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Firefox hangs immediately trying to visit any page. Safe Mode/Reset not fixing it.

Hello, No matter what page I visit, firefox will hang immediately. There are no crash ID's associated with it when I type "About:crashes". It will stay responding on th… (read more)

Hello,

No matter what page I visit, firefox will hang immediately. There are no crash ID's associated with it when I type "About:crashes". It will stay responding on the firefox start page, but even typing "Test" into the google search, will make the google results hang before it finishes loading. This happens no matter what site I've been to. Here are the things I've tried:

- Safe mode (still hangs) - Reset firefox (still hangs) - Uninstall and delete all traces of "mozilla". Reinstall (still hangs) - disabling Kaspersky (Still hangs) - Resorting to Firefox 31 instead of 34 (still hangs)

I have no idea what to do, and all of my searching turns up no results.

Please help! I would love to go back to using Firefox again.

Win8 64bit

Thanks,

Asked by onceuponaderek 5 years ago

Answered by jscher2000 5 years ago

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Unable to check Plugins since updating to 35.0

When I go to "Tools" then click on "Add-Ons" then click "Plug-Ins" and then click on "Check To see If Plug-Ins Are Up To Date" it goes to Mozilla Check Your Plug in Page … (read more)

When I go to "Tools" then click on "Add-Ons" then click "Plug-Ins" and then click on "Check To see If Plug-Ins Are Up To Date" it goes to Mozilla Check Your Plug in Page all it does is sit and spin at the "Checking with Mozilla on the status of your plugins." I am using Win7 Pro and just downloaded Firefox update to 35.0.

Asked by new_aged2perfection 5 years ago

Answered by new_aged2perfection 5 years ago

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Firefox freezes loading pages

Hello I have spent 3 days trouble shooting this and can't resolve it. Firefox won't load pages, just get a grey spinning circle forever. No other message. I close fire… (read more)

Hello

I have spent 3 days trouble shooting this and can't resolve it. Firefox won't load pages, just get a grey spinning circle forever. No other message. I close firefox and restart, it won't start as it is still running in background. Task manager will not close it. I have to reboot the PC. I have tried deleting profiles, which helps for a few minutes then it locks again. I tried re-installing firefox and again it works for a few minutes then nothing. I have completely deleted all 'appdata' and still no luck. New profile doesn't help. I checked all security settings, firewall, etc. and nothing helped. I tried safe mode and the problem still exists. I have used firefox for years and now may have to walk away. Any help is appreciated. Thanks.

Asked by kewltalon 5 years ago

Answered by kewltalon 5 years ago

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Pocket integration with firefox

I recently noticed a new pocket button in nightly, and I was wondering what this is. From bugzilla, it seems there is a project to integrate pocket with firefox, but I ha… (read more)

I recently noticed a new pocket button in nightly, and I was wondering what this is. From bugzilla, it seems there is a project to integrate pocket with firefox, but I have a few questions about it:

  • why is this being done/why is it replacing the (now unavailable) firefox reading list?
  • Is mozilla being compensated by pocket or anyone else for this?
  • Who stores the data: mozilla, pocket, or someone else?
  • is there an option to disable this?

Thanks!

Asked by user293 5 years ago

Last reply by cor-el 4 years ago

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Firefox slow after windows 10 installation: solution

I have has this problem for ages and have been cursing all and sundry. However I have found an article that has fixed it for me. It turns out that during the upgrade to W… (read more)

I have has this problem for ages and have been cursing all and sundry.

However I have found an article that has fixed it for me.

It turns out that during the upgrade to Windows 10 my Power settings were changed from balanced to stable. I reset the power saver settings back to Balanced (recommended) and now Firefox is back to it's original speed.

Videos play without buffereing now and no annoying waiting for script message

Yeahhhhhhhhhhh

Asked by LarryB2 4 years ago

Last reply by gopego 4 years ago

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Firefox 48.0 and Freezes

As has been the case with each new update, I recently updated to Firefox 48.0. Since then, I've noticed the longer I get into a session, the more it starts to freeze. I… (read more)

As has been the case with each new update, I recently updated to Firefox 48.0. Since then, I've noticed the longer I get into a session, the more it starts to freeze. It seems to be using quite a bit more memory than even just the immediate previous version of Firefox. When I have to exit the browser when this becomes unbearable, it usually crashes 30 or so seconds after exiting. I get a plug-in container error. This is now to the point, where it's not even worth it to use the browser.

Anyone else having this problem with the new update? I'm pretty sure I have the system specs to run this, all plug-ins are up to date, all graphic drivers are up-to-date, I've experimented with turning on and off hardware acceleration in the browser to no avail. What problem(s) was/were the update supposed to be fixing?

