All Products Support Forum

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or another one causes a small interruption in the sound/video. Clicking a lot of times results in sound and video stuttering. I does not appear when i just click another link.

I already tried updating firefox, reinstall firefox, even downgrading firefox. This problem only appears in firefox and only on this device. I would be very thankfull for some advices, because this is really annoying.

I use this site every week to purchase groceries for multiple people. Suddenly this week, I am disallowed from entering the site because of ad blockers or pop ups.

I have gone into Mozilla settings and included the Kroger address and an exception. I have cleared the cache. I have rebooted several times. Using Windows 11 laptop. I do not have any other browsers installed. I used AVG Security and Norton VPN, but nothing has changed since I last used Kroger.com.

Any ideas would be greatly appreciated.

On Firefox for Windows (on Windows 11 release 99.0.1), the first setting in Settings is "Open previous windows and tabs". This is incorrect. It doesn't do this. When checked, upon startup, it will restore one window, its tabs, & maybe its sessions (?), and it will send all the other Windows & their tabs to the bit bucket.

Users: KNOW & HEED this warning! Team: Please take what you've already done for that window and merely do it also for the rest of them? In the mean time, please change the wording to something like "Open one of the windows and its tabs". Ideally, identify which window has been chosen for this.

Thanks, and be well.

2 step verification can not turn off I have been working on this problem for days read help files you tube video asked our administrator 2 step is turned off for the whole company. It is affecting only one of my 4 computers. The setup will not show a button to turn it on or off and no pop up ever. Firefox and Chrome same problem.

When I try to log into chase.com, I'm told my (FireFox) browser is out of date, but I am running the latest version. What can I do?

I have the same problem as this person: https://support.mozilla.org/en-US/questions/1011006

but I have a windows 10 and the solution does not show up in the Taskbar settings. Is there an updated version for this? Here is the OPs original question.

"When I open a new Firefox window, it stacks it on top of all the others in the task bar at the bottom. I would like them to be BESIDE each other. It used to do that. Now I have to hover over the ONLY Firefox item on the bottom task bar and read the list to find the one I want to go to. This is a waste of time and tedious.

How can I change this?"

When I try to access MediaFire it doesn't load and get errors etc. And other sites are slow etc. Is there anything I can do to fix it? Also how do I contact FireFox email official support? I don't like asking on the forums since I want a legit agent ;p

Hi, I've been a Firefox user for many years and don't have the slidest idea of what password I used to setup the account. I read in the Firefox documentation that I could loose all my information if I change my email but that's exactly what I need to do. I currently use gmail and have switched to Outlook. Two questions, how do I change to Outlook without loosing bookmarks, etc. and can I import my gmail accounts into Outlook. Thank you in advance. PS, I created a Recovery Key

I type ralphs.com in the search and enter. Nothing happens until I refresh. It goes to the web site. When I try to sign in it says, "You don't have permission to access ralphs.com/signin on this server". I don't have a problem with any other web site. I don't have a problem signing in using Firefox on my notebook or my laptop. I don't have a problem signing in with Edge on this desktop computer. Sometimes it also tells me access denied for ralphs.com. I assume it is a problem where Ralphs web site is blocking me on this computer but then again, it is only when using Firefox. I have contacted Krogers customer service and have received no help. I cleared everything. I tried the "ipconfig/flushdns"? Nothing works?

Any way to cast to chromecast with firefox?

It's annoying that I have to use Chrome or Edge to cast youtube to my TV.

Or use my phone. But it's charging atm. So very annoying my favorite browser can't do this simple thing. But all the other browsers can.

Is there a way to check the settings on a page in firefox so we can inform our users if their PDF settings are changed?

We have set the PDF option to 'always ask' - but this (as everyone knows) keeps changing. Multiple posts outline that they change when a new version is installed.

When this happens, and a PDF is downloaded instead of being prompted with the pop-up, our users call requesting support. this would be nice if we had a couple users, but when you have hundreds, it causes support issues.

