All Products Support Forum

a local IT has suggested the issue below might be the culprit?

https://www.youtube.com/watch?v=8V2nfKLzc84

We need to contact your email provider to ask if they can set up SPF and DKIM records for the blueocan.ca mail servers. These records currently do not exist or need updating. Google is now starting to block messages to gmail users sent from mail servers without these records in place to prevent phishing and security breaches.

Firefox repeatedly crashes when attempting to play video or audio files of whatever type, in every web page.

I.e., just opening a YouTube page without playing the video is fine, but when I click on Play, it instantly crashes.

Here are all the error reports which I stumbled on, and which I submitted:

bp-50214dc6-3080-481e-ab76-a195f0230607 bp-89b3b226-2a57-4700-ac38-ea15b0230607 bp-ba8a96ea-deb1-42fa-acbe-34d490230607 bp-d2ad8f14-9d03-4774-824b-563690230607 bp-922b6505-b790-452d-9cf7-02ebb0230607 bp-5340f687-bf68-4960-a2fd-638c60230607 bp-27b47181-1a07-426c-be4b-b55060230607

I'm running AntiX Linux 22 32-bit on this hardware:

AMD Athlon XP 2400+ (2.0 GHz) ECS Elitegroup K7VZA rev. 3.0 with VIA KT133A (VT8363A) / VT82C686B chipset and VIA VT82C686 AC97 Audio, at this link are all the technical details: https://soggi.org/motherboards/ecs-elitegroup/K7VZA-3.0.htm 3x generic 256 MB PC-133 SDRAM sticks ATI Radeon 9200 PRO / 9250 1x Maxtor 91531U3 14 GB IDE drive 1x CD/DVDW TS-H552U DVD drive 1x Realtek RTL-8185 IEEE 802.11a/b/g Wireless LAN 1x Realtek RTL-8100/8101L/8139 PCI Fast Ethernet Adapter 2x USB 2.0 PCI expansion cards with 5 ports each, NEC uPD72010x USB 2.0 Controller (nothing connected at the moment) 1x Adaptec SCSI PCI controller with LSI 53c860 chip (not used, not connected to anything at the moment) Generic PS/2 keyboard and mouse

If more detail is needed, I can provide the full output of inxi -zv8 and lshw

Running TB 102.12 on MacOS Catalina 10.15.07

After accidentally deleting my default SMTP and then re-entering it, I have two problems relating to Save as Draft.

First problem: Every attempt to save as Draft causes an error message that the command could not be completed (image attached). If I select Try Again, there is an endless pause that only ends when I close the mail, which results in another error message (see error2 image). But sometimes I find that the Draft has actually been saved to the Draft folder. Sometimes not...

Second problem (much worse than the first problem): The act of Saving as Draft is actually SENDING the mail, instead of just saving it for later.

Thanks in advance for all suggestions. Tucker

I saw an other article about the same possible but they had a problem with an extension but I dont have that extension but still have the same problem. Whenever i watch twitch or youtube and i alt tab or switch tabs my audio and video stops playing.

Win 10, FireFox ver 114 just got update on 6/6.

Been using FireFox for years w/o any problems until this latest update.

Ever since, "Twitter.com" and "Tweetdeck.Twitter.com" both have super magnified screens. All other ones are slightly magnified.

I have 5 columns in Tweetdeck that used to show up completely but only 4 show now--see attached. When I log out of Tweetdeck it takes me to a screen that says "Page isn't redirecting properly" and I can't type the URL and get back to a normal screen--instead it takes me back to my already magnified and logged in screen.

How in the heck can I correct this???? It's driving me crazy!

Thanks for any help you can provide!

currently FF 114.0 started about mid Feb 2023 i started to get right click lockup freeze FF updated a few times problem still there only way was to close and reopen win7 64 Pro 8gb ram 4gb GC i7cpu my win 10 is fine same FF version happens every so often but gen every day

Our Company website

www.sharetrackin.com

Doesnt display correctly in the new version of firefox.

Up to version 113 it displays perfectly but version 114 the logo does display correctly and the ssl doesnt seem to work

Please check the url if needed

Hello, I'd like some help with a performance issue. Basically, when using the theme "Pixel-Punk" while playing a video, ram usage by the GPU slowly increases. It increases until it reaches 8GB, where Firefox will soft crash, displaying a white screen. Firefox will be reloaded, with the animated banner portion in Firefox usually disabled or flickering on and off. The GPU item in the process manager also disappears and ram usage no longer increases. The slow nature of the problem makes it hard to diagnose but I'm fairly certain it's due to this theme. The problem doesn't appear with it off, or even on, until I start watching a YouTube video, where ram usage will slowly increase. If I disable the theme ram usage stops increasing but doesn't decrease to it's previous state. I've also tried refreshing Firefox but that didn't help. Also, I don't have an option for hardware acceleration so I can't troubleshoot that option. I've asked the Firefox subreddit and I was guided to the profiler, but that's a little over my head. Is there a way to fix this? I quite like this theme, and I haven't seen any complaints in the reviews. There are also lots of variables, like the extensions I have, my hardware configuration and such. my hardware for info: laptop - Lenovo Legion 5i Pro Gen 7 (2022) CPU- 12700H RAM- 16GB GPU- 3070ti

Hello, I'm using TB on Ubuntu to get my emails from Gmail (French localization) I have very often an error message when sending email , impossible to copy the message into sent folder... because of the "é" in "Message envoyés" It is very annoying and does not occurs (I think) in my windows versions of TB How to fix that? thank you

Dear Team,

I'm using version 114.0 (64 bits) with Eset Internet Security 16.1.14.0 installed on a Windows 10 machine 22H2 Build 19045.2965. I have refreshed Firefox from previous version yesterday (06/06/2023) (it asked me to restart the browser). Since then I cannot load any page (not even the about:crashes or settings or passwords, or any website). All pages keep on crashing, the reports are not generated nor sent to support. I have tried to locate the crash reports under APPDATA, but none being generated. I also tried to disable my anti-virus software thinking it may cause an issue, but still no luck. The same happens in Safe mode as well. Tried clean install as well, but again the same thing happens.

