All Products Support Forum

Hello, All

I need major help, please.

I am getting the attached messages when trying to send an email. Thunderbird worked perfectly yesterday morning, but then would not send any emails. I get emails, but cannot send from my 2 accounts.

I am on the latest version of Thunderbird, Supernova 115.10.1

Also, I cannot find out where to change my password for the accounts, because at times I need to fill in a password. I can't find it.

Thanks in advance for any help.

Best, Leslie

For years, I have used print to pdf in Firefox to generate pdf files of long web pages. It always worked. But lately, I noticed that huge numbers of blank pages are inserted in the pdf file, seemingly at random. I looked at the HTML source, and could not see anything that obviously triggers the blank pages. For example, a web page that ought to print to about 35 pages generates a file of more than 600 pages, with most of them blank.

I can use Microsoft Edge as an alternative, but pdf files from that browser strip out all the color, and are nevertheless super huge, about ten times larger than the ones from Firefox. E.g. the file mentioned above, about 35 pages, would be about 1.3 MB from firefox, and 12 MB from Edge. So getting the file from Firefox would be nice.

Is there a reason why print to pdf is behaving in this strange way, and anything I can do about it?

I lost emails in my inbox and draft folders. Contacted carbonite to restore and they asked if emails in these folders were "physical" files that got deleted and if so what type of file the were ( such as MSF). Can some someone help please?

Thunderbird won't send an email because it thinks the email address I'm sending to has spam features. When I type the email address in the To bar it immediately puts an asterisk after the address. The email address is bzawacki@xxxxxxx.com. When I send the email it looks as though it sends then immediately an error message comes up that says the mail server responded with error code 43TH9mcn085202 and blocked the email because it has spam features. All I'm doing is sending an insurance estimate as an attachment to my car dealer. I've gone out to my ISP and added this address as a trusted sender but that didn't fix my issue.

I want to acess fundednext.com on my phone and laptop using firefox It says not secure I want to access it anyway.

Hello and thank you for your help, I am trying to find my old Mozilla Thunderbird, e-mail account my older computer does not work, anymore, I have not used my Thunderbird, e-mail account in over five years, because I am on a newer computer. And could not access my information on the older computer that does not work. I could really use all my information and EMAIL account for Thunderbird, because I have many years of information on all those emails, I can’t find my password, 0r email address for Thunderbird emails, because I have not used my Thunderbird account in over 5 years. My old computer does not work and Thunderbird Email is a great program. How could I get my old emails back? And working. If you could please give me more or less a time, and date, to wait for your response, so I can wait for someone to help me, and not lose that opportunity. It would be much appreciated, so I don’t miss contact with someone that can help me with this matter. I am in the East coast. And thank you for any concern in this matter please help.

I've been having trouble trying to copy text to the clipboard (in all programs, not just TB) and fiddling around yesterday while trying to copy a paragraph from a TB message to insert it into a Word document, I've unintentionally b* up TB's inbox display. Previously it showed message headers on the left and senders on the right, in bold if as yet unread, and all close set (no spaces between lines). Now however it shows them in table form, with sender and header on the left end of each cell and the date at the right end. What do I have to do to restore the original display mode?

I have started posting bugs of Firefox in Bugzilla for almost 6 months now(though the number of bugs is 3). I have noticed that the bugs really had no response for nearly then(almost 6 months), so is it the way bugs are handled?, like they take long time to address( just asking as I though the process to be relatively fast) or is it something that I might be doing wrong in reporting a bug. I searched online and have been looking at assigning the bug( what I understood). So, how to do it if there exists something like assigning and will it increase the movement on my bugs??

I have a Gmail account and Talktalk account, both on TB, and sometimes as a reminder to myself I send an email from Talktalk to Gmail. However these emails do not appear in my Gmail inbox but instead go to All Mail, Important and Unwanted folders. How do I stop this.

when opening Thunderbird it may show on the bottom left of the page that there are a number of messages to download. It will show how many messages are supposedly being downloaded yet no messages are actually downloaded?

Everything is gone? All my organized folders, everything. It prompts me to set up everything again. It then gives more prompts I don't understand. What should I do? This is a disaster

When I delete an email, it usually goes to the trash, so I can find it again. Now the emails are deleted permanently and disappear. How can I keep my emails in the trash? Sincerely Helle

I can open the Chase bank site, but cannot log into my account. I can log into my Chase account using Edge. This may have happened after the most recent update to Firefox. Any ideas how to fix this?

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.