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  • Archived

Firefox crashes

Since 61, Firefox is crashing multiple times per day. Mostly when I click links out of email, but not exclusively. Most disturbingly, I keep installing 61.0.2 and after… (read more)

Since 61, Firefox is crashing multiple times per day. Mostly when I click links out of email, but not exclusively. Most disturbingly, I keep installing 61.0.2 and after a crash the version is always 61.0.1. I have repeatedly deleted everything to do with Firefox and reinstalled 61.0.2 from scratch and still it reverts to 61.0.1 on crashing. System is up-to-date. Security is up-to-date. Crashlog files don't contain a long ID at all - just a single 8ish digit number. I've given up on Firefox for now and using Safari. I don't really have a question - I'm just telling you that (a) Firefox is effectively unusable for me and (b) something very weird is going with the reverting to a different version.

Automatically add button resulted in badness. See attached file.

Note that when I opened Firefox, it wanted to upgrade back to 61.0.2 and I let it.

Asked by mlhorner 1 year ago

Last reply by user633449 1 year ago

  • Archived

Bookmarks toolbar will not show despite doing the right things

I have selected the option to show the bookmark toolbar in the right click menu in blank space, and also in the customize window. I have used this many times on its own … (read more)

I have selected the option to show the bookmark toolbar in the right click menu in blank space, and also in the customize window. I have used this many times on its own and in combination with restarting and logging off. The bookmark toolbar will not display. The bookmark toolbar is available through the bookmark menu but I want to see it as a toolbar.

By the way the option to show/hide the menu bar works correctly.

I've disabled all plugins but no improvement.

Yesterday I accepted a Firefox update and it's now on 61.0.2 (64bit)

Today I did a malware scan and it found three PUPs but no improvement after removal.

Please help. Thanks

      • Edit

I have just noticed that the bokmark toolbar shows on a private browsing window but not the normal window.

Asked by Jay364 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Alt + D showing menu instead of fucusing search bar

Hello, Alt + D does not focus on the search bar, but displays the menu briefly and selects the File tab. I already cleaned up and restarted without addons. Both without … (read more)

Hello, Alt + D does not focus on the search bar, but displays the menu briefly and selects the File tab. I already cleaned up and restarted without addons. Both without success. How can this problem be solved?

Asked by AndiLeni 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Any way to complete a page's animations *before* reading it?

Many sites include migraine-inducing animations. It's hard to block these animations, but maybe it would be easier to run them to completion before reading the pages. Rig… (read more)

Many sites include migraine-inducing animations. It's hard to block these animations, but maybe it would be easier to run them to completion before reading the pages.

Right now, Firefox doesn't run the animations while the tabs are in the background, only when we move them to the foreground, and try to read them, and this means sites can punch users precisely when we are vulnerable to the migraine-inducing animations.

Ideally, I'd like some way to complete all time-based and scroll-position-based and exit-based animations, including sticky elements, first, so I can remove them and read the page at my leisure without getting hit by these animations. But completeling any category would help.

Asked by MarjaE 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Firefox is printing the NYT crossword too far left and cuts off the numbers and i'm having to use Chrome to do this.

details are in the question I just switched back to Firefox from using Chrome for many years. I used to have Mozilla and Firefox for a long time before that - am I to … (read more)

details are in the question

I just switched back to Firefox from using Chrome for many years. I used to have Mozilla and Firefox for a long time before that - am I to be sorry I switched back ??? I print the puzzle 3 times a week and having to "work around'" this is ridiculous. I use an iMac Sierra.

Asked by ttocseixe 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

No sound in Firefox only

Since Firefox Quantum 60, i have no sound in Firefox at all, also most videos don't play, except for WEBM & Ogg (But still no sound on either) I have reinstalled flas… (read more)

Since Firefox Quantum 60, i have no sound in Firefox at all, also most videos don't play, except for WEBM & Ogg (But still no sound on either)

I have reinstalled flash 5 times to no avail. I have followed every support page i could find, did not fix it. I have started firefox in safemode, still no cigar, i have reset firefox completely with a fresh profile, still not fixed.

Yes, volume sliders are checked and are on full volume, but there is no audio output shown at all from firefox. I have disabled tracking protection, hardware acceleration, and everything there is to mess with in the general settings, still no sound. I have also set the all sandbox.content.levels to 0 or 1 as a test, which unfortunately did not fix the issue either.

