to load fi… (read more)

"I've been experiencing an issue with Mozilla Firefox where it doesn't display the Silver Taxi Sydney Silver Taxi Sydney website correctly. Other websites seem to load fine, so I'm wondering if anyone else in the community has encountered similar problems with specific websites on Firefox. Are there any known compatibility issues or common solutions that could help resolve this problem? Your insights would be greatly appreciated!"

Asked by arslan sani 1 day ago

Last reply by cor-el 12 hours ago

  • Archived

When I maximize Firefox, the window gets larger than my screen's resolution

When I run Firefox on Linux, the window initially starts at 1260x720 size. But when I try to maximize it, then the Firefox window size gets much larger than my screen's r… (read more)

When I run Firefox on Linux, the window initially starts at 1260x720 size. But when I try to maximize it, then the Firefox window size gets much larger than my screen's resolution. The maximized size is 2800x1600 size, my monitor is 1920x1200 only.

I tried different versions of Firefox and noticed this new behavior started with version 73.0, while it worked fine in 72.0.2 and versions before it. I even tried 73.0b1 and it has the issue already. I see the same exact issue when I tried the latest version 108.0.2 as well. It seems like something got broken in 73.0 unless I'm doing something really wrong.

Not sure if it makes the difference, I'm using MWM window manager on Linux. Please advise.

Asked by nochkin 11 months ago

Last reply by nochkin 10 months ago