• Solved

streaming problems

hello. I currently have a problem not being able to stream films on netflix, amazon prime, disney plus using firefox browser. This issue happened overnight. Depending on … (read more)

hello.

I currently have a problem not being able to stream films on netflix, amazon prime, disney plus using firefox browser. This issue happened overnight. Depending on the site a certain error code message will pop up then the same yellow bar at the top says "the widevineCdm plugin has crashed..." i have reloaded the page, sent the report. uninstalled and installed firefox...but the issue continues. This happened roughtly 2 weeks ago and the problem hasnt resolved itself. Safari allows me to stream most sites barr disney plus. Can anyone help. I've tried many of the things google has suggested and it hasnt fixed the problem. I have tried chrome also, there seems to be the same issue. does anyone have suggestions

Asked by eshy_g 2 months ago

Answered by cor-el 2 months ago

  • Solved

Trouble with certain websites

I have used Firefox as my main browser for years now and I really like it. However, for the past 5 or 6 months I haven't been able to sign into my online banking at all … (read more)

I have used Firefox as my main browser for years now and I really like it. However, for the past 5 or 6 months I haven't been able to sign into my online banking at all with Firefox. I have to use Chrome. It allows me to put in my username and password but then it just takes me to another sign in view.

Recently I was on another site, trying to purchase a few items and it would not allow me to use the "add to cart" button, only the buy now. But then when I went back to the products, if I added something else to the cart, it wiped out the first thing I had added.

In both of these cases, I have gone to Chrome and used the functions and signed in with no issues. I don't want to have to use different browsers for different things. Is there anything you can advise?

The sites are: https://www.simplii.com/en/home.html and https://amaranthstoneware.ca/

My Firefox is up to date (just today and I tested the bank sign in again, with my fingers crossed).

Thank you.

Asked by marys477 7 hours ago

Answered by FredMcD 4 hours ago

  • Solved

Moving webite tabs below bookmarks

Last time Firefox updated, I managed to find information online about moving the website tabs so they were below the bookmarks instead of at the top of the screen. It was… (read more)

Last time Firefox updated, I managed to find information online about moving the website tabs so they were below the bookmarks instead of at the top of the screen. It was a huge pain-in-the-butt to do.

After a recent re-install, the tabs have moved themselves back to the top of the screen and nothing I do seems to be able to move them back below the bookmarks.

Is there a way I can move the tabs that doesn't involve spending hours hunting through posts on the web, changing hidden Firefox settings, and recoding .css files?

If not, why do you not give the option to move the tabs wherever the user wants? Especially when it makes far more sense to have the website tabs directly above the website being viewed, at least in my opinion?

I'm currently using Firefox 85.0.2 (64-bit).

Asked by sparrowfox 5 months ago

Answered by jscher2000 5 months ago

  • Solved

a medical website no longer allows me to get to the 2nd login step. i allowed pop ups on it, but still cannot get to the second login page.

the website still works on another browser, but firefox is my main one. i am not an expert at this, but it appears some kind of security change with firefox is preventing… (read more)

the website still works on another browser, but firefox is my main one. i am not an expert at this, but it appears some kind of security change with firefox is preventing me from logging in. thank you.

Asked by firefox1438 4 hours ago

Answered by FredMcD 4 hours ago

  • Solved

Firefox not opening after crash

My PC crashed and when I try to open firefox I get this error XML Parsing Error: undefined entity Location: chrome://browser/content/browser.xhtml Line Number 732, Column… (read more)

My PC crashed and when I try to open firefox I get this error

XML Parsing Error: undefined entity Location: chrome://browser/content/browser.xhtml Line Number 732, Column 15:

             <toolbarbutton id="UITourTooltipClose" class="close-icon"
</pre>

^"

I saw this answer https://support.mozilla.org/en-US/questions/1303747 but I don't understand anything from it, English is not my first language. Will I lose my bookmarks and extensions? Do I delete the folders in program files or run the uninstaller? When running the installer there is an option to "restore default settings, remove extensions etc", should it be on or off?

I deleted the folder, ran the installer again and set the option to restore default settings off, and still can't open firefox. Can someone explain in simple terms?

Asked by Mr. Potato 10 hours ago

Answered by Mr. Potato 2 hours ago

  • Solved

Universal Zoom

I'm running TB 78.12.0 and trying to follow this solution: For Windows, open Tools/Options/Advanced/General/Config. editor, or click the 3-bar icon at the upper right, … (read more)

I'm running TB 78.12.0 and trying to follow this solution: For Windows, open Tools/Options/Advanced/General/Config. editor, or click the 3-bar icon at the upper right, Options/Options/Advanced/General/Config. editor, right-click the preference layout.css.devPixelsPerPx, Modify, and enter a value of 1.20 or 1.25 or 1.5 or 2.0...

