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  • Archived

Firefox process runs after close for more than five minutes.

I'm seeing this on a lot of Windows Vista and 7 computers. I close Firefox (with the X in the top right) but the firefox.exe process continues to run for 5+ minutes and … (read more)

I'm seeing this on a lot of Windows Vista and 7 computers. I close Firefox (with the X in the top right) but the firefox.exe process continues to run for 5+ minutes and if I try to start it again, I get the "Firefox is already running" message. Sometimes if I wait long enough, I get a FF crash.

Is there an easy way to post the crash logs from various computers?

Firefox also seems to take a long time to open websites (Chrome and IE work fine).

All of these computers have been scanned for infections with: Malwarebytes, Sophos, NOD32, ADWcleaner and JRT.

Some of them already had FF 43 on them, some are new installs of 44.

What I've tried so far: 1)Uninstalled Firefox, removed all folders and Mozilla entries in HKCU and HKLM and reinstalled - no change. 2)Updated video drivers to latest versions - no change. 3)Checked permissions on Profile Folder - these were correct. 3)Ran an in-place upgrade or repair install - this seems to fix the problem.

I'm hoping there's an easier fix for this than an in-place upgrade. Any suggestions would be greatly appreciated.


Thanks for any help?

Asked by brundleflyguy 4 years ago

Last reply by iHelloKitty 4 years ago

  • Archived

how to make dropdown arrow always visible

In FF version 43 you took the drop down arrow (right next to the refresh arrow) and made it invisible. The only way to make it appear is to hover your mouse in the URL b… (read more)

In FF version 43 you took the drop down arrow (right next to the refresh arrow) and made it invisible. The only way to make it appear is to hover your mouse in the URL box and the only way to make it work it to hover over it directly.

Can we just have the arrow visible all the time. I don't like having to hunt for it.

Also if someone is using FF for the first time, they'll never even know the arrow is there.

Why is it hidden now (kind of stupid)?

Asked by georgect 4 years ago

Last reply by Vlammetje 4 years ago

  • Archived

Revert Search from 43.0.1 version

Release 43.0.1 turned my search bar into a little mess with a bunch of buttons instead of a dropdown. And I have to re-select my search engine every time. This happened … (read more)

Release 43.0.1 turned my search bar into a little mess with a bunch of buttons instead of a dropdown. And I have to re-select my search engine every time.

This happened before, and I reset it to the functional old version with a boolean in the about:config about "one-off search buttons".

That doesn't work anymore.

I'm not using the browser with this search function. What's the setting to revert it?

Asked by RevertSearch 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Where has about.config gone?

I just typed about.config into the address bar, and it said it couldn't be found. Where has it gone? I am visually impaired and can't use another browser such as IE or Ch… (read more)

I just typed about.config into the address bar, and it said it couldn't be found. Where has it gone?

I am visually impaired and can't use another browser such as IE or Chrome because the former is not secure, and the latter isn't accessible to people with low vision.

When setting up colours in Firefox I can't use the browser based preferences, because my colours wouldn't accessible until I've changed them. Catch 22 situation. I therefore have no choice but to go to the browser.preferences.inContent option in about.config, so that I can get the old 'pop-up style' preferences to make my colour changes. That old 'pop-up' preferences window uses my Windows colour scheme, so I can see that without a problem.

I therefore need about.config to allow me to use Firefox.

Asked by Logan9Fingers 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox freezes entire system on first "complicated" web site visited

First, I use the word "complicated" because I think it is the first web site I visit that requires Flash, but I have not been able to prove that. I know it is not all we… (read more)

First, I use the word "complicated" because I think it is the first web site I visit that requires Flash, but I have not been able to prove that. I know it is not all web sites or simple web sites. I didn't want to offer bias in the question by claiming it is Flash, but that is my instinct.

Anyway, I have been working on this for about a month or so, The behavior is as follows. After a Windows reboot, I start Firefox, and after visiting a few websites, it freezes my entire system; no mouse, not ctrl+alt+del, nothing. Completely locked up. After about a minute or two, it unlocks, and I can use Firefox fine until after the next system reboot. Once I know a website is "complicated", ie, causes this problem, it will _always_ cause it if it is the first visited of the complicated class. However, after the initial freeze, I can visit any website, "complicated" or not, including the original one, fine.

So, say site A and site B cause this problem, but site C does not. I can visit site C and ones like it all I want, as soon as I hit A or B the first time, it freezes as above, then I can hit A B or C in any order all day fine after it unfreezes. Once I reboot, I am back to the same situation. It is 100% reproducible in this way.

What I have done/ what I have --

1) I have no extensions and I use the default theme 2) I have tried turning off graphics acceleration as suggested in another article 3) I have upgraded FF and Flash; FF version does not seem to matter 4) I have disabled every single plugin I have. I do note that the length of the freeze is much shorter when all plugins are disabled

None of the above have fixed the problem.

This started happening after I did a Windows update on Apr 7, 2016. I do Windows updates manually, but it is beyond my pay grade to uninstall each Window's update to attempt to find a causal relationship. It may be coincidence,

As I said, I suspect the problem sites require Flash, but I can't prove that. However, it is still a problem when Flash is disabled, as I said.

