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User profile is "missing" but I can see 16 of them in the Profiles folder

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccess… (read more)

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I read the "How to run Firefox when your profile is missing or inaccessible" page. It implied that I had moved or deleted profiles--I had not. I hadn't even been aware that Firefox had profiles.

I followed the instructions and found my Firefox profiles folder, and was confused to find 15 separate folders in it. I was unclear whether they were profiles or something else. They have names like "2sb6poj9.default" or "gya9gghh.default-release". Most of them contain something called "times.json" but one of them has a whole bunch of stuff in there, so maybe it's the real profile?

I also followed some other instructions and was able to bring up what another website called the old Firefox Profile Manager. The space where it should be showing profiles was, unsurprisingly, empty. I tried creating a new profile and it let me but then told me it hadn't saved it, and the space remained blank. However, I went back to the actual profiles folder to check out of curiosity, and the new profile was there. So creating new profiles is clearly not the answer, because it will just refuse to recognize them too.

I also tried opening Firefox in troubleshooting mode by holding down option and clicking the icon--it didn't work. However, I just checked the Profiles folder after another attempt and even making this attempt seems to create a new folder! Is that normal?

I have no idea what to do at this point.

Asked by ksiusia 9 minutes ago

Thunderbird does not retreive mail through POP

Hello, I think I already asked for this, but I have an account at amis.net and Thunderbird does not even open the connection 99% of the time. When clicking on "Get messa… (read more)

Hello,

I think I already asked for this, but I have an account at amis.net and Thunderbird does not even open the connection 99% of the time. When clicking on "Get messages" nothing happens?

Why is that?

Best regards, Igor

Asked by Igor_P 1 month ago

Last reply by Igor_P 3 hours ago

S/MIME Failures - 102

I've noticed in version 102 that when I send an S/MIME signed email that I get "Digital Signature is Not Valid" errors. This happens on the copy I received that is BCCed… (read more)

I've noticed in version 102 that when I send an S/MIME signed email that I get "Digital Signature is Not Valid" errors. This happens on the copy I received that is BCCed, but not on the copy saved in the sent folder. I have verified with the recipient that they get an error when they read the message.

I launched Thunderbird 102.6.1 into Safe mode, and the problem persisted.

The certificate is good through 2025.

Any ideas?

Thanks.

Asked by brian245 2 days ago

Last reply by brian245 4 hours ago

about:support displays GPU #1 RAM value is 0 for 6600 XT with Mesa Driver

I'm trying to identify why the GPU RAM is reported as 0 in the report when an expected value should be greater than 0. If the browser is actually treating the GPU as havi… (read more)

I'm trying to identify why the GPU RAM is reported as 0 in the report when an expected value should be greater than 0. If the browser is actually treating the GPU as having zero RAM it might be a starting point to investigate why the browser is unresponsive for sometimes up to 30 second when 42 tabs are open and I'm opening a new tab and trying to interact with an existing tab after switching between tabs or windows. Often these are divided between two or three windows grouping tabs as part of a multi monitor workflow while editing Wiki content. The system responsiveness is unaffected and other program do not change in their responsiveness. This occurs while CPU is under load and not under load, but occurs more frequently when under cpu load (low priority compute applications via BOINC for distributed computing). No GPU compute is being used.

Firefox was installed via the Pop!_OS Pop!_Shop. Confusingly the Pop!_Shop lists two Firefox Browsers (one by Mozilla, and one by the Mozilla Corporation) I'm told that these are separate due to their app IDs not matching which prevents the listings from being merged, but it is unclear which is sourced from what repository and how they differ for install as flatpak, deb, etc are not specified in the UI of the Pop!_Shop.

Asked by Jonathan Brier 5 hours ago

Can't upload images to websites

Whenever I try to upload an image to any website I get as far as choosing the file to upload, and then nothing. Website just sits there like it's still waiting for the up… (read more)

Whenever I try to upload an image to any website I get as far as choosing the file to upload, and then nothing. Website just sits there like it's still waiting for the upload.

Already tried reinstalling and checking permissions.