Asked by FireFoxFan1 3 years ago

Last reply by John99 3 years ago

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Netflix Issue

Hi, Since yesterday (August 19, 2016) Netflix stop working and I get a message at the top of the page saying "Firefox is installing components needed to play audio or vid… (read more)

Hi, Since yesterday (August 19, 2016) Netflix stop working and I get a message at the top of the page saying "Firefox is installing components needed to play audio or video, please try again later". I just called Netflix support and they say that recently they stop using Silverlight and moved to HTML5, they advised me to update Firefox to the latest version, I was running on 47.0.1 but now after installing the update I'm running on 48.0.1 but still get the same error message. I can watch Netflix with Internet Explorer but not with Firefox anymore! For years was working fine I am wondering what's going on, can you help?

Asked by Adrianva 3 years ago

Answered by AliceWyman 3 years ago

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dzgfuhhsoitdhgs;dolhbijo;sf

Had to post this to register for a username, I went round in circles half a dozen times but there is no link to do that anywhere. You have to find a topic that does not c… (read more)

Had to post this to register for a username, I went round in circles half a dozen times but there is no link to do that anywhere. You have to find a topic that does not come up with any help suggestions, hence the gobbledegook. What a ridiculously stupid way to try to stop people raising issues when Firefox does not work!

Asked by kevinherrmann 3 years ago

Last reply by James 3 years ago

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How do I disable recently closed tabs?

I do not want ANY history of where I have been to show. I cleared my history and checked that it not show anything. But I just noticed, that recently closed tabs show w… (read more)

I do not want ANY history of where I have been to show. I cleared my history and checked that it not show anything. But I just noticed, that recently closed tabs show where I have recently been. What is the point of clearing my history or having is disabled if recently closed tabs shows where I have been. This is crucial for someone who is having their account monitored by someone else. How do I delete recently closed tabs and is there anyway to disable that?

Asked by VictoriaVictorialand 3 years ago

Last reply by the-edmeister 3 years ago

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security

Every time I visit Ebay site, when using Firefox (at Ebay), I continue to randomly be prompted to download a file titled "firefox-patch.js" despite NEVER asking or clicki… (read more)

Every time I visit Ebay site, when using Firefox (at Ebay), I continue to randomly be prompted to download a file titled "firefox-patch.js" despite NEVER asking or clicking on anything to prompt this, simply loading Ebay at an random given time, and also a fake Firefox page (which looks very authentic) is automatically opening a new tab in my browser, circumventing my popup blocker and security software. I have confirmed with Mozilla/Firefox and reported the issue to Norton Small Business, as this continues to be a problem In reaching out to Mozilla support, I am informed that this and others are surely fake, and pose a threat to security - such as Trojans, worms and other malware which seems only to happen when at Ebay. I have confirmed, these threats (which have been confirmed as fake and security risks) with Mozilla and have had Symantec perform several scans and investigate that this has not actually successfully infiltrated my systems, however every time I visit ebay, these or similar attacks are occurring; and per Mozilla support they are receiving several reports every day regarding these attempted attacks.

The last two potential threats that nearly have circumvented my security (fortunately, I have been cautious after noticing that they were suspicious due to the URLS) are from the following:

Threat Source URL or Spoofed URL: https://kahdacitylinkexpress.org Incident URL: https://kahdacitylinkexpress.org/2571196760355/7b393ecf118dc15d4f6e925feea6ab53/13f5cda28c1df11a7536ab141ede954.htm

Threat Source URL or Spoofed URL: https://ohgeifrommymama.org Incident URL: https://ohgeifrommymama.org/4511196760355/128000dfb0f3957954e96e6a8152c861/a7cf6027104131b46f4795a97a9c3532.html

EBAY MUST ADDRESS THIS MATTER AS IT IS CAUSING ALARM AND OUR COMPANY NOW QUESTIONS WHETHER OR NOT EBAY IS A SAFE MARKETPLACE AS THUS FAR, THIS IS ONLY OCCURRING WHILE AT EBAY!

Please, we respectfully request that your security department attempt to stop these attacks, as it has been happening fairly regularly, despite the attacks appearing to being somewhat random. The only certainty we have experienced is: IT SEEMS IT IS ONLY OCCURRING WHILE ON EBAY! We have reported this issue to Mozilla, Norton/Symantec (NSB) and Ebay.

We kindly ask that this matter be investigated, and please note, we have reported this to Mozilla and to Symantec to help warn customers of a potentially serious risk.