I run Windows 7 SP1 Home Premium fully updated, Malwarebytes premium AV, and FF 43.0.1. Since I have verified it is independent of FF version since at least 35, I have not checked for updates.

TIA for any help.

Asked by malenkai 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

locked out of sync account

My sync account has locked me out. I really need to access the bookmarks for my job today. I would appreciate any assistance offered. Here is a screen shot of the error… (read more)

My sync account has locked me out. I really need to access the bookmarks for my job today. I would appreciate any assistance offered.

Here is a screen shot of the error message I am receiving.

Asked by onlinesyncsupport 4 years ago

Last reply by John99 4 years ago

  • Archived

How can I restore the old search engine?

Hello, How can I restore the old search engine? After the last update of the browser 43.0.1 change the configuration no longer works about:config page: browser.search… (read more)

Hello,

How can I restore the old search engine?

After the last update of the browser 43.0.1 change the configuration no longer works

   about:config page: browser.search.showOneOffButtons = false 

What can I do?

Best

Asked by Lev Hell 4 years ago

Last reply by Spooky_ 4 years ago

  • Archived

Bitdefender My Wallet Extension disabled with FF 43.0.1. Can not be enabled.

This happened when FF upgraded. The extension is gone, can not be enabled and there are no more extensions offered by FF. This means my auto-fill capability, with all of … (read more)

This happened when FF upgraded. The extension is gone, can not be enabled and there are no more extensions offered by FF. This means my auto-fill capability, with all of my passwords, no longer functions. Help !

Asked by karelin 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

I losy all my pusernames/passwords during a Firefox crash recently. Is there a anyway to get them back?

I've been experiencing problems with the newest update of Firefox since it came out. My toolbars don't right. It crashed on me several times, and now I've discovered that… (read more)

I've been experiencing problems with the newest update of Firefox since it came out. My toolbars don't right. It crashed on me several times, and now I've discovered that after the crash, it went back to default mode and wiped out all my usernames/passwords.

I tried a system restore on my Windows Ultimate 7, but that didn't do anything. And by toolbars, I mean the Yahoo! Toolbar for firefox.

I have version 43.0.4 as of today.

Asked by SBChampsAgain15 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Log in problem

When ever I turn on my pc and open my firefox browser I have to log in for any website that requires a password. This problem has only started a couple weeks ago. I do no… (read more)

When ever I turn on my pc and open my firefox browser I have to log in for any website that requires a password. This problem has only started a couple weeks ago. I do not have this problem when I use my chrome browser. Is there something in the settings of firefox that could cause me to log out whenever I shut down my pc. Thanks for your replies

Asked by t25 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Certain sites take forever to load, literally!! While everything is working perfectly in other borwsers.

Just like it says in the tin, this problem started to happen recently (tow months ago). I tried a fresh install, but that didn't solve the problem !! p.s sorry for my poo… (read more)

Just like it says in the tin, this problem started to happen recently (tow months ago). I tried a fresh install, but that didn't solve the problem !! p.s sorry for my poor English, it's not my native language !

Asked by yehhanyos 4 years ago

Last reply by John99 4 years ago

  • Archived

Help - Can't unblock mixed content 43.0.1

So I am on a unsecure computer just playing games, and don't care about security there is NO info on this computer I am on yahoo games, and several games try to load and … (read more)

So I am on a unsecure computer just playing games, and don't care about security there is NO info on this computer

I am on yahoo games, and several games try to load and quit half way, yet a few actually work. On the ones that don't work, I see a little grey lock beside the flash plug in with orange exclamation point. When I hover over it, I can "this website does not supply identity information". When I click on grey lock I get "Connection not Secure in red". Of course I don't care, so just want to route this so the game works. I see this article and others like it:

https://support.mozilla.org/en-US/kb/mixed-content-blocking-firefox

So I follow what it says, only when I click on the arrow on the right, the "disable protection for now" button is NOT there. WTF

I tried going to options, don't see anything there to render this. Tried changing some of the permissions, then reloading the page, shutting down Firefox etc. Nothing works, AND it says "you have not granted this site any special permissions", even though I have. HELP please

Asked by jayjonbeach 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Crashing and Plug In Container exe

Windows Xp 32 bit, Avast security. Ever since your last (2) updates my page will crash anywhere, e mail, Facebook, etc. Most importantly, I constantly have my entire page… (read more)

Windows Xp 32 bit, Avast security. Ever since your last (2) updates my page will crash anywhere, e mail, Facebook, etc. Most importantly, I constantly have my entire page disappear & the Error Plug In container .exe crashed. Before those (2) updates I NEVER had either problem. I have used Safe mode. Uninstalled, reinstalled Flash. reset Firefox, Uninstalled & reinstalled Firefox. Do you have any more suggestions? I would like to go back before those (2) updates. I don't remember what "Number" that was. Is that possible? This is driving me crazy!!!!!

Asked by elainemacko 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Tabs Randomly Close When I Click on a Nearby Tab. Why?

