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Slov internet speed and websites does not open with Firefox on Windows 10.

Since a couple of weeks my Firefox browser for Windows 10 64bit has issues. Last update 90.0.2 did not work either,and the issues is still there. Internet is extremly s… (read more)

Since a couple of weeks my Firefox browser for Windows 10 64bit has issues. Last update 90.0.2 did not work either,and the issues is still there.

Internet is extremly slow,some sites will not open and i cant logg in to Facebook.

Under settings,i have tried different settings. Right now i have the standard setting. Under Help,i have tried to restore,diagnos and clean catch and restart,but it has not solved the issue.

What could be causing these issues? Do i have to do some special settings or do i have to add some Add-ons/Extensions in order to have Firefox work normal again?

Asked by Sten 4 days ago

Last reply by Sten 16 hours ago

opening PDF documents from 3-5 years ago

Hello There are a number of PDF documents on my computer that unfortunately won't open in Firefox. Firefox is my default for opening PDF documents but I also tried Micros… (read more)

Hello

There are a number of PDF documents on my computer that unfortunately won't open in Firefox. Firefox is my default for opening PDF documents but I also tried Microsoft edge and they didn't open on that either. Some of them are from 2 1/2 years ago, some say 4-6 years ago. These files used to open on my computer without problems but alas not anymore! :( When I try to open them in Firefox I get a completely blank document with no error message. When I try instead to open them with microsoft edge I get the following error "We can't open this file. Something went wrong"

Thanks!

Asked by username12345 1 day ago

Last reply by username12345 22 hours ago

I am the administrator but unable to share articles from The New Yorker's website to Facebook on my IMac. How can I access permission?

Using Firefox, I am unable to share articles from The New Yorker's website to Facebook on my IMac. I get an error message that reads: "App Not Setup: This app is still… (read more)

Using Firefox, I am unable to share articles from The New Yorker's website to Facebook on my IMac. I get an error message that reads: "App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin. for permissions." I do not get this error message when I use Safari, only Firefox. There is no administrator as this is a home device, so what do I have to do on my Firefox settings to access permission?

Asked by pc1011 2 days ago

Last reply by pc1011 1 day ago

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 4 days ago

Last reply by Sven 2 days ago

Fresh install Firefox always connecting bc.googleusercontent.com

Hello. 90.0.2 (64-bit) on Ubuntu 20.04. I noticed a lot of activity from my desktop computer to various ip's at bc.googleusercontent.com whenever I start, visit sites, or… (read more)

Hello.

90.0.2 (64-bit) on Ubuntu 20.04.

I noticed a lot of activity from my desktop computer to various ip's at bc.googleusercontent.com whenever I start, visit sites, or shut down firefox. I know this because I'm watching the tcp stream with tcpdump | grep 'googleusercontent'

This ONLY happens in Firefox not chrome or other browsers. Seeing this is a fresh install with no addons, tweaks, etc. I'd like to know WHY a fresh install of Firefox phones home to some googleusercontent user. See below snippet of logs:

11:33:42.093364 IP desktop-pc.57790 > xxx.xxx.xxx.xx.bc.googleusercontent.com.https: Flags [P.], seq 471329027:471329073, ack 2729502542, win 501, options [nop,nop,TS val 1305694051 ecr 3857902929], length 46 11:33:42.107201 IP xxx.xxx.xxx.xx.bc.googleusercontent.com.https > desktop-pc.57790: Flags [P.], seq 1:47, ack 46, win 269, options [nop,nop,TS val 3857961260 ecr 1305694051], length 46 11:33:42.107250 IP desktop-pc.57790 > xxx.xxx.xxx.xx.bc.googleusercontent.com.https: Flags [.], ack 47, win 501, options [nop,nop,TS val 1305694065 ecr 3857961260], length 0 11:33:52.560740 IP desktop-pc.57790 > xxx.xxx.xxx.xx.bc.googleusercontent.com.https: Flags [P.], seq 46:92, ack 47, win 501, options [nop,nop,TS val 1305704519 ecr 3857961260], length 46 11:33:52.561589 IP desktop-pc.57790 > xxx.xxx.xxx.xx.bc.googleusercontent.com.https: Flags [P.], seq 92:123, ack 47, win 501, options [nop,nop,TS val 1305704519 ecr 3857961260], length 31 11:33:52.561604 IP desktop-pc.57790 > xxx.xxx.xxx.xx.bc.googleusercontent.com.https: Flags [F.], seq 123, ack 47, win 501, options [nop,nop,TS val 1305704519 ecr 3857961260], length 0 11:33:52.610772 IP desktop-pc.57790 > xxx.xxx.xxx.xx.bc.googleusercontent.com.https: Flags [F.], seq 123, ack 47, win 501, options [nop,nop,TS val 1305704569 ecr 3857961260], length 0 11:33:52.627368 IP xxx.xxx.xxx.xx.bc.googleusercontent.com.https > desktop-pc.57790: Flags [.], ack 123, win 269, options [nop,nop,TS val 3857971780 ecr 1305704519], length 0 11:33:52.627377 IP xxx.xxx.xxx.xx.bc.googleusercontent.com.https > desktop-pc.57790: Flags [F.], seq 47, ack 123, win 269, options [nop,nop,TS val 3857971780 ecr 1305704519], length 0 11:33:52.627382 IP desktop-pc.57790 > xxx.xxx.xxx.xx.bc.googleusercontent.com.https: Flags [.], ack 48, win 501, options [nop,nop,TS val 1305704585 ecr 3857971780], length 0 11:33:52.627383 IP xxx.xxx.xxx.xx.bc.googleusercontent.com.https > desktop-pc.57790: Flags [.], ack 124, win 269, options [nop,nop,TS val 3857971780 ecr 1305704569], length 0 11:34:03.842933 IP desktop-pc.51722 > xvx.xxv.xvx.xx.bc.googleusercontent.com.http: Flags [S], seq 996339558, win 64240, options [mss 1460,sackOK,TS val 955624625 ecr 0,nop,wscale 7], length 0 11:34:03.858960 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.http > desktop-pc.51722: Flags [S.], seq 925690353, ack 996339559, win 65535, options [mss 1430,sackOK,TS val 2064824943 ecr 955624625,nop,wscale 8], length 0 11:34:03.858998 IP desktop-pc.51722 > xvx.xxv.xvx.xx.bc.googleusercontent.com.http: Flags [.], ack 1, win 502, options [nop,nop,TS val 955624641 ecr 2064824943], length 0 11:34:03.859153 IP desktop-pc.51722 > xvx.xxv.xvx.xx.bc.googleusercontent.com.http: Flags [P.], seq 1:292, ack 1, win 502, options [nop,nop,TS val 955624641 ecr 2064824943], length 291: HTTP: GET /canonical.html HTTP/1.1 11:34:03.875183 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.http > desktop-pc.51722: Flags [.], ack 292, win 261, options [nop,nop,TS val 2064824959 ecr 955624641], length 0 11:34:03.875990 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.http > desktop-pc.51722: Flags [P.], seq 1:303, ack 292, win 261, options [nop,nop,TS val 2064824960 ecr 955624641], length 302: HTTP: HTTP/1.1 200 OK 11:34:03.876002 IP desktop-pc.51722 > xvx.xxv.xvx.xx.bc.googleusercontent.com.http: Flags [.], ack 303, win 501, options [nop,nop,TS val 955624658 ecr 2064824960], length 0 11:34:03.883688 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [S], seq 768896638, win 64240, options [mss 1460,sackOK,TS val 1626218123 ecr 0,nop,wscale 7], length 0 11:34:03.905544 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [S.], seq 1394470845, ack 768896639, win 65535, options [mss 1430,sackOK,TS val 1204742904 ecr 1626218123,nop,wscale 8], length 0 11:34:03.905578 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [.], ack 1, win 502, options [nop,nop,TS val 1626218145 ecr 1204742904], length 0 11:34:03.907941 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [P.], seq 1:518, ack 1, win 502, options [nop,nop,TS val 1626218148 ecr 1204742904], length 517 11:34:03.912857 IP desktop-pc.51726 > xvx.xxv.xvx.xx.bc.googleusercontent.com.http: Flags [S], seq 2152459553, win 64240, options [mss 1460,sackOK,TS val 955624695 ecr 0,nop,wscale 7], length 0 11:34:03.924152 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.http > desktop-pc.51726: Flags [S.], seq 590793181, ack 2152459554, win 65535, options [mss 1430,sackOK,TS val 3149516165 ecr 955624695,nop,wscale 8], length 0 11:34:03.924192 IP desktop-pc.51726 > xvx.xxv.xvx.xx.bc.googleusercontent.com.http: Flags [.], ack 1, win 502, options [nop,nop,TS val 955624706 ecr 3149516165], length 0 11:34:03.924277 IP desktop-pc.51726 > xvx.xxv.xvx.xx.bc.googleusercontent.com.http: Flags [P.], seq 1:294, ack 1, win 502, options [nop,nop,TS val 955624706 ecr 3149516165], length 293: HTTP: GET /success.txt?ipv4 HTTP/1.1 11:34:03.934710 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [.], ack 518, win 261, options [nop,nop,TS val 1204742936 ecr 1626218148], length 0 11:34:03.936093 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [.], seq 1:2837, ack 518, win 261, options [nop,nop,TS val 1204742937 ecr 1626218148], length 2836 11:34:03.936123 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [.], ack 2837, win 492, options [nop,nop,TS val 1626218176 ecr 1204742937], length 0 11:34:03.936710 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [P.], seq 2837:4575, ack 518, win 261, options [nop,nop,TS val 1204742937 ecr 1626218148], length 1738 11:34:03.936731 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [.], ack 4575, win 497, options [nop,nop,TS val 1626218176 ecr 1204742937], length 0 11:34:03.944581 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.http > desktop-pc.51726: Flags [.], ack 294, win 261, options [nop,nop,TS val 3149516186 ecr 955624706], length 0 11:34:03.944596 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.http > desktop-pc.51726: Flags [.], ack 294, win 261, options [nop,nop,TS val 3149516186 ecr 955624706], length 0 11:34:03.945221 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.http > desktop-pc.51726: Flags [P.], seq 1:221, ack 294, win 261, options [nop,nop,TS val 3149516186 ecr 955624706], length 220: HTTP: HTTP/1.1 200 OK 11:34:03.945232 IP desktop-pc.51726 > xvx.xxv.xvx.xx.bc.googleusercontent.com.http: Flags [.], ack 221, win 501, options [nop,nop,TS val 955624727 ecr 3149516186], length 0 11:34:03.980463 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [P.], seq 518:582, ack 4575, win 501, options [nop,nop,TS val 1626218220 ecr 1204742937], length 64 11:34:03.980767 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [P.], seq 582:752, ack 4575, win 501, options [nop,nop,TS val 1626218221 ecr 1204742937], length 170 11:34:03.980898 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [P.], seq 752:984, ack 4575, win 501, options [nop,nop,TS val 1626218221 ecr 1204742937], length 232 11:34:04.000850 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [P.], seq 4575:5155, ack 752, win 265, options [nop,nop,TS val 1204743002 ecr 1626218220], length 580 11:34:04.000894 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [.], ack 5155, win 501, options [nop,nop,TS val 1626218241 ecr 1204743002], length 0 11:34:04.000897 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [P.], seq 5155:5186, ack 752, win 265, options [nop,nop,TS val 1204743002 ecr 1626218220], length 31 11:34:04.000902 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [.], ack 5186, win 501, options [nop,nop,TS val 1626218241 ecr 1204743002], length 0 11:34:04.001167 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [P.], seq 984:1015, ack 5186, win 501, options [nop,nop,TS val 1626218241 ecr 1204743002], length 31 11:34:04.020369 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [.], ack 984, win 269, options [nop,nop,TS val 1204743021 ecr 1626218221], length 0 11:34:04.026854 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [.], ack 1015, win 269, options [nop,nop,TS val 1204743028 ecr 1626218241], length 0 11:34:04.085712 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [P.], seq 5186:5476, ack 1015, win 269, options [nop,nop,TS val 1204743086 ecr 1626218241], length 290 11:34:04.085735 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [.], ack 5476, win 501, options [nop,nop,TS val 1626218325 ecr 1204743086], length 0 11:34:04.085740 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [P.], seq 5476:6347, ack 1015, win 269, options [nop,nop,TS val 1204743087 ecr 1626218241], length 871 11:34:04.085745 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [.], ack 6347, win 499, options [nop,nop,TS val 1626218326 ecr 1204743087], length 0 11:34:04.085746 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [P.], seq 6347:6493, ack 1015, win 269, options [nop,nop,TS val 1204743087 ecr 1626218241], length 146 11:34:04.085749 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [.], ack 6493, win 498, options [nop,nop,TS val 1626218326 ecr 1204743087], length 0 11:34:04.085750 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [P.], seq 6493:6532, ack 1015, win 269, options [nop,nop,TS val 1204743087 ecr 1626218241], length 39 11:34:04.085753 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [.], ack 6532, win 498, options [nop,nop,TS val 1626218326 ecr 1204743087], length 0 11:34:04.085923 IP desktop-pc.58270 > xvx.xxv.xvx.xx.bc.googleusercontent.com.https: Flags [P.], seq 1015:1054, ack 6532, win 501, options [nop,nop,TS val 1626218326 ecr 1204743087], length 39 11:34:04.110790 IP xvx.xxv.xvx.xx.bc.googleusercontent.com.https > desktop-pc.58270: Flags [.], ack 1054, win 269, options [nop,nop,TS val 1204743112 ecr 1626218326], length 0

