All Products Support Forum

Hello Mozilla company. Sorry for this email but it's just a brief one. I'm thanking ghostery app extension for I believe it helps a lot tracking unidentified websites entering my account but I am not am expert to believe that I am safe now,with this query I would humbly ask for your help to assess and confirm if there is or nothing at all Any issues on my account. If you believe my message is not essential , please disregard this . Thanks and More power to Mozilla company

Whenever I use the picture in picture feature, it always opens up in a bigger tab instead of the floating PiP. I am unable to adjust the sizing whatsoever. Is there a way to get around that?

For a very long time I have been using Afterpay successfully through Firefox. Since the last update of Firefox a few days ago, Afterpay has been failing to complete transactions. This has occurred on 3 different sites. I contacted Afterpay and it appears everything is fine on their side. This morning, after another failure, I tried the same transaction through Chrome and it was successful. Paypal still works with Firefox without a problem but it seems there is a transaction glitch between Afterpay and this updated version of Firefox.

I'm having problems with the Cardbook add-on but it is up to date based on my version of TB. When I go into Preferences->Advanced-> Update 'Check for Updates' shows I'm up to date. However, when I check archived versions it looks like the last version that worked with a MAC release of less than 10.12 is 78.14.0.

I'm confused if I can upgrade to 78.14 and how I would do it?

Thanks for any advice

P.S. and yes, it's a very old Macbook from 2009.

TB won't set up on Yahoo mail. Spent about 3 hours on the phone with one and sometimes two Yahoo techs and giving them total access to my computer so they could set up TB but could not get it working. It was eventually suggested I contact you folks, so here I am. When sending an email, it just keeps running like it's sending but doesn't stop. Eventually displays the following:

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.mail.yahoo.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

The techs and I went around an endless loop of re-entering PW and checking authentication settings. Any suggestions?

Earlier I tried to open firefox to go on the net and Bing came up. I uninstalled Firefox and reinstalled and the same happened. Then I deleted the Firefox folder fron the hard drive and then reinstalled Firefox again. This time it opened correctly. I can only assume but don't know, the Bing thing came about through one on the windows 11 updates. How can I stop this from re-occuring or can I? I only ever use Firefox, its just the best, thank you.

PS: I did have Firefox as my default browser but Firefox still became Bing. Lis

For some reason now, every time I go to type a response to an e-mail, the program loads hundreds of lines of text below my earlier sent message. Need help as to how to fix this problem ?

I updated Thunderbird to version 115.11.0 (64-bit), in the old version that I had when I clicked on an email with threads in a closed state, I could see in the email display box the initial text of each email in the thread with the sender's information and more, in the new version I don't see anything, the display box remains blank. Is this a bug, or do I need to change it in the setting?

I've used Thunderbird for many years and occasionally a message I've sent takes ages being saved, then finally it isn't. This has become more frequent recently together with having to re-enter my email password. I use Ubuntu (22.04.4 LTS) so I don't use anti-virus software and I don't use other email clients (only Thunderbird 115.10.1 64 bit).

I sometimes briefly lose my internet connection, though seemingly not when the email malfunctions, so could my old BT hub be the source of the problems? In the absence of any other solution maybe it's time to get a Chromebook and see if that's any better with Thunderbird. Firefox also now freezes a couple of times a week (and not being an IT wizard I hate not knowing what incantations to type into the terminal when anything goes wrong.)

When I view emails with photos attached inline (both in preview pane and fully opened) i can't see the images as they are massive and go way off the screen. Is there a setting to provide some kind of sensible default so the images are sized within the email i am looking at, so i can view them without downloading and opening in a photo viewer? thanks

upgraded to Windows 11 , and thunderbird has not worked since then !

I am a Senior person who needs to speak with a real person.

PLEASE call me in Sydney Australia, or send me a local telephone number of someone who can help me !

Firefox's website appearance settings include a setting to force a light theme, force a dark theme, or to have sites automatically adapt to the theme of the browser. I feel that's not exactly what I want. I don't want the browser's theme to have anything to do with themes of the sites I'm viewing, nor to force light or dark. I think I'd rather just use the site's default, or if not that, set a theme on the site itself. Is there any way for Firefox to just not meddle in a site's theming at all?

I kinda just don't want any connection between the theme of my operating system, the theme of my browser, or either of those and the theme of websites, and none to force a theme on any of the others. I'm not sure why that seems so desirable nowadays, but I don't want it.

Once you add a new account, you have to race to open up the settings and turn off the "Download all mails" setting that is hardwired as the default. Even after having done that, I am left with GB of copies of mail messages that I don't want to store on my local system.

How do I get rid of those local copies? Compacting doesn't seem to do it - there's no "Compact now" button in any case. I don't know what "when it will save over N MB in total" means, exactly. Save compared to what? Now 50% off!

Likewise, if I have Message Synchronizing (Keep messages in all folders etc) turned off, but Disk Space - Synchronize all messages locally regardless of age is still selected, is it going to download copies anyway or no?

If it will download anyway, or if it already did download, if I change the Synchronizing setting to "only the last 30 days" will it remove the older local copies? When?

The only "recover disk space" option deletes both local copies and originals on the remote server.

There really should be a "purge local copies" action available in the client. It may be that it is OK to go out to the OS and remove certain files myself, but maybe it won't be in the future. Every note that is about "Simply open a Terminal window..." describes specific files that don't quite match what I see here in May of 2024 on a Mac. But the tool itself knows what can be removed safely.

I just lost several hundred tabs on Firefox mobile right after it updated itself. The most recent tabs show only ten of those tabs, which were all opened and closed today and aren't part of what I need to restore.

How do I get my tabs back? I've seen no 'restore previous session' option. My laptop only shows the few I have open now. What do I do to restore them?

Trying to recover from a hard drive crash. Had to buy a new desktop with Windows 11 Pro (looking to be a bad move). I downloaded/updated to Firefox 126.0 (maybe also looking to be a bad move).

Have my last "working" userChrome file (it took me weeks to perfect this to my needs).

I am looking for: C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

but there is no "AppData" folder. And there is no existing userChrome.css file, anywhere!

Is the functionality I am looking for a thing of the past?

Is Firefox not completely supported by Windows 11?

If so, what is the last version of Firefox that will still support userChrome.css?

Just a few days ago, one of my email accounts is unable to retrieve emails and it has the following error message:

Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.

I installed the latest updates but still having a problem on that one account. Other accounts I have on the same server has no problems retrieving the emails so it has nothing to do with "disk space". All settings in the accounts are identical except for the email address so it must have something to do with TBird itself. I know it's not the email server as I can log into those accounts using the browser on their website. Thanks!