All Products Support Forum

Websites are mostly reporting that my browser Firefox Android latest needs advanced or enhanced Javascript support and about:config no longer works.

All sites working in Microsoft Edge for Android.

Firefox for iOS no longer will open when I click from my mail or the QR scanner. This is a recent development. To be precise, Firefox opens, but nothing else happens! Any suggestions? Thanks.

Firefox 125.0 Beta 9. Why so much memory usage in background when Firefox is not open and in use? (See Screenshot). Never noticed this before on previous Beta versions. Otherwise this version works good and no crashes.

When I scroll some pages in Firefox mobile, there are some graphic artifacts and glitches, especially when elements are moving. I tried this site on different browser (chrome), there are no problems.

After I want to multitask on my phone and switch between the browser and other app. The page becomes blank and refresh button doesn't work.

I need to open a new card to continue using the website loosing all temporary changes made to it.

Redmi note 11 pro 5g with 6gb of ram

Issue was present for at least 6 months.

When I am opening a link in outlook to something on the web it will not open it in Firefox but if I change my browser to safari it will open it up . This used to work but now it doesn’t. Why?

Tabs on android app "unload" themselves whenever I minimize the browser I'm 100% sure I've toggled an option to kill apps when they're minized in phone settings, and thus issue only happens with the Firefox browser and nothing else. I have the latest version.

Hello.

When I try to sign into websites, and being prompted for my webauthn, I usually receive a popup asking me to swipe my yubikey to confirm my identity.

Now when I try to sign-in, it immediately says "invalid key" without a popup window asking me to swipe my NFC key to complete the login.

How so I sign into my accounts? I really don't want to use Chrome or Google. And Firefox is my only alternative.

Hello All, For some unknown reason, the browsers available on Play Store for Nvidia Shield are crap - so far I've not found any that allow me to easily sync bookmarks etc between Shield/PC/Mobile.

I therefore tested and found Opera and Vivaldi sideloaded to my Nvidia Shield TV Pro both worked perfectly.

I wanted to use test Firefox as I was about to use this as my main preferred PC/mobile browser, but first I wanted to check it all worked OK.

I was able to sideload and set up Firefox, but as soon as I open a webpage the Controller stopped working.

How can this be fixed please?

Please don't suggest a browser that's intended for AndroidTV on the Shield Play Store - they are all crap due to the reasons I mentioned, the controller with Right Joysick acting as mouse pounter works perfectly on Opera and Vivaldi, so I don't understand why this it doesn't work on Firefox.

I hope this can be fixed/resolved as I would like to use Firefox as an alternative.

Thanks and regards!

Andrew Henshaw.

I have tried this multiple times after force closing and restarting my iPhone, all to the same result: When I tried to use the + to add a new website, username, and password, the screen just flashes, and does not actually add the new info. Strangely, it offers to input a password when I place the cursor into the box for entering the brand new password I am trying to save. This seems to be a bug, but I cannot find how to report a bug.

Sometimes randomly, but happens often when using EBay, clicking on link opens to a new blank tab. The tab lists about:blank. Sometimes the link will work after a couple tries, but sometimes can take more than 5 times to get the link to open. On some sites it can happen randomly, but it’s pretty repeatable while using eBay. I have deleted the app from iPad, did a hard reset, and reinstalled the app, but there is no difference in behavior. Behavior started with the most recent Firefox iOS update. Firefox iOS, Firefox 124.0 (39709), iPad iOS running all latest versions and updates as of 03/24.

Since the last update (123.4) I have this behavior in both iPadOS and iOS: when there's a link that opens in a new tab, most of the time the new tab will open an about:blank page instead of the actual link.

I noticed this happens as I use the browser more: if I force close it and reopen it, the links will usually load OK for the first 1-4 sites, but after a period (or loading a "heavy" site la Facebook) I can reproduce the error 90% of the time.

Happens on iPad Air 3 and iPhone 13 mini.

Here's a screen recording of this behavior: https://share.icloud.com/photos/0289O_mRO-taFjm4tcOH3bAtQ

Since updating Firefox to 123.0 several features are no longer working on my Apple iPhone using iOS 16.7.7 The recent update to 124.0 has NOT corrected the issue...

The most troublesome is; getting links in email to open in the browser, Firefox is my default browser.

Links continue to function if I use Safari, DuckDuckGo or Edge... I have selected Safari, as my default browser in the interim and I don't like it, so HELP !!!

Sometimes, when I type a search query or a page address and hit enter, nothing happens, the keyboard is closed and nothing more happens - a blank page - no loading or anything (the same applies when you try to type a page URL).

I use the latest Firefox (124) on Sony Xperia 5IV.

I could attach a video but unfortunately only images are supported.

I receive links from a few sources (i.e. Wall Street Journal) that have lists of link’s to articles both on their webpage and their App.

If I have Safari as the default browser the link directs me to the app, where the full article is available. If I have Firefox as the default browser (which I prefer) it directs me to the web version, which is incomplete, as it requires a more expensive subscription to access the full content.

Why can’t Firefox link directly to the App if present on the device?

Alejandro Bombaci

[With ~Ff 123?8 and now 124 installed on iOS 17.3 platform updated a couple weeks ago from iOS 15.+ on my iPhone XR]

  For couple weeks , following any external link/reference, such as all 'unsubscribe' links from Apple Mail messages, Firefox opens but homepage rather than to the link/url argument (and url field shows blank, not display the extrrnal link's url address in url input box.
  Support history shows an identical problem in Ff ~117 reported (Aug '23, I think)   (if the condition of Firefox not currently running is same, which I haven't yet been able to determine) and apparently resolved then ( 2 replies, but thread is not visible because FF Support has it recorded as "Archived").

I’ll use the example of movie times. In the IMDB app you can pick movie times, that link sends you to my web browser (Firefox) which opens to the homepage, but that’s it. It doesn’t do anything else, it doesn’t even attempt to open a page. It’s been happening for a while. What am I doing wrong g?