I have never experienced this problem before. Prior to Firefox 43.0.0 I was experiencing a problem with "tab behavior". When I clicked on "Duplicate Tab" on the Context M… (read more)

I have never experienced this problem before.

Prior to Firefox 43.0.0 I was experiencing a problem with "tab behavior". When I clicked on "Duplicate Tab" on the Context Menu, the duplicate tab would open in a new page in the same window. Eventually I updated Firefox to its current edition and updated ALL the plug-ins which Firefox indicated needed updating. Still experiencing the problem, I started disabling extensions which were not present prior to this tab issue. It seemed to stop. Briefly

However

This new problem started. Now when I click on an open tab, a random tab will close usually the adjacent tab but not always and this does not always happen. It must be a setting in one of my other extensions but which one and I like the ones I have.

Any help would be appreciated. Let me know what information you need and where to get it.

Thanks, SpecterFan110557

Initial Summary: Clicking on "Duplicate Tab" on the Context Menu would cause the duplicate to open in a new page now clicking on an open tab will randomly close a different tab.

Asked by SpecterFan110557 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I get redirected to centurylink page when I put a search word in the url bar

I get redirected to centurylink page instead of google search results when I put a search word in the url bar. I put in the word smiths. Some words will work by having go… (read more)

I get redirected to centurylink page instead of google search results when I put a search word in the url bar. I put in the word smiths. Some words will work by having google search for the word and gives me results. The following link is what comes up. I've tried all option on this site with no luck. I have Firefox 43.0.4 windows 10

Also, "disable this service" doesn't work. Nothing in the uninstall program list. I also tried to reinstall firefox.

http://webhelper.centurylink.com/index.php?origURL=http%3A//smiths/&r=&bc=

Also, how to I get rid of "do you mean to go to...,yes take me there no thanks"?

Asked by dociledragons 4 years ago

Last reply by cor-el 4 years ago

  • Archived

crash loop

Hi all. I have problem with pernament crash of FF. Can you help me with this? thank you. bp-dcf05d94-1609-4bd6-8838-670992151219 19. 12. 2015 22:20 bp-b01e5aeb-ed20-4ce… (read more)

Hi all. I have problem with pernament crash of FF. Can you help me with this? thank you.


bp-dcf05d94-1609-4bd6-8838-670992151219 19. 12. 2015 22:20 bp-b01e5aeb-ed20-4ce7-9cb3-02b812151219 19. 12. 2015 22:20 bp-ce3a1c7b-d0e0-4d01-a1cc-c9cc02151219 19. 12. 2015 22:20 bp-28f37509-5285-49e9-8d4d-2e7a72151219 19. 12. 2015 22:20 bp-ec6fc2fa-afaf-4220-9d78-dcf4c2151219 19. 12. 2015 22:18 bp-7a29b6d6-86c9-4bb4-842c-4fd7b2151219 19. 12. 2015 22:17

Asked by kodlz 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

why does mozilla creat a short cut with a file folder AND an icon and how do i stop it ?

when ever i creat ( or TRY to create) a desktop icon from a mozzila page it puts an icon AND a file folder on the desktop ... all i want is the icon but if i get rid … (read more)

when ever i creat ( or TRY to create) a desktop icon from a mozzila page it puts an icon AND a file folder on the desktop ... all i want is the icon but if i get rid of the file folder the icon disappears... this is really annoying and creates a lot of clutter.

Asked by stvsxm 4 years ago

Last reply by John99 4 years ago

  • Archived

Why does Firefox like to freeze on me?

I have been having an issue with Firefox freezing "sporadically" on my PC. In a nutshell, Firefox freezes typically once per boot-up cycle. By freeze, I mean that my whol… (read more)

I have been having an issue with Firefox freezing "sporadically" on my PC. In a nutshell, Firefox freezes typically once per boot-up cycle. By freeze, I mean that my whole PC locks up and is unusable, no clicking is allowed for any task, but my mouse is free to scroll around. Once the computer unfreezes, typically under 1 minute later, whatever action I had taken will pop up (including but not limited to ctrl-alt-del). This freezing only occurs on certain websites, and only after boot-up. The frequent problem I have isolated is yahoo mail, where the browser becomes stuck on "read s.yimg.com".

As far as I know, this only occurs shortly after boot up. If I magically avoid culprit sites, the PC eventually reaches a state where I have yet to witness a freeze. So say I get lucky on a few websites and edit a word doc for an hour, when I eventually load yahoo mail, it may NOT freeze.

I am currently running Firefox version 43.01. I had been using 36.04 until I updated to 43.0, and the problem started occurring on 36.04. I ran Firefox via safe mode, and also manually disabled all add-ons, but the problem persisted.

Also gave google chrome a shot, and I did not come across this same issue.

Anybody see this before? Curious for any insight you are able to provide, and a possible solution. While it may seem like a stupid question (do stupid questions actually exist?), could this be a virus? My gut tells me no, but I am no computer specialist.

Thanks!

Asked by johnnyjohnny2015 4 years ago

Last reply by FredMcD 4 years ago