Kind Regards, Rmzey Z Allen, Owner RZC, RZ-Xchange

Asked by rmzeyzein 3 years ago

Last reply by James 3 years ago

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Firefox crashes

Firefox and Thunderbird crashing, even in safe mode. I have refreshed and reinstalled. Removed all extensions. Same result. Crash ID: bp-d4b8f2e3-6bda-49a1-a3da-399be216… (read more)

Firefox and Thunderbird crashing, even in safe mode. I have refreshed and reinstalled. Removed all extensions. Same result. Crash ID: bp-d4b8f2e3-6bda-49a1-a3da-399be2161211

Asked by lsutiger 3 years ago

Last reply by lsutiger 3 years ago

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in person help

About "Be Nice" .. not so nice below, BUT I AM SIMPLY FED UP WITH FIREFOX SCREWUPS ... YES, SWITCHING TO GOOGLE CHROME, BUT I NEED THIS FIXED TO GET MY DATA BACK AND EXPO… (read more)

About "Be Nice" .. not so nice below, BUT I AM SIMPLY FED UP WITH FIREFOX SCREWUPS ... YES, SWITCHING TO GOOGLE CHROME, BUT I NEED THIS FIXED TO GET MY DATA BACK AND EXPORT :

Once again ... Firefox has destroyed my bookmarks, add-ons etc. when I "updated" Firefox ... Macbook Pro OS X

in the past, I have cumulatively taken hours to fix this -- on 4-5 occasions of the SAME PROBLEM (read: unfixed by Mozilla/Firefox)

a) why cant Firefox get their stuff together? .. WHY DOESN'T MOZILLA/FIREFOX FIX THIS !!!!


b) do they think my time is free? how can they, getting paid for their software development, expect me to lose money away from my business every time I "upgrade" ... so presumptious, so offensive, so oblivious to its "clients"

c) I don't know of any ... any ... any .... any software developer that requires a user to fix it's software -- again sometimes taking hours, including trying to find Help like this Mozillla user "support" input -- after an "upgrade" ... simply unbelieveable, simply UNACCEPTABLE ... TO YOU FIREFOX PEOPLE OR ITS REPS ... WILL YOU PLEASE FIX THIS ISSUE AND GET WITH THE 21ST CENTURY? ....

d) WHERE IS THE “SUPPORT"? .. where is the IN PERSON support that is going to fix my computer after screwing up my long input data gathering with their so-called "upgrade" ???? Two things are for sure: 1) it's gonna get fixed and 2) I'm certainly not going to spend any more of my own time and lose money from my business to fix Firefox's programming screwups. DON’T KNOW OF ANY … ANY … ANY … ANY company that does not have IN-PERSON SUPPORT … software and its functions are complex .. they need to be supported through interpersonal interaction … every other company in the world knows this … why not Mozilla???? I just don’t get it.

e) For past and present, even this "help" note, where do I invoice Mozilla for my time lost? ... where headquarters? .. accounts payable?/ I assume one of the non-Mozilla, non-person reps knows the answer to this ... surely they don't expect me to lose money by way of their "upgraded" product.

f) As one of you reps sugggested last time this happened : "well you chose Firefox, ... if u don't like problems, go use another browser" ... gee, that's good customer support ... our product sucks so use another -- geez.

g) Indeed I now intend to use another, but I will first be satisfied by Mozilla/Firefox's restoration of my computer, cumulative time lost and literal restoration of data exactly as was before the "update", and the payment by Mozilla for all my time in trying to remediate this and if any data lost, the historical time used to cumulate and enter such data.

If anyone out there in the GREAT MOZILLA/FIREFOX ABYSS knows anything about their products and their continuing failures, please respond to my questions above.

I expect someone at Mozilla or a rep thereof to, for once, BE ACCOUNTABLE FOR THEIR FAULTY PRODUCTS AND CUMULATIVE STRESS BURDEN AND MONEY LOST BY CUSTOMERS.

I AM LOSING MONEY AS I SPEAK, AS I DON'T HAVE ACCESS TO MY BOOKMARKS WHICH I NEED AT-THE-READY WHEN WORKING ... SO … SOMEBODY, SOMEWHERE, FIX THIS NOW!! _________ Again, not so nice, but perhaps a reader can understand my ongoing frustrations. NOTHING PERSONAL TO ANY INDIVIDUAL PERSON. I AM ADDRESSING ORGANIZATIONAL ISSUES.

GRATEFUL_DAD

[Profanity removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by Grateful_Dad 3 years ago

Last reply by guigs 3 years ago

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Crashing

Hello I'm frustrated with the frequency of crashes of Firefox. Here are the id numbers of my last 3 crash logs. Can someone please tell me what the cause is and what I … (read more)

Hello I'm frustrated with the frequency of crashes of Firefox.

Here are the id numbers of my last 3 crash logs. Can someone please tell me what the cause is and what I can do?

