Showing questions tagged: Show all questions
  • Archived

Stop annoying repetitive master password prompts

Yes, I read your post about stopping the repeated prompts for the master password. You say go to settings, stop using a master password, restart Firefox -- then sometime … (read more)

Yes, I read your post about stopping the repeated prompts for the master password. You say go to settings, stop using a master password, restart Firefox -- then sometime later, you could start using one again. Wow. Please. There are times when I do not want to enter the master word, even when going to sites for which I saved passwords. For one thing, I can leave my computer for a while, without having to restart Firefox, lest someone has access to all my sites. But the prompt -master password "required"- comes back again and again. It can be ignored, and I can go to any site and log in (it's not really "required"), but the prompt comes back, again and again. You've received several complaints about this. Please, why can't you do the simple programing task of an option the user can select, saying "don't ask again (until you restart Firefox)."

Thank you.

p.s. if you can't manage that, please change the existing prompt to more honestly read: "Enter your master password. Firefox thinks you're an idiot for not entering your master password, so even though it's not strictly required to sign in to web sites, we're going to ask you again and again, unless you go the trouble of stopping use of master word and then the trouble to restart it. Because that's how Firefox works, and our programmers don't know how, or we don't care enough, to give you the option to suspend this prompt."

Asked by Rick Kane 1 year ago

Last reply by Mario 1 year ago

  • Archived

Screenshot of webpages larger than the monitor screen?

I drag the handle to expand the area I want the screenshot of. But the highlighted area is only what is displayed on the monitor. How do i drag the handle so the scree… (read more)

I drag the handle to expand the area I want the screenshot of.

But the highlighted area is only what is displayed on the monitor.

How do i drag the handle so the screenshot also contains the next page?

Asked by gcotterl 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Text display / Encoding problem?

Text rendering is totally jacked. Not just special characters but all text on a select number of websites that I have been visiting without any problems for years (Online… (read more)

Text rendering is totally jacked. Not just special characters but all text on a select number of websites that I have been visiting without any problems for years (Online Banking Account, SalesForce Log-in screens). The Repair Text Encoding button under view is greyed out as well. Any thoughts?

Asked by stefan.peters 1 year ago

Last reply by sarker1 1 year ago

  • Archived

retaining non-existant email for firefox primary

I am trying to remove old unused primary email and change to new My old email which I have NO ACCESS TO is [email address] My new email is: [email address] Please email m… (read more)

I am trying to remove old unused primary email and change to new My old email which I have NO ACCESS TO is [email address] My new email is: [email address] Please email me at the icloud account THANK YOU!!!!!!

Asked by ohbewhon1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Add-ons shorcuts (commands API) does not work on non-english keyboard layout

I have an add-on which listens for "Ctrl+Alt+T" shortcut. It works fine with English (US) keyboard layout, but does not work on the other (Russian in my case). However bu… (read more)

I have an add-on which listens for "Ctrl+Alt+T" shortcut. It works fine with English (US) keyboard layout, but does not work on the other (Russian in my case). However built-in shortcuts (for example Ctrl+T) do work on Russian layout, so I believe it is a bug.

Asked by nexus.chebykin 1 year ago

Last reply by Paul 1 year ago

  • Archived

FireFox 102.1 - ZIP or application/setup downloads show as extension 'file" and can't be opened.

After being updated to FireFox release 102.1, any zipped or setup (execution) files show as 'file' extension and will not open or execute. Can you please advise me on … (read more)

After being updated to FireFox release 102.1, any zipped or setup (execution) files show as 'file' extension and will not open or execute.

Can you please advise me on how to fix? I tried using a different browser for same download, and it works fine (leaves the extension as application or exe or zip). FireFox is defined as the default browser - Windows 10.

Thanks!