Kindly look into it!

Best regards,

Sandor

Hello, Sometimes i get random "lag" this lag then continues for some time and maybe stops, i cant even play a Youtube video even that is lagging or scrolling a webpage. I tried a few things but i don't know what i should try next.

I've let the profiler run while the lag happend: https://share.firefox.dev/3oP8KOU I'm using Nvidia on Gome via xorg if that helps.

Thanks.

like the title says, i installed the latest Firefox update and my graphics driver started crashing every few minutes. tried updating my graphics card driver (Nvidia RTX3070) and tried to set the browser to software rendering, but nothing helps, it keeps going black and restart every few minutes.

There really should be a option to revert from a update, i had this a lot with Firefox, troubles after updates. And with no way to fix it, so i have to use another browser until it is fixed..kinda troublesome.

Thunderbird is installed on Windows Server 2016. It is connected via IMAP protocol and has been used for several years, but there is a problem from time to time:

When a user saves an application to the server, the size of their email is 0 bytes, only the title and an empty pdf file are saved.

Is there any way to get rid of this problem? In fact, this application can be opened on another PC, but not on the server via remote desktop.

There are these weird bugs whenever I start watching videos regardless of website and happens in Firefox and Firefox Beta. This happens randomly. Some videos remain in portrait mode while in some, Firefox totally minimizes the app, then displays "firefox entering full screen mode" at the bottom of the home screen. When I try to reopen without fully closing the app, the app thinks it's still in landscape mode. (See attached file). This only happened several weeks or months ago. Is there any way to fix these?

Phone specs: Poco X5 pro MIUI Global 14.0.1.0

I lost the entire "INBOX" (and other sub-catagories) after an automatic download/install of Thunderbird v. 102.11.2

There is now an empty INBOX and .msf associated with Thunderbird appearing in the directory, however, the INBOX still does not appear in the T-Bird program screen (see attached screenshot).

Although I am not panicking, there is a message in the bar at the bottom left hand corner of the T-Bird form stating " "Could Not Detect Login Form".

This now beyond my amateur troubleshooting capabilities. Any suggestions regarding rebuilding or location a Login Form? Thanks in advance for the assist!

Hello team, hope you're doing well. I purchased a new laptop recently(HP Omen 16 with RTX 3070Ti). I installed Kali OS via VMware, which runs on my host machine(Windows 11).

Everything seems to be working fine in Kali, except when I try to play any video via Firefox Browser, it lags a lot and is very choppy. At first, I thought it was the issue with Kali hence, I reinstalled Kali and tried again. The issue still persists. I then did a clean Windows 11 install and tried everything again right after Win11 was set up, but I still couldn't find a solution. Tried all the methods which I could find online, but still, nothing worked.

I tried again, but this time with Windows 10 Pro on VMware. The issue was resolved and everything worked perfectly fine when videos were played on Microsoft Edge.

I've installed the Firefox browser on my host machine, and everything runs smoothly on my host machine(Windows 11), but the issue occurs only when videos are being played in the Firefox browser via Kali on Vmware/VirtualBox. I had asked many known people, but none of them have ever faced this issue with Firefox to date. Neither did I with my previous laptops. This is the first time something like this has occurred.

Issue: Any Video, from any site, when being played in Firefox Browser via Kali OS in Vmware/VirtualBox lags a lot and it is super slow(even when the video speed is set to normal). The audio that comes out from each video is like a robotic voice and it is super slow and laggy.

Kindly help and I really hope that we can resolve this issue!!!

Hi, Having just upgraded to Thunderbird 114.0b6 (64-bit), I seem to have lost the vast majority of my email messages and no longer have a unified folder.

I had/have several email accounts. Most were POP, so before upgrading, I changed them all to IMAP.

I then installed the new version. This did not pick up my existing Thunderbird profile (which is on my D drive), so I imported my old profile from the D drive. This did not import the server settings, so I reconfigured them for each account.

For some reason, only a small minority of my old email messages seem to have been imported, the oldest going back as far as 2015. The vast majority are missing.

I received an email message a couple of days ago (via my new Thunderbirds installation), but it is no longer visible in the Inbox of the account that received it. If I search for the message, it shows up, but I cannot find or access the email itself.

Additional to these problems, I cannot view all my emails in a unified folder. I select the Unified Folders option from meatball menu, top left - Folder Modes, but nothing changes and when I re-enter the menu it is unchecked. Likewise, if I go - main menu/View/Folders/ and check Unified, it does nothing and does not remain checked.

I've read all the available documentation and watched the YouTube Folder Panes video, but found no solution.

I would be very grateful for any assistance you can offer.

Regards, David