D35F33FD-8651-4E53-B384-CBEBF7296A64 bp-a85d6652-3452-4443-a83e-e28082161222 bp-91033bfe-801b-4650-83aa-044c42161220 37B3D459-C246-4C96-8ABE-ED6476CC6684

Asked by nycnftm1 3 years ago

Last reply by cor-el 3 years ago

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Firefox now "always on top" & interfering with using other programs

Closing as duplicate. Please continue with the original /questions/1159851 ~J99 I don't know how to fully explain exactly what's happening here, except to say that Fire… (read more)

Closing as duplicate. Please continue with the original /questions/1159851 ~J99

I don't know how to fully explain exactly what's happening here, except to say that Firefox is now always on top of everything, even when in a reduced-sized window, and has to be fully minimized to use another window.

None of the suggested answers or responses have worked, or are relevant to this issue from my point of view.

Am I going to have to start using another browser, or is there a legitimate setting that can be altered to stop this behavior that just suddenly started a few days ago?

Asked by Lancer525 3 years ago

Last reply by John99 3 years ago

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Why am I not getting support?

I don’t want to be rude or disrespectful towards you volunteers at Mozilla Support, but I wonder why I don’t get any support on two questions I posted here. The first one… (read more)

I don’t want to be rude or disrespectful towards you volunteers at Mozilla Support, but I wonder why I don’t get any support on two questions I posted here.

The first one was posted almost 1 month ago ( https://support.mozilla.org/en-US/questions/1157093 )… The second one 10 days ago ( https://support.mozilla.org/en-US/questions/1159272 actually a repost of the first one with a shorter and clearer explanation of the issue - I thought that might help, and there was also a banner on top of the page about an issue at the support forum)...

Essentially what I ask for is a confirmation of the issue and whether or not I could file it as a bug. Not really complicated, I thought.

Why are my questions ignored for such a long time?

Asked by Basicsman 3 years ago

Answered by Basicsman 3 years ago

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fuck off firefox "Private Browsing is bull shit"!!!!

I dont love the Navigation privée page web NOT for me :(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((( Lorsque vous naviguez dans une fenêtre… (read more)

I dont love the Navigation privée page web NOT for me :((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((

Lorsque vous naviguez dans une fenêtre privée, Firefox ne conservera pas :

   Les pages visitées
   Les cookies
   Les recherches
   Les fichiers temporaires

Firefox conservera :

   Les marque-pages
   Les téléchargements

La navigation privée ne vous rend pas anonyme sur Internet. Votre fournisseur d’accès à Internet ou votre employeur peuvent toujours connaître les pages que vous visitez. STOP STOP STOP YOU PAGE WEB IS SPAM FOR ME I LOSE MY TIME!!!!!!!!!!!!!!!!! :-(

Asked by lamig 3 years ago

Last reply by Moses 3 years ago

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U said u sent me a confirmation email and pw reset link, I got neither in inbox. So, I can't log into u r site/forum. Why???

Closing as duplicate. Please see and continue with /questions/1162633#answer-974342 Using firefox, my google pg and searches were in either german, czech, or dutch. Che… (read more)

Closing as duplicate. Please see and continue with /questions/1162633#answer-974342


Using firefox, my google pg and searches were in either german, czech, or dutch. Checked my avast vpn, had been reset to frankfurt, Germany. I'm in usa, and vpn was set to a city here, near me. It got reset shortly after I facebook friended an Israeli lady who lived in berlin. did someone hack my email, google, firefox, or vpn? How did this happpen?

Asked by nightman002 2 years ago

Last reply by Happy112 2 years ago

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I get error 400 you sent a message saying this is a captive portal I must log on to

There is a black band at the top of the window saying I must log into a network. I don't know what they are talking about you sent me to a link for a captive portal. I do… (read more)

There is a black band at the top of the window saying I must log into a network. I don't know what they are talking about you sent me to a link for a captive portal. I don't know what that is either . Can you be a little more basic? Thanks

Asked by kitzel 2 years ago

Last reply by cor-el 2 years ago

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When firefox says: a web page is slowing down your browser what do you want to do? >wait >stop it, does it let the page continue by default?

I created a javascript script that generates the mandlebrot set using P5.JS . It's worked fine for smaller versions, but now I want to try creating a large version to sav… (read more)

I created a javascript script that generates the mandlebrot set using P5.JS . It's worked fine for smaller versions, but now I want to try creating a large version to save as my desktop image, however Firefox keeps telling me: "a web page is slowing down your browser what do you want to do?" then giving me the choice between "wait" and "stop it". If I click wait, it will shortly ask me again. This is annoying for two reasons: I don't know if the script will continue if I don't click wait, and I want to just leave my computer for a few hours while it works stuff out, which I can't do if I constantly have to click wait and I don't need telling the browser is being slowed down, I know that will happen as a result of my script.

Is there anything I can do to get rid of this message for my specific page? Will Firefox continue to run my script if I don't click wait.

Asked by biltimi 2 years ago

Last reply by Rafael Lecuona 2 years ago