Reinstalling TB on new PC with Windows 11

I'm trying to migrate Thunderbird from my old PC/Windows 10 to my brand-new PC/Windows 10, following the step-by-step instructions on https://support.mozilla.org/en-US/k… (read more)

I'm trying to migrate Thunderbird from my old PC/Windows 10 to my brand-new PC/Windows 10, following the step-by-step instructions on https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer. I followed those instructions to the letter (multiple times) but can't get it to work. Are there more recent (and perhaps more complete) instructions to be found elsewhere? Does anyone else have the same?

I have made a copy of my old TB profile folder on a backup stick (it is titled 'Thunderbird', and inside that folder is a folder titled 'Profiles' that contains a number of folders including the most recent profile that I am still using with my old PC. The difficulty is getting this backed up profile info installed on my new 'destination' computer.

Any suggestions would be greatly appreciated.

Asked by fdw2 3 weeks ago

Last reply by david 3 weeks ago

problem with connecting with Kaiser Permanente only, then loss of most all of my tabs

A few weeks ago I began, while trying to connect to Kaiser from an email message, to get a response that said it was unable to connect because "server not able to redirec… (read more)

A few weeks ago I began, while trying to connect to Kaiser from an email message, to get a response that said it was unable to connect because "server not able to redirect." I wasn't getting any error messages from any other sites or attempts to connect with any other sites.

I contacted Kaiser and got some tech office in California (I'm in Hawaii). I did all that they suggested, i.e. "cleaning up" my computer, and I even paid and installed a program called "CClean", and used "Ninite." After making all the "clean ups" the error message was still happening, and later it even mentioned Firefox in the message.

At that point I had no idea what to do and went to "help" on the application menu. Did the "troubleshooting" a couple times, and then saw a "refresh" button, that I thought was probably, and looked innocuous; this led to a bunch of other things that I certainly didn't want to mistakenly perform anything untoward.

After all this I was finally able to link properly with Kaiser, BUT ALL OF MY TABS WERE GONE!

This seems to be a real problem on Firefox, since I've NEVER seen anything that is easy to select to "resolve", "reinstate", or "RECOVER" tabs. I've seen many of the same questions about TAB recovery before.

I've been with Firefox for probably a couple of decades now, and this seems to be a major issue without any "easy" solution. Or, am I just missing something completely?!

Asked by lchoquette 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks ba… (read more)

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

Asked by tuscolatexan 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

thunderbird freezes computer

how can i stop thunderbird from interacting with windows defender anti virus scan? when ever i download or delete emails i get a few seconds of "not responding " and the … (read more)

how can i stop thunderbird from interacting with windows defender anti virus scan? when ever i download or delete emails i get a few seconds of "not responding " and the whole computer is non responsive. i used to be able to turn off real time scan in security and it would work for a day and then windows would enable it again. now since the last upgrade windows isnt allowing me that option any more. solutions?

Asked by vhehn1 3 weeks ago

Last reply by Matt 3 weeks ago

Setting up existing account on Yahoo Mail Servers

Cox Communications recently discontinued its e-mail services but provided a simple, direct transfer path to Yahoo Mail. The transfer retained the '@cox.net' referent in … (read more)

Cox Communications recently discontinued its e-mail services but provided a simple, direct transfer path to Yahoo Mail. The transfer retained the '@cox.net' referent in the e-mail address -- e.g., 'myusername@cox.net' -- to make the transition to Yahoo Mail seamless for all correspondence. The new Yahoo Mail username also now includes the '@cox.net' referent -- e.g., the former 'myusername' under Cox is now 'myusername@cox.net' under Yahoo. The transfer was successful, and e-mail send & receive functions for all of my old Cox accounts now work on the Yahoo Mail servers -- but ONLY in Yahoo's webmail.

in order to get Thunderbird to recognize my existing accounts under the new Yahoo regime, I went to 'Set Up Another Account > Email' and entered the required information, as illustrated in the attached screenshots. (See attachments 01 & 02.) The Set Up procedure initially found the old Cox server settings, apparently from Mozilla's archived data for the account. I Then performed a manual configuration, and, as indicated in the attached screenshots, the Set Up procedure also successfully found the new Yahoo Mail servers. Success, right?