I'm using Windows 7 x64

Console errors: Youtube: No decoders for some of the requested formats: video/webm; codecs="vp09.02.51.10.01.09.16.09", video/mp4; codecs="avc1.42001E mp4a.40.2", video/mp4; codecs="avc1.4d4015", video/mp4; codecs="avc1.4d401e", video/mp4; codecs="avc1.4d401f", video/mp4; codecs="avc1.4d401f", video/mp4; codecs="avc1.640028", audio/mp4; codecs="mp4a.40.2", video/mp4; codecs="avc1.4d400c"

Soundcloud: No decoders for some of the requested formats: audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus", audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus", audio/mpeg, audio/mpeg, audio/mp4; codecs="mp3", audio/ogg; codecs="opus"

Asked by Hadong 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

problem with add-on

Hello!! i'm bad know english well use translate. When buying on ebay, there was a problem. More precisely, the site points to an outdated version of the browser, although… (read more)

Hello!! i'm bad know english well use translate. When buying on ebay, there was a problem. More precisely, the site points to an outdated version of the browser, although I have 61.0.2 (64-bit version). After resetting the settings and clearing the browser when you try again, everything works out. No additions have been installed. Restarting with disabled add-ons does not help. Tell me, what is the problem and how to solve it? If necessary, I can provide a log, just tell me how.

Asked by tony_burger76 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Tried everything but still slow, now what?

I am fed up with a slow computer, I don't know if it's windows 10, broadband or firefox but I get so much buffering and delay it is very frustrating. There is sometimes a… (read more)

I am fed up with a slow computer, I don't know if it's windows 10, broadband or firefox but I get so much buffering and delay it is very frustrating. There is sometimes a pop up bar saying an extension is causing issues but it is quickly gone yet the slowness continues. I've tried closing, deleting,reinstalling etc nothing makes any difference. I've also tried Linux and it was the same, everyone blames somebody else. What can I try now?

Asked by whobiggs 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

Firefox can no longer open PDF files

All of a sudden Firefox can no longer open PDF files. Instead it tries to repeatedly to re-download them. Even when trying opening a PDF file, from my local explorer, in… (read more)

All of a sudden Firefox can no longer open PDF files. Instead it tries to repeatedly to re-download them. Even when trying opening a PDF file, from my local explorer, into firefox it just tries to re-download the file.

My issue doesn't seem to have anything to do with Firefox Handler options. (It's currently set to "always ask" for PDF files, because if I set it to "preview in Firefox" or "Use Firefox" I just get an infinite loop of tabs trying to re-download the pdf). I've tried deleting the handler.json file, which also did not fix my issue.

Firefox just doesn't seem to be able to view PDF files anymore :/.

I'll try re-installing and report back if that resolves the issue.

Asked by Zander46 1 year ago

Last reply by 37MAC73 1 year ago

  • Archived

Firefox won't play Twitter videos

Firefox won't play any Twitter videos, either embedded, or directly on twitter.com. Chrome plays the videos fine on this computer. https://www.youtube.com/html5 shows ch… (read more)

Firefox won't play any Twitter videos, either embedded, or directly on twitter.com. Chrome plays the videos fine on this computer.

https://www.youtube.com/html5 shows check marks next to each video format, so I think I'm OK here. When I click on the video, nothing happens, and nothing shows up in the developer console. Turning off security.csp.enable in about:config made no difference. It still fails in Firefox safe mode. No videos work, but here are a couple concrete examples: https://twitter.com/Dodgers/status/1036403166839853056 or https://twitter.com/SkyNews/status/882509461532717056

I'm stumped... where do I go from here? Besides using Chrome, I mean.

Asked by haydentech 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Rearrange Bookmarks in Firefox for Android

I do not add Bookmarks in the Order that I wish to use them. Once I have bookmarked a page, I would like to be able to rearrange them. I do not understand why it is so … (read more)

I do not add Bookmarks in the Order that I wish to use them. Once I have bookmarked a page, I would like to be able to rearrange them. I do not understand why it is so hard to rearrange bookmarks in Firefox Android. I want to rearrange them myself, but the hoops I have to go thru are ridiculous. I have Dolphin and Chrome for android and all I have to do is pick Manage Bookmarks, press on the BookMark I want to move, and whalaaaa! I can move it. Firefox is my browser of choice, but this is driving me to Dolphin. If someone has a solution to this, I would appreciate knowing about it. I do not want to sync from my desktop, because I do not want all of the bookmarks that are on the desktop on my Android. Thanks!