This may or may not be immediately applicable to TB 78, but I haven't been able to find the indicated places. I'm not at all tech literate. To be usable by me, all answers would have to include express statements that more advanced users can avoid. Where is "Tools/Options/Advanced/General/Config. editor" in TB 78? Where is "Options/Options/Advanced/General/Config. editor" in TB 78?

Thanks in advance for your help.

Asked by Sackbut 2 days ago

Answered by sfhowes 2 days ago

  • Solved

pop up blocker with bookmarklet

Hello, We run a website that uses a bookmarklet button which allows us to capture the current URL location and save it. This is placed on the Tool Bar where its easy for … (read more)

Hello, We run a website that uses a bookmarklet button which allows us to capture the current URL location and save it. This is placed on the Tool Bar where its easy for a user to use. Until now, its been working perfectly but with this latest update to FireFox we are seeing the pop-up blocking being activated with the yellow message bar at the top. Now this would be ok if we only had to allow the pop up once (by clicking allow site), but unfortunately the bookmarket button has to be able to work on all sites, which is the whole point of the button. So its impractical to keep allowing it every time its used. Disabling the pop-up blocker completely then works, but then the browser is open to other pop-ups. Is there any way to allow bookmarklets to display a pop up and not display a pop-up message? Without having to disable the entire pop-up functionality. Can the FF developers allow for user placed bookmarklets to not be pop-up blocked. Maybe an exception added for that. They are placed manually by the user so are allowed by the user only.

Thanks for reading. Paul.

Asked by paul319 5 months ago

Answered by jscher2000 5 months ago

  • Solved

Thunderbird QuickSearch at toolbar doesn't work but with Ctrl+Shift+F works

Hello, since the last updates not sure which, I lost the functionality of the Quick search at Toolbar although if I call Ctrl+Shift+F it still works (but its more cumbers… (read more)

Hello, since the last updates not sure which, I lost the functionality of the Quick search at Toolbar although if I call Ctrl+Shift+F it still works (but its more cumbersome to use).

 I Have rebuilt Global Database following suggestion from the Forum but did not solve the issue.
 Have used also Repair Folder, and compact folder, but also with no success.
 I'm using Portuguese UI, in dark mode, Thunderbird Version 78.8.1 64 bits.
Have tested just now on a different PC, with Portuguese UI, Standard Mode, but Thunderbird 78.8.1 32 Bits(it was before at 78.7.1) and there it's working OK.

Asked by Alf 4 months ago

Answered by sfhowes 3 months ago

  • Solved

Custom Installer

Is it possible to customize the installer for Firefox for Android similarly to the way it is described here: https://support.mozilla.org/en-US/kb/repackaging-windows-inst… (read more)

Is it possible to customize the installer for Firefox for Android similarly to the way it is described here: https://support.mozilla.org/en-US/kb/repackaging-windows-installer for other versions of Firefox?

Thank you in advance!

Asked by gtevi 1 day ago

Answered by Seburo 1 day ago

  • Solved

Tiny Fonts on some forwarded emails

On some emails, when forwarded the fonts are tiny, think 0.1 point and unreadable. This issue sounds very similar to this one https://support.mozilla.org/en-US/questions… (read more)

On some emails, when forwarded the fonts are tiny, think 0.1 point and unreadable.

This issue sounds very similar to this one https://support.mozilla.org/en-US/questions/1304953

Thunderbird 78.12.0 on Windows 10 64 bit.

Asked by CScotty 1 week ago

Answered by Toad-Hall 2 days ago

  • Solved

login password - why have it?

When I start Thunderbird I get the login box. If close it or just ignore it I still enter Thunderbird with full access to the accounts. Any ideas? I have just updated to… (read more)

When I start Thunderbird I get the login box. If close it or just ignore it I still enter Thunderbird with full access to the accounts. Any ideas? I have just updated to 78.12.0 (32-bit). The log-in has always seemed a bit clunky, often it does not gain focus and is hiding behind other running programs, also if I have changed my mind and do not want too carry on with Thunderbird it is impossible to close the program until signing in, it would be useful if one could close it at any time. Thanks

Asked by tonyinaustria 2 days ago

Answered by christ1 1 day ago

  • Solved

Silently Import Bookmarks from IE to Firefox

I am in an enterprise environment with over 500 machines, and we are looking for a way to import users Bookmarks from IE to Firefox silently and behind the scenes without… (read more)

I am in an enterprise environment with over 500 machines, and we are looking for a way to import users Bookmarks from IE to Firefox silently and behind the scenes without requiring user interaction.