Wrong! When I restarted Thunderbird, the new Yahoo Mail server settings were in place, but the username had not been updated -- it lacked the '@cox.net' suffix. After manually amending the username and again restarting, the new server settings and amended username were in place, but connection to the Yahoo servers failed repeatedly. (See attachment 03.) A second round of the 'Set Up Another Account > Email' procedure revealed that the archival Mozilla data had not been updated -- it still pointed to the old cox.net settings -- and a second manual configuration led to the same results as the first: Thunderbird failed to connect to my account on the Yahoo Mail servers.

I then looked for a way to completely remove the existing account from Thunderbird, and then to create a new account from scratch for the existing account on Yahoo Mail. I consulted Thunderbird online support advice [ref. 'Close My Account - https://support.mozilla.org/en-US/questions/1395523 ]:

"If you created a mail account in Thunderbird for a particular email address to download emails from server then you can easily remove it ( Menu icon > Account Settings -- Select name of account in Left Pane -- Click on 'Account Actions' -- Select :'Remove Account'. -- Restart Thunderbird. ),"

However, I could find no 'Remove Account' selection anywhere in the version of Thunderbird that I am using (ver. 115.9.0 - 64-bit)!

Please explain what I must do:

   1. to make an existing Thunderbird account originally set up for an old '@cox.net' address hosted on Cox servers now connect to a new '@cox.net' address hosted on Yahoo Mail servers; 

or, alternatively,

   2. to remove all traces of an existing Thunderbird account originally set up for an old '@cox.net' address once hosted on Cox servers, and then to set up a new Thunderbird account for the same '@cox.net' address now hosted on Yahoo Mail servers.

___________________

Asked by NotFromHere 3 weeks ago

Last reply by Matt 3 weeks ago

Receiving emails

When receiving emails they appear as normal but in the background is another email of a couple of pages which has sender and receiver details at the top then lines of let… (read more)

When receiving emails they appear as normal but in the background is another email of a couple of pages which has sender and receiver details at the top then lines of letters making no sense for the rest of the message.

Asked by keithallison 3 weeks ago

Last reply by Matt 3 weeks ago

unwanted https: has started to appear in text of TB emails

TB v115.9.0 unwanted https: links have started to appear in most relevant text of TB emails that I receive (underlined and in blue) Home <https://xxxxxxxchen.co.uk/&… (read more)

TB v115.9.0 unwanted https: links have started to appear in most relevant text of TB emails that I receive (underlined and in blue)

Home <https://xxxxxxxchen.co.uk/> -- a quick and easy meal <https://xxxxxhen.co.uk/air-recipes/>? these two links were not included in the original messages. any advise please?

Asked by Slinger1937 Pete. 3 weeks ago

Last reply by Matt 3 weeks ago

Mismatched message pane backgrounds - how to fix?

I was able to change some of my message pane background by adding the following to the userContent.css file: /* Thunderbird userContent.css */ @-moz-document url-prefix… (read more)

I was able to change some of my message pane background by adding the following to the userContent.css file:

/* Thunderbird userContent.css */

@-moz-document url-prefix("imap:"),url-prefix("mailbox:"),url-prefix("news:") {

 body {
   background-color: #404552 !important;
 }

} @-moz-document url-prefix("about:blank?compose") {

 body {
   background-color: #404552 !important;
 }

}

I also tried adding the following to my userChrome.css file: /* Message pane */

  1. msgHeaderView {
 background-color: #404552 !important;

}

  1. messagePane {
 background-color: #404552 !important;

}

Why do I still get these two dark gray areas (see attached)? What css do I need to add to get them to be the lighter grey?

Asked by guttermonk 3 weeks ago

Last reply by Matt 3 weeks ago

Can't send emails after update

Using windows 10, windows firewall, windows antivirus, Thunderbird 115.9.0 (32-bit) Can't send from Optimum accounts. Error message "Sending of the message failed. An … (read more)

Using windows 10, windows firewall, windows antivirus, Thunderbird 115.9.0 (32-bit)

Can't send from Optimum accounts.

Error message "Sending of the message failed. An error occurred while sending mail. The mail server responded: Spam detected by content scanner. Message rejected (ID 661FD756017B2BC6). Please check the message and try again."

Check outgoing server setting, tried changing authentication method, but got the same error.

