All Products Support Forum

Hello Forum!

My GMail account is approaching the 15GB limit and so I will need to migrate my email from one Gmail account to another, specifying a date range. range (i.e., any email sent before June 2015). Can Thunderbird help me to do that? If so, what is the process I need to go through?

Thanks in advance to all who reply, Dan

Why is the update for the browser on iOS not automatically update itself by simply closing and opening again?

/edit: moved thred from Firefox for iOS (iPhone/iPad) to 9desktop) Firefox section as you have macOS.

A few months ago

If I deleted an email or moved it to another folder - on my apple app for any of the accounts that I also have on thunderbird

The changes would sync seamlessly - a few seconds after I deleted or moved an email on my apple iPhone mail app - on my laptop - thunderbird would show the same changes.

The same worked the other way if I deleted or moved an email on thunderbird on my laptop - my iPhone would show the changes in seconds.

However now if I do the same on my iPhone The changes do not show up at all.

BUT if I do the changes on my laptop - they will show on my iPhone. It just doesn’t work if I do the changes on my iPhone.

Is there a reason for this?

Received an encrypted message but the content appears to be only my public key. Message not visible. Copy of same message was displayed in the clear in gmail on a computer that not set up to encrypt. Any suggestions gratefully received.

Sorry to have this same issue again, knowing full well it can happen after finding this some years ago (https://support.mozilla.org/en-US/questions/1319823), I tried to carefully connect two older PC devices back to firefox sync, however on one I managed to enable sync before disconnecting my profile (it seemed as if reconnecting sync temporarily was the only way to disconnect a profile from firefox's UI - I should have been more careful and removed the profile from the filesystem level): at which point I polluted the sync server.

I've noticed that `about:sync` has an option under bookmarks/engine actions 'wipe bookmarks', which sounds exactly what I need, and if I watch what happens once pressed it does the right thing and repopulates the sever with the 'correct' PC's bookmark set (when run from that PC), however it also says 'other devices will act like a reset', which i'm finding NOT to be the case: eventually one of my other device repollutes the server with bad bookmarks which propogate.

I'm thinking the culprits are my phones, If I wipe and do a sync on a phone, my phone's bookmarks stay polluted. If i'm right about that, I think my question is: can I wipe my profile (or preferably only my bookmarks) from my phones' Firefox without having to entirely uninstall/reinstall (or do you have any other advice for not re-polluting the server from some already-polluted device's bookmarks?

thanks in advance

Hello, about 1-2 weeks ago a very strange problem occurred - on some pages videos don't play at all or play without a sound. Can anyone help me with this strange situation? For example, every video on youtube.com plays without a problem; on facebook.com every video plays with no sound at all; on some other pages video doesn't play at all. This problem is only with firefox, if I try to open the same videos with another browser everything is fine.

Please assist,I have 4 Email address with Thunderbird & regardsless of which email I use ti send a reply,it comes up with out going server SMTP error this all happened when I added a 4th Email address Thank you Darryl

I hve discussede the matter with my banks IT-department, but they answer me that recently they have heard about the same problem concerning Firefox login and said that the problem have to be fixed by Mozilla/Firefox

For some reason, the bullets used to hide a password are not rendered properly in Firefox. As shown by the first uploaded image, they are displayed as big white-filled circles.

This problem does not occur on chromium-based browsers, as shown by the second uploaded image, which is a screenshot taken from chromium, on the exact same session.

I have already done the following:

• verified that the "Allow pages to choose their own fonts, instead of your selections above" box is checked in my preferences. I have also tried disabling and re-enabling this option
• launched FF in troubleshoot mode to disable extensions and hardware acceleration
• verified that gfx.downloadable_fonts.enabled is set true in my about:config

All of these attempts however failed to solve the problem.

This problem is occurring on a fresh install of a Linux distro, so I first thought that I might be missing some fonts, but the problem might lie somewhere else since the symbols are properly displayed in chromium-based browsers.

I have used a free Hit Counter for many years that I got from https://www.freecounterstat.com/

I have 3 such counters and have stopped working in the latest version of Firefox on my desktop. They work with Firefox on my iPad and Android phone. They also work fine if I use the Edge Browser but I prefer using Firefox as I have for many years.

The embedded code is pretty simple, here it is for one of my counters... <a href="https://www.freecounterstat.com" title="visitor counter"></a> Can you help? Thanks, Bill T

I’m running Supernova 115.11.0 (32-bit) on a Windows 7 desktop (64-bit), and – from the beginning – it has been freezing at least once every 24 hours. The only way to “unfreeze” it is to use Task Manager to close Thunderbird, and then reboot it. No troubleshooting reports are ever shown.

Is this a wide-spread issue, that may be addressed in updates?

My firefox disappeared after i found out someone using Windows 7 used my hotmail account address.I dont know how to rectify this and get my firefox back and change my email address with both Mozilla and Microsoft Outlook

When I click on "Bookmark current tab," the small bookmark window opens as usual. But if I then click on "save," nothing happens. The bookmark does not get saved anywhere and the window does not close. Likewise, if I click on "cancel," nothing happens and the window also stays open. Only if I click somewhere outside of the bookmark window does the bookmark get saved and the window close. This has happened only in the current and previous version of Firefox. How can I fix this?

I'm using bandlab to link me and my friends who are hundreds of miles away to make music. Firefox and all browsers crash a lot with a "high memory usage" alert. But these are pretty big projects. I have 32GB RAM, this thing is crashing at much lower RAM levels than I would like for it to use. like 1GB seems to be the limit (i dont know that number if its exact or correct)

Is there any setting where I can INCREASE memory usage so I dont lose work from random crashes due to memory usage?

The blinking screen is on ebay but it just keeps on blinking. I have tried other programs and it only happens with this one and only with ebay. This is the new tab stuff: https://www.ebay.com/itm/401568771184?_trkparms=amclksrc%3DITM%26aid%3D777008%26algo%3DPERSONAL.TOPIC%26ao%3D1%26asc%3D265563%26meid%3D7245a46a376945799ec6d6e8ae3176fa%26pid%3D101967%26rk%3D1%26rkt%3D1%26itm%3D401568771184%26pmt%3D1%26noa%3D1%26pg%3D4375194%26algv%3DPersonalizedTopicsV2WithDynamicSizeRanker%26brand%3DFintie&_trksid=p4375194.c101967.m162920&_trkparms=parentrq%3A88a4a82d18f0ad8bbb523870fffffa70%7Cpageci%3Ab38440d1-149b-11ef-b242-1adf3ab78462%7Ciid%3A1%7Cvlpname%3Avlp_homepage&afsrc=1&mkevt=1&showcs=1

Thoughts?

I have a Blackview Tab16 (10" screen), which I bought last year; it was running Firefox quite happily until a couple of months ago. Now when I click on the icon, I get a sort of 'welcome' screen (with some message about a search widget?) for a fraction of a second, then FF closes and I get an error message saying 'Sorry. Firefox had a problem and crashed.' The version of FF is 126.0. I was told to try clearing the cache, but there is nothing there to clear! The tablet is running Android 12 / DoKe OS V3.0.

I have an 8" Blackview tablet which - despite needing to be plugged in to run all the time! - opens & runs Firefox perfectly happily. It's my main browser on my MacBook as well, and will run on my iPhone.