Asked by kathyjoe5 1 year ago

Last reply by Seburo 1 year ago

  • Archived

Firefox taking too much time while loading a page

After the last update Firefox started to lag a lot upon opening pages, and sometimes it doesn't open them at all. I've tried opening in safe mode and refreshing Firefox b… (read more)

After the last update Firefox started to lag a lot upon opening pages, and sometimes it doesn't open them at all. I've tried opening in safe mode and refreshing Firefox but none worked.

Asked by Achmedv1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Sometimes Firefox doesn't connect to website

Hi there, I've been encountering a problem on Firefox. Sometimes Firefox doesn't connect to website just shows that it's loading but doesn't connect to it. At first I th… (read more)

Hi there,

I've been encountering a problem on Firefox. Sometimes Firefox doesn't connect to website just shows that it's loading but doesn't connect to it. At first I thought maybe it is a bug but it has been many months. I tried disabling Add-ons one by one to see if there is a plugin which is causing this problem but found nothing.

I'm sharing my data please check it and tell me what might be causing this? I changed a few fields (about:config) few months back for privacy so maybe something there caused it.

Also I'd like to remind you that it doesn't happen every time. I can open twitter now maybe I won't be able to open after one hour. And after restarting Firefox or retrying in new tab opens it.

Thanks Yogesh

Asked by yogesh.dahiya 1 year ago

Last reply by Elina_williams 1 year ago

  • Archived

Only 1 tab but Task Manager show 5 Firefox processes

Hi there, I only open 1 Firefox tab, which is this Firefox Community Support, but there are 6 processes under Firefox using about 370-400 MB of Ram in total. I did remove… (read more)

Hi there, I only open 1 Firefox tab, which is this Firefox Community Support, but there are 6 processes under Firefox using about 370-400 MB of Ram in total. I did removed my only 2 adds-on: AVAST Internet Security and AVAST Price Check and restarted the browser. I tried that because the scrolling is lagging (with smooth scrolling on/off). I just clean installed Windows and Firefox few days ago. My system is Alienware 15 R3 with 32GB of Ram and graphic card GTX 1070. I would like to know why Firefox start slowing down lately. Even typing email is stuttering/delay.

Asked by BnL_Nexus 1 year ago

Last reply by philipp 1 year ago

  • Archived

Firefox high use of CPU even when not open

I turn on my computer and hear my PC sweating a little. Check Task Manager and there's Firefox using 28.8% of my CPU and I hadn't even opened it or used it. Even now as I… (read more)

I turn on my computer and hear my PC sweating a little. Check Task Manager and there's Firefox using 28.8% of my CPU and I hadn't even opened it or used it. Even now as I type still uses high CPU.

Asked by Daithy 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

addon sync vetoed

I have a newly setup computer and I logged into my firefox account and verified it. The sync started and I have bookmarks and passwords, however none of my addons have tr… (read more)

I have a newly setup computer and I logged into my firefox account and verified it. The sync started and I have bookmarks and passwords, however none of my addons have transferred, having a quick look through the log, it says the transfer was vetoed?

