Showing questions tagged: Show all questions

Browser crash due to memory overflow

This isn't the first time this has happened. After each occurrence, I have to completely uninstall the browser and reinstall it from scratch. This means I have to reopen … (read more)

This isn't the first time this has happened. After each occurrence, I have to completely uninstall the browser and reinstall it from scratch. This means I have to reopen all my tabs, which is very annoying. In Chrome, I have had a large number of tabs open for many years and it works fine.

With Mozilla, something terrible is happening... I have many tabs open in Mozilla, and there comes a moment when, upon launching the browser and opening two or three tabs, Mozilla starts consuming up to 10 gigabytes of RAM. If I open a few more tabs, the browser crashes. I don't need to open 50 or 100 tabs, just 7-8-10 tabs are enough to make the browser crash. Moreover, if I open a new tab and go to google.com, the browser takes a very long time to load, even if it's the second tab.

This problem has happened before. I don't do anything with the browser, just visit sites like YouTube.

Clearing the cache and other recommended actions do not yield positive results. This is very annoying. Mozilla is my first and favorite browser, which I have been using for almost 20 years. I wouldn't want to uninstall Mozilla.

Asked by Sanya_ln 1 hour ago

how do i remove the mute tab button when hovering over tabs with audio playing

I often have many tabs open (25+) I have made it so tab shrink way more then normal (I like the way chrome handles tabs where they basically just shrink infinitely. Fire… (read more)

I often have many tabs open (25+) I have made it so tab shrink way more then normal (I like the way chrome handles tabs where they basically just shrink infinitely. Firefox doesn't do it's even with my twerks but ohwell.)

so when i want to click on a tab with audio playing at a small size i often mute the tab instead of clicking on the tab

Where and how can i remove the mute button that appears when hovering over tabs with audio playing?

I have never found that mute button useful so removing it will not impact me

Asked by andreasdevantier 23 hours ago

Last reply by Agent virtuel 3 hours ago

Not able to load sites

I was able to open reddit.com without any problems earlier, but recentrly I'm not able to load it up anymore. The loading screen is eternal and it doesnt show any kind of… (read more)

I was able to open reddit.com without any problems earlier, but recentrly I'm not able to load it up anymore. The loading screen is eternal and it doesnt show any kind of error (unless it tries to connect for too long like a couple of minutes, then the error does shows up). The site still sends me notificarions through the browser though. Any other site loads up without a problem. I tried to use methods mentioned in the help article (turned off proxy, turned on network.dns.disableIPv6, deleted cookies and cache). In other browsers (Edge, for example) reddit.com loads just fine. Please help me if you can.

Asked by Anton 6 days ago

Last reply by Anton 8 hours ago

Secure Connection Failed An error occurred during a connection to www.healthpartners.com. Certificate path length constraint is invalid. Error code: SEC_ERROR_PATH_LEN_CONSTRAINT_INVALID

Secure Connection Failed An error occurred during a connection to www.healthpartners.com. Certificate path length constraint is invalid. Error code: SEC_ERROR_PATH_LEN_… (read more)

Secure Connection Failed

An error occurred during a connection to www.healthpartners.com. Certificate path length constraint is invalid.

Error code: SEC_ERROR_PATH_LEN_CONSTRAINT_INVALID

This seems to be caused by Firefox. I don't have this problem with Edge, Chrome or Opera

Asked by rpurch 22 hours ago

Last reply by NNAMDI BARNERD ELIJAH 11 hours ago

  • Solved

New computer problems

I purchased a new computer, was finally able to download Firefox. When I go to use it, frigging Microsoft BING come up. How do I fix it? Thank you for your help. Susan… (read more)

I purchased a new computer, was finally able to download Firefox. When I go to use it, frigging Microsoft BING come up. How do I fix it? Thank you for your help. Susan

p.s. I am at work, the new computer is at home., The version of Firefox was downloaded yesterday and the operating system is Windows 11

Asked by Susan Gatewood 19 hours ago

Answered by TyDraniu 18 hours ago

Merge Mozilla account and Mozilla Support Account

I've had recent security issues and have had a couple actual breaches. Having two accounts so similar to one another caused some unnecessary confusion during a panicked … (read more)

I've had recent security issues and have had a couple actual breaches. Having two accounts so similar to one another caused some unnecessary confusion during a panicked burst of changing passwords. Can we merge them?

Asked by NumbReally 1 day ago

Last reply by James 12 hours ago

I cannot get into MS365 using Firefox

I have always been a Firefox user and all of a sudden I cannot get into my MS 365 Sharepoint if I am using Firefox, if I use Edge I can get into the accounts. I want to … (read more)

I have always been a Firefox user and all of a sudden I cannot get into my MS 365 Sharepoint if I am using Firefox, if I use Edge I can get into the accounts.

I want to use Firefox not big commercial browsers.