Due to security restrictions 3rd party software is not a possibility. Most users have already been using Firefox. We do not want to delete their existing bookmarks in Firefox

Asked by Reod_Dai97 1 month ago

Answered by Mike Kaply 1 day ago

  • Solved

After Update, no profile and no folder in library

I went to update this morning when asked and then got the "profile missing" error pop up. I searched for the folder as advised but its no longer in my library folder. … (read more)

I went to update this morning when asked and then got the "profile missing" error pop up. I searched for the folder as advised but its no longer in my library folder.

Any suggestions? I really need the info in firefox and would not have even updated if i knew this was even thought of happening.

Also, tried to download and install firefox again and still get the same error..

Asked by jamiemorris215 8 hours ago

Answered by jamiemorris215 7 hours ago

  • Solved

Thunderbird not recieving or sending in 1 gmail account

OK so heres my problem I have 3 gmail accounts, all configured to work with my Thunderbird client 78.12.0 (64-bit) on Windows 10. One of which will not recieve or send em… (read more)

OK so heres my problem I have 3 gmail accounts, all configured to work with my Thunderbird client 78.12.0 (64-bit) on Windows 10.

One of which will not recieve or send emails. Every time I  try I'm asked for the password. The other 2 work just fine both recieving and sending, weirdly they have different smtp settings which are,

1. recieve imap.gmail.com - port 993 - Normal password - SSL/TLS 1. send smtp.gmail.com - port 587 - Normal password - STARTTLS

2. recieve imap.gmail.com - port 993 - Normal password - SSL/TL. 2.send smtp.gmail.com - port 465 - Normal password - SSL/TLS

3 The one that isn't working

I have tried a combination of both and now its configured thus

recieve imap.gmail.com - port 993 - Normal password - SSL/TLS send smtp.gmail.com - port 465 - Normal password - SSL/TLS But as I say Ive tried a combination of both

also tried all recomdations from these pages https://support.mozilla.org/en-US/kb/cannot-send-messages and https://support.mozilla.org/en-US/kb/cannot-receive-messages

I tried deleting the passwords and all other things mentioned but nothing seems to work I can log into the web mail for this account so its not that.Or should I delete this account off Thunderbird and make a new one? any help greatly appriciated Thanks

Asked by dROID 1 day ago

Answered by sfhowes 1 day ago

  • Solved

Video Speed Control Not Working Anymore

Hi, I had been using this addon: [https://addons.mozilla.org/en-US/fire.../video-speed-control/] and I had no problems with it, until today when I went to increase the sp… (read more)

Hi,

I had been using this addon: [https://addons.mozilla.org/en-US/fire.../video-speed-control/] and I had no problems with it, until today when I went to increase the speed of a video I was watching, and it wouldn't work no matter what. Clicking to increase the video speed doesn't make the video go faster, as it should.

I uninstalled it and installed many other video speed controller addons, one by one, but none of them work at all either!

The video speed control had been working perfectly well up until now, and I hadn't modified any settings or anything else, that might cause it to stop working.

So how can I get this video speed control addon: [|https://addons.mozilla.org/en-US/firefox/addon/video-speed-control/] to work for me again? Help! I don't want to switch web browsers.

Thank you very much for your time and help, I really appreciate it!

Asked by Clara Klein 1 day ago

Answered by cor-el 21 hours ago

  • Solved

Thunderbird 78.9.0 - Space Issues, using more disk space than the server, don't have enough space to compact.

I am managing 6 different mailboxes with Thunderbird. I need some space on my Mac (Big Sur, 11.2.3) so I ran OmniDisk Sweeper and I found out that TB profiles have 66.5G… (read more)

I am managing 6 different mailboxes with Thunderbird. I need some space on my Mac (Big Sur, 11.2.3) so I ran OmniDisk Sweeper and I found out that TB profiles have 66.5GB. The first three IMAP files are 20.3GB, 17.7GB, 16.0GB. Is there a safe way to delete them or make them lighter? Don't say to compact folders because since I don't have space it's not possible to do it.

Of course, for instance, the TB 20.3GB IMAP file on GMAIL is 8GB. So there is something not working properly in the sync.

Any Ideas?

Thanks, S.

Asked by SAG167 3 months ago

Answered by Wayne Mery 1 day ago