Asked by adstern 3 weeks ago

Last reply by Matt 3 weeks ago

disappearing emails and drafts

Hi, in the past couple of weeks as I am moving selected emails from my Inbox to their Folders, the remaining emails in the Inbox have disappeared (twice)Most recently thi… (read more)

Hi, in the past couple of weeks as I am moving selected emails from my Inbox to their Folders, the remaining emails in the Inbox have disappeared (twice)Most recently this Monday. I was able to have Yahoo recall /restore many of them Wednesday. Then Today Friday April 26; I selected an email in the Drafts Folder to Edit, by selecting the Edit button and it disappeared.

This all seems ODD. I have not changed any settings or done anything different. I have lots of storage on the Hard Drive. Would you kindly assist yours dennis

Asked by guan.leutsi 3 weeks ago

Last reply by Matt 3 weeks ago

Can't have separate SMTP setup?

This can't be this difficult. I need to setup a separate IMAP and SMTP server for accounts. I use SendGrid, so I need my IMAP to my server and SMTP using SendGrid's SMTP.… (read more)

This can't be this difficult. I need to setup a separate IMAP and SMTP server for accounts. I use SendGrid, so I need my IMAP to my server and SMTP using SendGrid's SMTP. However, it seems Thunderbird can't do this and only stores one password per account?

I hope there is a solution to this. With e-mail spam filters and such, if this isn't possible then I need to find another email solution. I've used Thunderbird for years and love it, but this might be what pushes me to something else, because I don't have a choice anymore.

Thanks for any help on this issue.

Asked by Scott McCoy 3 weeks ago

Last reply by Matt 3 weeks ago

Sending email using a list

I have created two lists of email addresses to which I want to sent the same email. However I can't get the list into the address bar either To. CC or BCC. As there are… (read more)

I have created two lists of email addresses to which I want to sent the same email. However I can't get the list into the address bar either To. CC or BCC. As there are some 20 addresses typing each address in the list, I had hoped that I would not have to type all of these again each time I send out an email. Any help would be most welcome.

Asked by Harvey Lovewell 3 weeks ago

Last reply by Matt 3 weeks ago

Reminder sound file doesn't work

I want to change the reminder sound. I already downloaded a MP3 file and I selected it on "Reminders", "Use the following sound file". I can see the window that pops up, … (read more)

I want to change the reminder sound. I already downloaded a MP3 file and I selected it on "Reminders", "Use the following sound file". I can see the window that pops up, but no sound is played. Also when I click on Play, it doesn't work. I know the sound file is fine, thus I can play it on my laptop. What should I do? Another question, is there any Add-on with Reminder sounds?

Thanks in advance.

Asked by lalos999 3 weeks ago

Last reply by Matt 3 weeks ago

Lost favorites

Good morning, I have a problem with disappearing bookmarks, but I can organise the backup of the places.sqlite, but I assume that won´t be enough to recover, therefore my… (read more)

Good morning, I have a problem with disappearing bookmarks, but I can organise the backup of the places.sqlite, but I assume that won´t be enough to recover, therefore my question is, which files would be needed or is the one mentioned sufficient?

Thank you very much,

Mike

Asked by mstgier 3 weeks ago

Last reply by cor-el 3 weeks ago

thunderbird sign-up

i am trying to sign-up for a Thunderbird email account. i am currently using AOL for a carrier. when i fill out the form, Thunderbird rejects my sign-up and says it is du… (read more)

i am trying to sign-up for a Thunderbird email account. i am currently using AOL for a carrier. when i fill out the form, Thunderbird rejects my sign-up and says it is due to a wrong password. it is rejected by the server. does something have to be done either for or to AOL in order to continue the process? i paid the 21.40 because i really want the Thunderbird account. lol. please help. michael langlais ps. i am still able to receive emails at [edited] @verizon.net

Asked by mikebike1 3 weeks ago

Last reply by Matt 3 weeks ago

Firefox is blocking my own website

How can I get access to my own site again? I have been able to access joycefitch.com for years but today I can no longer access it from Firefox. … (read more)

How can I get access to my own site again? I have been able to access joycefitch.com for years but today I can no longer access it from Firefox.

Asked by joyce.fitch 3 weeks ago

Last reply by cor-el 3 weeks ago