Asked by joe743 1 year ago

Last reply by Terry 1 year ago

  • Archived

"Sign in with Google" not working

I'm trying to sign in to a site that uses "Sign in with Google" but it's not working. I click the button, the page loads, but then the sign in with Google button comes ri… (read more)

I'm trying to sign in to a site that uses "Sign in with Google" but it's not working. I click the button, the page loads, but then the sign in with Google button comes right back. I've cleared cookies and cache and restarted my browser, disabled pop-up blocker, and tried in a private browsing session but its always the same thing

Asked by Tenley H 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Some videos do not function, nothing I try will work.

Some, but not all, videos on Twitter and tumblr don't function. On tumblr, the audio usually plays but the video is blank. On Twitter, the videos are always stuck loading… (read more)

Some, but not all, videos on Twitter and tumblr don't function. On tumblr, the audio usually plays but the video is blank. On Twitter, the videos are always stuck loading. Thumbnails always load, there is no way for me to know if a video will work or not without trying to play it.

They work when I use a different browser, and Youtube is fully functional, so it can't be an issue with my laptop. The other person in the house who uses Firefox is able to play the same videos without issue.

I've searched for solutions and exhausted the possibilities in dozens of articles and support sites saying the same things over and over again. I'm at my wit's end.

I've tried: -disabling hardware acceleration -audio and video permissions -clearing cache and cookies -disabling enhanced tracking protection -switching off adblocker -running it in troubleshooting mode -refreshing Firefox

None of these did anything. Can anybody give me even a scrap of an idea as to what I can do?

Asked by desperateforanswers 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Whenever I try to add Startpage Search manually in iOS Firefox, it crashes

Whenever I try to add this link to my list of search engines in iOS Firefox, it crashes. This is the link https://www.startpage.com/sp/search?query=%s Any Suggestions? … (read more)

Whenever I try to add this link to my list of search engines in iOS Firefox, it crashes. This is the link https://www.startpage.com/sp/search?query=%s

Any Suggestions?

Asked by ncro 1 year ago

Last reply by Paul 1 year ago

  • Archived

FaceBook Game issue

Have played FB games for years but Hidden Express suddenly stopped working correctly. I have tried everything I can think of with Fire fox browser. Last effort was a refr… (read more)

Have played FB games for years but Hidden Express suddenly stopped working correctly. I have tried everything I can think of with Fire fox browser. Last effort was a refresh. Hidden Express technical support gave me suggestions which I have done but no help. Any suggestions would be great. Fire fox and Chrome are the recommended browsers or this game.

Asked by pjs12147 1 year ago

Last reply by Bithiah 1 year ago

  • Archived

Remove 'Delete Bookmark' from bookmark context menu

Due to the proximity of 'Edit Bookmark...' and 'Delete Bookmark' in the bookmark context menu, I have accidentally deleted bookmarks on several occasions. I know it's po… (read more)

Due to the proximity of 'Edit Bookmark...' and 'Delete Bookmark' in the bookmark context menu, I have accidentally deleted bookmarks on several occasions.

I know it's possible to undo deletion of a bookmark in the Library window, but I'd prefer to avoid accidentally deleting bookmarks in the first place. So I'm wondering if it's possible to remove 'Delete Bookmark' from the context menu, at least in the browser window. It doesn't matter whether or not it would remove the option from the context menu in the Library window. As long as I could still delete bookmarks with the Delete key in the Library window it would be an improvement. Alternately, if there's a way to have a confirmation dialog appear when deleting bookmarks that would also be acceptable.

Asked by baloney8sammich 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I have a problem with Mozila Thunderbird

Since today, we experience an unusual problem in Mozila Thunderbird. The program ask for the password for the email that is already sign in. And if we enter the password,… (read more)

Since today, we experience an unusual problem in Mozila Thunderbird. The program ask for the password for the email that is already sign in. And if we enter the password, it ask for the password again. The error is "login to server outlook.office365.com with username failed". Our company need to solve this problem because we use Mozila Thunderbird for over 100 employee.

Thank you!