1535196919532	Sync.LogManager	DEBUG	Flushing file log
1535196919640	Sync.LogManager	DEBUG	Log cleanup threshold time: 1534332919640
1535196919703	Sync.LogManager	DEBUG	Done deleting files.
1535197206658	FirefoxAccounts	DEBUG	FxAccountsWebChannel message received: fxaccounts:fxa_status
1535197206658	FirefoxAccounts	DEBUG	fxa_status received
1535197206659	FirefoxAccounts	DEBUG	service: sync
1535197206659	FirefoxAccounts	DEBUG	is private browsing: false
1535197210025	FirefoxAccounts	DEBUG	FxAccountsWebChannel message received: fxaccounts:loaded
1535197210025	FirefoxAccounts	WARN	Unrecognized FxAccountsWebChannel command: fxaccounts:loaded
1535197250657	Sync.Service	DEBUG	User-Agent: Firefox/61.0.2 (Windows NT 6.1) FxSync/1.63.0.20180807170231.desktop
1535197250657	Sync.aService	INFO	Starting sync at 2018-08-25 12:40:50 in browser session 6tvasCr884ze
1535197250658	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1535197250662	Sync.Status	INFO	Resetting Status.
1535197250662	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1535197251282	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/collections
1535197251283	Sync.Service	DEBUG	Fetching server configuration: https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/configuration
1535197251478	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/info/configuration
1535197251479	Sync.Service	DEBUG	Fetching global metadata record
1535197251479	Sync.Service	DEBUG	Clearing cached meta record. metaModified is 1534684595.4, setting to 1535196920.18
1535197251666	Sync.Resource	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/meta/global
1535197251667	Sync.Service	DEBUG	Weave Version: 1.63.0 Local Storage: 5 Remote Storage: 5
1535197251667	Sync.Service	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1535197251667	Sync.Service	INFO	Testing info/collections: {"passwords":1535196242.02,"tabs":1535196919.17,"clients":1535196552.94,"crypto":1534684596.05,"forms":1535196422.52,"meta":1535196920.18,"bookmarks":1535196392.11,"history":1535196919.83}
1535197251667	Sync.CollectionKeyManager	INFO	Testing for updateNeeded. Last modified: 1534684596.05
1535197251667	Sync.Synchronizer	DEBUG	Refreshing client list.
1535197251668	Sync.Engine.Clients	INFO	0 outgoing items pre-reconciliation
1535197251668	Sync.Engine.Clients	DEBUG	Resetting clients last sync time
1535197251860	Sync.Collection	DEBUG	GET success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/clients?full=1&limit=1000
1535197251869	Sync.Engine.Clients	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 3 reconciled.
1535197251870	FirefoxAccounts	TRACE	FxAccountsPush registerPushEndpoint
1535197251876	FirefoxAccounts	DEBUG	FxAccountsPush got subscription
1535197251877	FirefoxAccounts	DEBUG	registering new device details
1535197251878	Services.Common.RESTRequest	TRACE	local time, offset: 1535197251878, -173
1535197251878	Services.Common.RESTRequest	TRACE	hawk auth header: Hawk id="94c726dfa044012be73ea6fc41b8eaa2c6ec675956c0fbd623346d3fd194a7a3", ts="1535197251", nonce="W5fVJG0S86Q=", hash="mB0LTT5Gq6rsNBm7kpur67rgWMZTyt9eZDqgxRI2moU=", mac="D25AGPx9S7+9Asp6x2ViZC2S40+5bFVgq0GLXq8wlEo="
1535197251879	Services.Common.RESTRequest	DEBUG	POST request to https://api.accounts.firefox.com/v1/account/device
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header authorization: ***** (suppressed)
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header content-type: application/json
1535197251879	Services.Common.RESTRequest	TRACE	HTTP Header accept-language: en-US, en
1535197251879	Services.Common.RESTRequest	DEBUG	POST Length: 412
1535197251879	Services.Common.RESTRequest	TRACE	POST Body: {"name":"Windows’s Firefox on Win","type":"desktop","pushCallback":"https://updates.push.services.mozilla.com:443/wpush/v1/gAAAAABbgTw7MfHKEHd7Amh2jckUNYjroPWFI42B5uy-NbyJ3xNXu3i4stvX1CMZHEjXS6Kq-34wnVe6afQ6VqoQAk8Bd2lUZlKSkxKiVp3tVGpnW541IOYcIRCJmZybdNkFL0AAJyEt","pushPublicKey":"BL6JVQ-ou3AUchMX1wI63dzI8FFApdaqRmDGZcfTrrxVwiNaEe74kGpSpIbDxMiB7Kss3ppaKJhMQ0ZqzUGhvP4","pushAuthKey":"tOMNSYkdAHAMvAAAqLf3Rg"}
1535197252066	Services.Common.RESTRequest	TRACE	onStartRequest: POST https://api.accounts.firefox.com/v1/account/device
1535197252067	Services.Common.RESTRequest	TRACE	Channel for POST https://api.accounts.firefox.com/v1/account/device returned status code 0
1535197252067	Services.Common.RESTRequest	DEBUG	POST https://api.accounts.firefox.com/v1/account/device 400
1535197252067	Services.Common.RESTRequest	TRACE	POST body: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252068	Hawk	DEBUG	(Response) /account/device: code: 400 - Status text: Bad Request
1535197252068	Services.Common.RESTResponse	TRACE	Processing response headers.
1535197252069	Hawk	DEBUG	Clock offset vs https://api.accounts.firefox.com/v1: -69
1535197252069	FirefoxAccounts	ERROR	error POSTing /account/device: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252069	FirefoxAccounts	ERROR	device registration failed: {"code":400,"errno":108,"error":"Bad Request","message":"Missing parameter in request body: id","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format","param":"id"}
1535197252071	FirefoxAccounts	DEBUG	_updateAccountData with items: ["device"]
1535197252071	FirefoxAccounts	DEBUG	writing plain storage: ["email","sessionToken","uid","verified","oauthTokens","profileCache"]
1535197252071	FirefoxAccounts	TRACE	starting write of json user data: ["email","sessionToken","uid","verified","oauthTokens","profileCache"]
1535197252104	FirefoxAccounts	TRACE	finished write of json user data - took: 32
1535197252104	FirefoxAccounts	DEBUG	writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"]
1535197252105	FirefoxAccounts	TRACE	starting write of user data to the login manager
1535197252127	FirefoxAccounts	TRACE	finished write of user data to the login manager
1535197252132	Sync.EngineManager	DEBUG	Could not get engine: clients
1535197252132	Sync.EngineManager	DEBUG	Engines are: ["addons","forms","history","passwords","prefs","tabs","extension-storage","bookmarks"]
1535197252132	Sync.Synchronizer	INFO	Updating enabled engines: 3 clients.
1535197252133	Sync.EngineManager	DEBUG	Could not get engine: recentHistory
1535197252133	Sync.EngineManager	DEBUG	Engines are: ["addons","forms","history","passwords","prefs","tabs","extension-storage","bookmarks"]
1535197252134	Sync.Synchronizer	INFO	Syncing all enabled engines.
1535197252136	Sync.Engine.Passwords	INFO	0 outgoing items pre-reconciliation
1535197252138	Sync.Engine.Passwords	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252140	Sync.Engine.Tabs	INFO	1 outgoing items pre-reconciliation
1535197252142	Sync.Engine.Tabs	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252150	Sync.Engine.Tabs	INFO	Posting 1 records of 2257 bytes with batch=true
1535197252151	Sync.Collection	DEBUG	POST Length: 2257
1535197252345	Sync.Collection	DEBUG	POST success 200 https://sync-597-us-west-2.sync.services.mozilla.com/1.5/107770061/storage/tabs?batch=true&commit=true
1535197252353	Sync.Engine.Bookmarks	DEBUG	Checking if server sync ID iPTfZedR523F matches existing
1535197252368	Sync.Engine.Bookmarks	INFO	0 outgoing items pre-reconciliation
1535197252372	Sync.Engine.Bookmarks	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1535197252399	Sync.Engine.Bookmarks.BookmarkSyncUtils	DEBUG	pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0}
1535197252402	Sync.Engine.Addons	DEBUG	Refreshing reconciler state
1535197252402	Sync.AddonsReconciler	INFO	Refreshing global state from AddonManager.
1535197252407	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Activity Stream (version=2018.06.29.1026-fa231556, id=activity-stream@mozilla.org)

