All Products Support Forum

I want to update to the latest version but the "Text selection magnifier" is stopping me from updating firefox android. Because I find it pretty useless and very distracting when viewing text while selecting the text in a website/article. Please provide a toggle for it in the Settings.

I have started posting bugs of Firefox in Bugzilla for almost 6 months now(though the number of bugs is 3). I have noticed that the bugs really had no response for nearly then(almost 6 months), so is it the way bugs are handled?, like they take long time to address( just asking as I though the process to be relatively fast) or is it something that I might be doing wrong in reporting a bug. I searched online and have been looking at assigning the bug( what I understood). So, how to do it if there exists something like assigning and will it increase the movement on my bugs??

Can someone please answer how to reset firefox size after you've been using a bigger screen and go back to the laptop the top bar is lost way up and I cant catch it to move it to resize the firefox window. Using Fn and F11 to go into maximize mode doesnt help me at all cuz I end up in full screen on the FHD screen but cant grab and drag the window to resize it again - and please NO comments about using FN and F11 again. This is an issue thats been since years - cant figure out why ppl who are tryin to help think others dont know the difference between maximization and the window being bigger than the laptop screen and being lost. So FIREFOX key-shortcut for window size reset URGENT PLEASEEEE - Im having this issue couple times a week. To fix it I gotta go again to the bigger screen reduce the size of the window and then disconnect - which is soooo horrible.

Hi, I am not sure how it happened, I am now in a position where I can't use my Thunderbird properly. Every time I open TB, it asks for "please enter your Primary Password" which I don't have/deleted? If a try to remove the tick from "Use a Primary Password" it opens a box requesting my Current Password, I have tried the last one and the one before, none are accepted. When I search in Saved logins, it seems to me to be empty. in short I seem to need a current password to change my password. It is a vicious loop. Can any one help sort this out, Please Thank you from Ilio Pieroni

My Thunderbird v. 115.10.1 (32-bit) Been using TB forever w/ GMail accounts Primary E-Mail is missing folders and has duplicate folders, one [Gmail] is inside the Inbox another is outside. Has [Sent] Doesn't appear to contain anything in either Junk and Trash folders. But, they do when I open GMail in my browser. My secondary E-Mail has no [Gmail] folder but does have Sent Mail, All Mail, Junk, Spam, Trash (empty), Trash and 3 that I created. This E-mail seems to function more completely. Is there a "repair install" a file to edit or something else to get me back to 100% operational? Can send folder properties if helpful. Image attached.

There are a few websites (e.g., https://thehermitagehotel.com/) that show up as a white screen (see attached) when I visit them from Firefox using my usual settings, but show up correctly if I use Firefox in private browsing mode. Turning off enhanced tracking protection does not resolve the problem. My browser privacy in Settings is set to "Custom" with everything checked, but changing to Standard and reloading the site does not fix the issue. As I noted above, the only thing that works is to open the site in private browsing mode. Most sites work fine. This problem is limited to 2-3 websites. My version of Firefox is 125.0.1 .

Dear Firefox team,

Since the two or three latest Updates of your browsers, a strange bug occours everytime watching a video. When I pause it and let it play again, the video goes under quite some lagging/stuttering. The audio is fine, but the video is not on screen is not. I have to go back on the video bar, so it runs smoothly again.

And before it comes, I already tried the usal methods, such as clearing the cache, clearing browser history, cookies, used privat tab, deibstalled adblocker etc. Nothing worked, and it happens even with different versions, such Firefox normal, nigtly, waterfox etc. And with every video player, not just a specific one. And I teued it on two different smartphones. Is there any solution or planning to fix this?

Everything is gone? All my organized folders, everything. It prompts me to set up everything again. It then gives more prompts I don't understand. What should I do? This is a disaster

Lately, Firefox for Android has started "forgetting" active tabs. I have changed absolutely nothing in the settings. Most of the Active Tabs I've had for years are gone. Now I only have about 5 left & they get corrupted every couple of days. For example, the 3rd one in the attached Screenshot: I'm playing "catch-up" on old Guardian crosswords, currently on 15,179. At irregular intervals, say every couple of days, it gets replaced with an older one, 15,166 for example. I suspect it must have been changed in the Version released on March 19, 2024 (124.0)

I've been having trouble trying to copy text to the clipboard (in all programs, not just TB) and fiddling around yesterday while trying to copy a paragraph from a TB message to insert it into a Word document, I've unintentionally b* up TB's inbox display. Previously it showed message headers on the left and senders on the right, in bold if as yet unread, and all close set (no spaces between lines). Now however it shows them in table form, with sender and header on the left end of each cell and the date at the right end. What do I have to do to restore the original display mode?

I can open the Chase bank site, but cannot log into my account. I can log into my Chase account using Edge. This may have happened after the most recent update to Firefox. Any ideas how to fix this?

latest 124.0.2 causing severe problems, it will near instantly bloat to fill all RAM and SWAP even in safe mode causes system load over 24! only solution is to reboot very problematic on for ex: https://epg.pw/xmltv/epg_CA.xml hard to get a screencap since system is nearly totally unresponsive. RAM is ok SSD is ok MX Linux is ok

I've just noticed a "Tree Of Tabs" option. I right-clicked a dozen tabs, hit Bookmark This Tree. The webpages disappeared. Now I can't find them, and they're not listed anywhere in history or recently closed tabs.

I am using Firefox version 125.0.3(64-bit). I am not able to access my saved passwords. It is asking me to log in when I am already logged in to my Firefox account. When using Firefox in Troubleshoot Mode I can access my saved passwords. How do I solve this problem? Moreover I am unable to add a Primary Password to protect my saved passwords. I have never tried to add a primary password before this problem.

I have read the thread for this similar problems, tried all the suggestions but I'm Still experiencing videos not staying full-screen. Is there any other solution to it? This has started since yesterday but everything was fine before then.