Asked by victor.tudor 1 year ago

Last reply by Googlethunderbird 1 year ago

  • Archived

Captcha problem

I am not signed into firefox. Most times I go to a site that I always go to knowing it is truly safe, I get the captcha question. How can I get rid of that ? I kno… (read more)

I am not signed into firefox. Most times I go to a site that I always go to knowing it is truly safe, I get the captcha question. How can I get rid of that ? I know this has been discussed ad-nausea-um but I have never seen an answer that applies to me.

Thanks!

  • Archived

McAfee fake popup

No Matter what I do the fake McAfee has expired message keeps popping up, I have tried all the answers I could find on google and still there it is. I do not use McAfee I… (read more)

No Matter what I do the fake McAfee has expired message keeps popping up, I have tried all the answers I could find on google and still there it is. I do not use McAfee I use Malwarebytes Premium so I do not know why this keeps happening.

Asked by michael_furlotte 1 year ago

Last reply by Paul 1 year ago

  • Archived

My bookmarks list contains at least five bookmarks toolbars, five recent tags, and 5 "Other bookmarks" folders

My bookmarks list contains at least five bookmarks toolbars, five recent tags, multiple and five Other Bookmarks folders. The folders in the various Other Bookmarks folde… (read more)

My bookmarks list contains at least five bookmarks toolbars, five recent tags, multiple and five Other Bookmarks folders. The folders in the various Other Bookmarks folders are not all identical, and the contents of folders with the same name may differ somewhat. In different Other Bookmarks folders, there may be additional bookmarks that were never assigned to a folder. These apparently are not always carried forward to the newest version.

I assume that this mess has something to do with automatically-saved bookmark lists. I would like to clean it up expediently without losing data.

Clean-up questions: What is the most expedient way of making sure I have a single list containing all my folders, including those from previous lists? When folders are carried forward, I assume they they contain the same bookmarks. Is this a correct assumption? Or are some of these also deleted? If I delete a folder with a particular name from an earlier list, will that folder be deleted from all the other lists?

Right-clicking on a folder does not provide a Rename option. Is there some other way to do this? (I searched for How do I rename a bookmark folder? 18 pages of 'hits'. After 11 screens of useless information about bookmark problems, I gave up).

Prevention questions: I would like to avoid having the same thing happen in the future. What is it that determines whether a folder or a file is left behind?

Asked by V22 1 year ago

Last reply by cor-el 1 year ago

  • Archived

SUGGESTION (Firefox focus for windows 10}

GOOD DAY FIREFOX SUPPORT YOU KNOW WHAT MAKE THINGS EVEN BETTER AND STRONGER FOR YOUR BUSINESS IS A COMPLETE FULL FIREFOX FOCUS FOR WINDOWS 10 ASWELL YOU KNOW HOW M… (read more)

GOOD DAY FIREFOX SUPPORT YOU KNOW WHAT MAKE THINGS EVEN BETTER AND STRONGER FOR YOUR BUSINESS IS A COMPLETE FULL FIREFOX FOCUS FOR WINDOWS 10 ASWELL YOU KNOW HOW MUCH YOUR CUSTOMERS\SUPPORTERS WOULD LIKE THAT YOU MUST GIVE US THE SAME FEATURES AS WHAT YOU.S HAVE ON THE ANDROID VERSION OF FIREFOX FOCUS IT WOULD GREATLY APPRECIATED ACCEPTED BY EVERYONE THAT USES YOUR PRODUCTS\BROWSERS

Asked by Donovan 1 year ago

Last reply by Paul 1 year ago

  • Archived

Two step authetification

I'm trying to sign into/sync Firefox on a new phone. It keeps saying I need to get code from authenticator app. I don't have one! I try to scan IR code from computer, but… (read more)

I'm trying to sign into/sync Firefox on a new phone. It keeps saying I need to get code from authenticator app. I don't have one! I try to scan IR code from computer, but it still requires a code. Sometimes it says it is sending a code to my email address. It does not. I ask it to resend code but it never does. I am logged into Firefox on my computer, is there a way to turn off the authenticator or otherwise solve this problem?

Asked by ToastyMo 1 year ago

Last reply by vc7ybp1nz 1 year ago