Asked by JohnTucker 1 year ago

Last reply by cor-el 1 year ago

  • Archived

why is my logon screen not formatted on Firefox but it on Chrome?

I play games on a site called Pogo. Anyone can access it, and its free. BUT, just lately they have update the login page and I can no longer sign in. It works fine on my … (read more)

I play games on a site called Pogo. Anyone can access it, and its free. BUT, just lately they have update the login page and I can no longer sign in. It works fine on my wife's windows laptop, but gives an unformatted display on my Mac. use https://www.pogo.com/?sl=2 then try to use the register or the sign in link in the top right of the screen and voila.... The 2 screen views are below. They are following the same path, just different browsers. I would appreciate it if someone can help with why this happens, and what settings I can change to fix the problem.

Asked by stevekitts 1 year ago

Last reply by McCoy 1 year ago

  • Archived

How can I stop Firefox from autocompleting results in search boxes. This was asked before but solution no longer working.

I don't want a list of suggestions when I search in Google search box. The solution was to use this Google Address. This worked for me for years up until a few days ago… (read more)

I don't want a list of suggestions when I search in Google search box. The solution was to use this Google Address. This worked for me for years up until a few days ago. Both Internet Explorer and Edge when using this address do not display suggestions. Firefox does all of a sudden.

https://www.google.com/webhp?complete=0

about:config setting for browser.search.suggest.enabled = false

What happened?

Asked by eastwezt 1 year ago

Last reply by jscher2000 1 year ago