Asked by secretsecrethello 12 hours ago

Youtube lagging : Firefox 109.0 (64bit)

Youtube videos take a while to load due to lagging. Once loaded streams ok until I move forward or backwards within the same video and lagging restarts. If click to wa… (read more)

Youtube videos take a while to load due to lagging. Once loaded streams ok until I move forward or backwards within the same video and lagging restarts.

If click to watch another video same thing happens.

This is a trecent problem

This problem is not present in other browers : (Edge, Chrome), with the same video, and on the same laptop.

I have tried various suggestions: Reset Firefox New Profile disable hardware accelaration.

But the problem persists.

Asked by Moondogger 13 hours ago

emails

emails come in very slowly. Popup message says can't access account . Request was rejected. Does eventually come through.

Asked by john.wright6 1 day ago

TB 102.7.0 on Linux disappears all messages in sent folder

Hello, I have seen similar reports on that issue here and elsewhere. What surprises me is that if I right click on the sent folder and select properties, it still gives m… (read more)

Hello, I have seen similar reports on that issue here and elsewhere. What surprises me is that if I right click on the sent folder and select properties, it still gives me the right number of messages in that folder.

In fact, If I go to ~/.thunderbird/my_profile.default/Mail/pop.gmail-2.com/Sent.sbd/2023 and open that file with whatever text editor, file 2023 contains all messages sent. I have tried repairing that file, then restarting TB to no avail. Is there a workaround ?

-Tx

Asked by Cbhihe 1 day ago

Last reply by Cbhihe 1 day ago

tabs and troubleshooting

Is there any way to get tab names listed on troubleshooting info of anykind? I don't think you can do anything with windows task-manager but can anything be done with FF … (read more)

Is there any way to get tab names listed on troubleshooting info of anykind? I don't think you can do anything with windows task-manager but can anything be done with FF internal task-manager? I'm not a programmer so trying to make sense out of what I read, I hate to say but I have no clue :( what im reading most of the time. And when im trying to track it down to a particular tab it is impossible! As far as I can tell, it doesn't even show most of my tabs. Its bad enough when the 2 task-managers show different info. Amazon Prime Video website has major issues, memory (like taking up GB's of memory) and freezing while it sorts out the memory, upto several minutes if FF doesn't crash. If I close the tab with most memory sometimes it closes the Prime tab and FF goes on, other times I don't know what it closes and the whole browser shuts down. I run Nightly and is kept up to date.

Asked by starsaa 2 days ago

Last reply by starsaa 1 day ago

New TB very slow at start up

On the advice on another forum I have deleted completely my TB, reinstalled it from scratch and tried to start it up, however, despite it is empty it takes about 82 secs … (read more)

On the advice on another forum I have deleted completely my TB, reinstalled it from scratch and tried to start it up, however, despite it is empty it takes about 82 secs to open. I am using a Mac M1 with 13.1 (or whatever the latest version is) with 102.7 (I think... Latest version again). I have reviewed a few threads but found nothing enlightening. What should I do, apart from binning it for good? Perhaps TB should be put out to pastures after all...

Asked by andrea33 1 day ago

problem z poczta

Witam zainstalowalem przegladarke wasza, ustawilem konto IMAP i przy pobieraniu wiadomosci wyskakuje mi taki komunikat...? w czym jest problem, porty ustawione prawidlowo… (read more)

Witam zainstalowalem przegladarke wasza, ustawilem konto IMAP i przy pobieraniu wiadomosci wyskakuje mi taki komunikat...? w czym jest problem, porty ustawione prawidlowo

Asked by marcin.bebek_xl 6 days ago

Last reply by marcin.bebek_xl 1 day ago

Proxy Server Refused Connection Error

Getting error Proxy Server Refused Connection sometime from past few days. Unable to browse any website. I have mobile connection with BSNL network provider, and with oth… (read more)

Getting error Proxy Server Refused Connection sometime from past few days. Unable to browse any website. I have mobile connection with BSNL network provider, and with other networks or VPN, it's do work fine.

With my current network provider (BSNL) all other apps and browsers working fine.

Also uninstalled and reinstalled app but issue still persist.