If there were a way to check the setting on the page, and inform the user that the setting is not correct, it would be helpful.

Does anyone know if this is possible?

Thanks,

E.

I have tried to upload files in several websites and the "upload" button isn't working. I tried in Safari and I'm not having this issue. It's an issue keeping me from working. Does anyone know how to fix it?

I need a FireFox feature that allows me to access the typical Cable Modem Gateway Web Manager addresses (192.168.0.1, 192.168.100.1, etc.) even when they have no security certificate.

I have been using a Arris SURFboard SBG6782-AC Wireless Cable Modem Gateway (purchased at TARGET) for over five years without significant issues. About three weeks ago my MoCA network began having issues. I tried to login to the WEB Manager of the Gateway at (192.168.0.1) using FireFox. I got the following FireFox Msg:

Secure Connection Failed

An error occurred during a connection to 192.168.0.1. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox.

I finally used an old version of "Internet Explorer" which allowed me to bypass the security warning and connect via a direct ethernet port of the gateway. Evidently someone (Spectrum claims they didn't) downloaded a different firmware version into my Gateway. (D30GW-EAGLE-1.5.4.0-GA-10-NOSH) i.e. not the factory original version. The WEB Manager interface is different, password requirements are enhanced, the MoCA feature can't be enabled, and it seems Arris no longer provides a security certificate for the 192.168.0.1 Gateway address.

Considering the complete lack of cooperation of Spectrum and Arris, I think it is unlikely that I will ever be able to recover the factory original firmware; So... How about adding an "exception" feature to FireFox settings to allow me to at least access my "unsecure" Gateway. I really don't want to go back to using IE. By the way, I wrote this on a WIN 8.1 HP laptop. My main machine is a Dell XPS8300 running WIN 10.

Thanks, Robert R. Hurley

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying for the 'Notepad' not the 'Calendar'. If I try for the 'Calendar' I initially get the small right-sidebar version fine but if I ask for the full page version I get the error message again. This does not happen if I access Yahoo through Chrome-browser. I have repeatedly done the download to no avail. (I have version 99.0.1). I am attaching a screenshot of the error message. Thanks for any help. No rush.

Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help the situation

A few days ago the Best Buy website started giving me this message:

We’re sorry, something went wrong.

And yesterday I cannot get into the Walmart website.

This was all working perfectly fine last week. What's up Mozilla??? Oh, and both websites work perfect on Chrome as I had to use them to place my orders because Mozilla decided to all of a sudden make changes...

With the new version (99) I can no longer automatically launch my Revue by Bluebeam application and instead forces me to download the link, which I can then click on to launch the Revue application. There is no choice in settings for the BFX extension to automatically launch my Bluebeam Revue application. The result is my computer is filling up with downloaded links for Bluebeam, which I then have to go in and delete on a continual basis. I do not have that problem in chrome, which someone said is why you guys made the change to switch from automatic launching like chrome did, however I do not have that problem in Chrome. What a shame I have to keep two different browsers

I have used LastPass extension on FF for years with no problems. About a week ago the icon disappeared from my extensions menu bar but would come back if I logged on to LP via the web. Today, it won't come on at all. I have FF ver. 99.0.1 64 bit on Windows 10. How do I fix this?

I have had a problem with Gmail since yesterday April 13, which was the same day my browser updated to 99.0.1. I'm using a Windows 10 machine.

Gmail is displaying the "Oops… the system encountered a problem (#001)" error message and will not load my inbox. Other websites in Firefox load fine (including other Google apps like Drive and Calendar), and Gmail works fine in other browsers.

I want to be able to preview pdfs in firefox in a new tab without first downloading the file like it used to. But this version (99) of firefox won't allow me to do that. I tried selecting the "action" for pdfs in the applications section of settings to "open in firefox". What it does is preview the pdfs without downloading indeed but it previews it in the SAME tab which makes browsing more difficult. If I select "always ask", and then select "open with firefox" in the dialogue box, it opens the pdf to a new tab alright but it downloads the file FIRST. Is there a way around this please?