Asked by jeffschips 4 days ago

Last reply by jeffschips 4 days ago

Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Mozilla Firefox (and add-ons) Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit ROP gadget attack blocked

Firefox updated yesterday to ver 90.0.1 (64-bit). Today when I open Firefox browser, Malwarebytes blocks an exploit with thiis message: Malwarebytes www.malwarebytes.com… (read more)

Firefox updated yesterday to ver 90.0.1 (64-bit). Today when I open Firefox browser, Malwarebytes blocks an exploit with thiis message: Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 7/21/21 Protection Event Time: 1:37 PM Log File: 577494dc-ea4a-11eb-a649-54bf641896a0.json

-Software Information- Version: 4.4.2.123 Components Version: 1.0.1358 Update Package Version: 1.0.43331 License: Premium

-System Information- OS: Windows 10 (Build 19043.1110) CPU: x64 File System: NTFS User: System

-Exploit Details- File: 0 (No malicious items detected)

Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, ,

-Exploit Data- Affected Application: Mozilla Firefox (and add-ons) Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit ROP gadget attack blocked File Name: URL:


(end)


When I open in safe mode, no problem. I can not find the extension causing the problem

Asked by ItBme 6 days ago

Last reply by ItBme 4 days ago

deletion of my firefox account with the username d2onovangregg@yahoo.com is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username d2onovangregg@yahoo.com is needed as i no longer have acc… (read more)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username d2onovangregg@yahoo.com is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

Asked by donovangregg 4 days ago

Cancelling Mozilla VPN subscription when no subscription listed and no app installed

Since 9/30/2020 and every month thereafter up to and including 6/30/2021, my late wife was charged $4.99 for the Mozilla VPN. She passed away after a two-year battle wit… (read more)

Since 9/30/2020 and every month thereafter up to and including 6/30/2021, my late wife was charged $4.99 for the Mozilla VPN. She passed away after a two-year battle with pancreatic cancer on 7/5/2021. I want to cancel this subscription, but I don't see it listed as a subscription in her Firefox account screen, and I have no idea if (or where) she installed the app. Neither Firefox nor Mozilla list an actual phone number one can call if one runs into an issue like this, so that adds to the nightmare of losing a woman I knew and loved for 41 years. Though I am posting this question from Judy's account, judith.goldstein09@gmail.com, I am her husband, Mark Goldstein, and my email address is mngold1@comcast.net. Can someone please help?

Asked by judith.goldstein09 5 days ago

Drag/drop e-mail or attachment from Microsoft Office to Firefox

Hello all, Lately I received a report from some colleagues that a certain feature is not working in Firefox that appears to be working on any other browser. When drag/dro… (read more)

Hello all,

Lately I received a report from some colleagues that a certain feature is not working in Firefox that appears to be working on any other browser.

When drag/dropping e-mails and/or attachments from Microsoft Outlook (Microsoft 365 Apps for enterprise) to a drop-field in Firefox (88.0.1 - 64-bit) nothing happens.

When using Firefox we can drag/drop files from Windows Explorer, but not from Outlook.

The same fields do work flawlessly when drag/dropping e-mails and/or attachments from Microsoft Outlook in Google Chrome, Microsoft EDGE, Opera and Safari. So Firefox is the only browser - on several OS's - that does not allow e-mails/attachments to be dropped from Microsoft Outlook. We have tested multiple users on different workstation and we have tested drop-fields from several web applications.

Surprisingly I cannot find any solution to this. The only similar cases I was able to find are from a couple of years ago but are about the other way around (so drag/dropping files FROM Firefox to another application).

At this moment I am advising my colleagues to use another browser. But we really want this to work properly with any browser of choice. Hope this community can help us out.

The update to Firefox 89.0 did not fix this problem.

Note: UAC is enabled on the workstations. Disabling does not affect anything. Tested attachments: .pdf, .docx, .html & .xlsx

Asked by Wouter Moed 2 months ago

Last reply by Wouter Moed 6 days ago

Email address of Firefox Sync Account does no longer exist

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account year… (read more)

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account years ago, but now I cannot even close the corresponding Firefox Sync account. Thanks y'all for your help!! Karl

Asked by karl.schwerdt 1 week ago

Last reply by karl.schwerdt 6 days ago