Asked by Mihir Joshi 1 day ago

emails are no longer downloading

my emails are no longer downloading Upon researhing this it was suggested to delete the global-messages-db-sqlite file and to restart thunderbird . First i was to quit th… (read more)

my emails are no longer downloading Upon researhing this it was suggested to delete the global-messages-db-sqlite file and to restart thunderbird . First i was to quit thunderbird then go to the profile and delete the said file. The file did not show up in the profile folder window. So i went to t command prompt and clicked through to the thunderbird directory and then to the profile diirectory . The global-messages was not there so I could not delete it. Restarting thunderbird does not seem to help I was starting to like thunderbird but I have had problems with emails not downloading before but i then suddenly they started downloading. Now though after shutting the computer off and retarting the problem still exists . I am using windows 10 my emails are coming from earthlink.net which uses a POP3 server .

Asked by wcwooten 2 days ago

Firefox and Thunderbird crash on startup

On my computer, I run Mageia Cauldron with a GNOME environment. After a recent update of my system, both Firefox and Thunderbird have stopped working. They crash constan… (read more)

On my computer, I run Mageia Cauldron with a GNOME environment. After a recent update of my system, both Firefox and Thunderbird have stopped working. They crash constantly when I try to launch either of them. In both cases, when I try to launch them from the command line, I get the following message: ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. Segmentation fault (core dumped)

For basic info, my system is: OS: Linux Mageia Cauldron Environment: GNOME Shell 43.1 Display server: X11 Kernel: 6.1.8-desktop-1.mga9 x86_64 Firefox: 102.7.0esr Thunderbird: 102.6.1

Looking around, it seems to be a bug with Firefox and Thunderbird, but besides waiting for a new update that might fix itself, I wonder if there is something I can do to make them work now.

Thank you.

Asked by imbeault.regis 3 days ago

Last reply by imbeault.regis 2 days ago

Unable to send emails "Outgoing server failed'

When I try to send emails an error message pops up stating: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smt… (read more)

When I try to send emails an error message pops up stating: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.cwsswater.ca failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."

My server name is smtp.cwsswater.ca, using port 587, connection security is set to none, and authentication method is password, transmitted securely. I've checked my firewall and that wasn't the issue. I'm at a loss on how to fix this issue. Any help is appreciated.

Asked by steve500 3 days ago

Last reply by steve500 2 days ago

Duplicate notifications of new mail

I am running Thunderbird 102.6.1 in a Windows 10 Pro environment. I am also using the QuickFolders and Provider for CalDAV & CardDAV extensions. My Thunderbird is co… (read more)

I am running Thunderbird 102.6.1 in a Windows 10 Pro environment. I am also using the QuickFolders and Provider for CalDAV & CardDAV extensions.

My Thunderbird is configured to work with four gmail.com accounts, all as POP rather than IMAP. Whenever I receive a new message I get the traditional "ding," and two minutes later I get the "ding" a second time. The messages, however, do not download more than one time each. The message count in the Windows 10 task bar shows double the number of messages that I actually have in my Inbox. This problem began happening sometime in mid-2022 and I cannot figure out what I did to cause it, or how to remedy it.

Anyone have a solution to this problem?

Asked by liebs105 2 days ago

Thunderbird auto startup problem

I put Thunderbird in the start up folder. It works a few times and then gets disabled. No matter how many times I re-enabled it, it reverts to disabled. I created a task … (read more)

I put Thunderbird in the start up folder. It works a few times and then gets disabled. No matter how many times I re-enabled it, it reverts to disabled. I created a task in Task Scheduler - same thing happens. I've searched everywhere and can't find anything that could be causing this. Anyone got an idea what's going on?

Asked by haydn99 2 days ago

Local Message Subfolders disappeared

Hi there, I am using Thunderbird on different computers withe the same accound with a shared local folder. Recently subfolders have disappeared from the local message fo… (read more)

Hi there,

I am using Thunderbird on different computers withe the same accound with a shared local folder. Recently subfolders have disappeared from the local message folder.

But they are still there when I check in the folder on my hard drive.

I tried to erase various files, but no change :

- global-messages-db.sqlite - session.json - virtualFolders.dat - folderCache.json - folderTree.json

Anyone any idea what to do next? Thnks for your help! Martin

Asked by nitram.rienrouf 3 days ago

Last reply by nitram.rienrouf 2 days ago