Kim Coontz [removed phone# and emails from public support forum] Work Email: [removed]

Asked by ekcoontz 14 hours ago

Last reply by jonzn4SUSE 12 hours ago

"Mozilla Firefox V52.9 ESR" plugin-container.exe stopped working mozglue.dll

The following error keeps happening constantly in Firefox ESR 52.9: Description Faulting application name: plugin-container.exe, version: 52.9.0.6746, time stamp: 0x5b2b… (read more)

The following error keeps happening constantly in Firefox ESR 52.9:

Description Faulting application name: plugin-container.exe, version: 52.9.0.6746, time stamp: 0x5b2bc061 Faulting module name: mozglue.dll, version: 52.9.0.6746, time stamp: 0x5b2bbbde Exception code: 0x80000003 Fault offset: 0x0000fb33 Faulting process id: 0x0x35F8 Faulting application start time: 0x0x1DAA06C630DBB2E Faulting application path: C:\Program Files (x86)\Mozilla Firefox V52.9 ESR\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox V52.9 ESR\mozglue.dll Report Id: 1e159f0c-62cf-4695-8ef2-861f89c36041 Faulting package full name: Faulting package-relative application ID:

Any ideas what is causing this?

Thanks!

Asked by Chris Wehner 1 day ago

Last reply by jscher2000 - Support Volunteer 14 hours ago

Subfolders not opening

using Win 11, Firefox browser, Google search. subfolders are listed but will not open. Using Bing they do open but I prefer Google. If this is a Google problem or a Win 1… (read more)

using Win 11, Firefox browser, Google search. subfolders are listed but will not open. Using Bing they do open but I prefer Google. If this is a Google problem or a Win 11 can you steer me in the right direction. Thanks My email is artsiii@aol.com

Asked by artsiii 2 days ago

Last reply by cor-el 15 hours ago

Videos on Facebook jumpy and jerky

Well, since I changed to a new computer with Win 11, videos on Facebook don't play right. They are videos that are posted by various people and real entities. They are n… (read more)

Well, since I changed to a new computer with Win 11, videos on Facebook don't play right. They are videos that are posted by various people and real entities. They are not smooth. They start to play and immediately pause then jump forward then pause and jump forward. If I copy the link and go to Chrome, paste the link and play the videos, they are normal Never did that on my old computer. Any ideas why the videos don't play normal?

Asked by boong 17 hours ago

CVE-2024-4367 PDF.js vulnerability | No advisory from Mozilla?

CVE-2024-4367 has been announced several days now with MITRE and CIS. There is also an issue/advisory on the github repo for PDF.js which appears that the fix has been me… (read more)

CVE-2024-4367 has been announced several days now with MITRE and CIS. There is also an issue/advisory on the github repo for PDF.js which appears that the fix has been merged into the master commit of PDF.js (https://github.com/advisories/GHSA-wgrm-67xf-hhpq).

The vulnerability is pretty serious and yet there is no Security Advisory from Mozilla on affected versions, etc. (https://www.mozilla.org/en-US/security/advisories/)

Is this normal and I am just being impatient?

Asked by calvin.tate 2 days ago

Last reply by dveditz 18 hours ago

Firefox won't open any pages or links.

I've followed all the recommendations. Problem still happens in troubleshooting mode as well. Doesn't allow sign in either. Have reloaded all C++, uninstalled, reinstalle… (read more)

I've followed all the recommendations. Problem still happens in troubleshooting mode as well. Doesn't allow sign in either. Have reloaded all C++, uninstalled, reinstalled, restarted. No links or pages will open.

Asked by andy.taylor.moore 19 hours ago

Fire fox keeps crashing

I keep getting this msg. will not open pages and will not restore "Gah. Your tab just crashed." I had to use EDGE to contact you will not open in fire fox. Please help. [… (read more)

I keep getting this msg. will not open pages and will not restore "Gah. Your tab just crashed." I had to use EDGE to contact you will not open in fire fox. Please help. [telephone number] Steve Badaracco

Asked by badaracco.s 22 hours ago

Last reply by Paul 19 hours ago

problem to scroll up with firefox in google colab

hello when i write many cell code in google colab and then run all of them when output there and i want to scroll up from last cell code to go to top of page,i have laggi… (read more)

hello when i write many cell code in google colab and then run all of them when output there and i want to scroll up from last cell code to go to top of page,i have lagging for scroll up in that and this problem just in firefox and in chrome is'nt problem thanks

Asked by a2010_z2000 20 hours ago

Firefox freezes

bold textExperienced Firefox browser session freezes a month or two ago. It seemed that some March/April '24 fixes/patches stabilized the app. They are occurring again wi… (read more)

bold textExperienced Firefox browser session freezes a month or two ago. It seemed that some March/April '24 fixes/patches stabilized the app. They are occurring again with increased frequency. What should I do to avoid this problem or switching to another browser? Thx

Asked by jasmithers 21 hours ago

Hardware acceleration makes videos in full screen pale

When I watch a video not in the full screen mod, the colors are as dark as they're supposed to be (pic 1), but when I enter the full screen mod, the video gets pale/brigh… (read more)

When I watch a video not in the full screen mod, the colors are as dark as they're supposed to be (pic 1), but when I enter the full screen mod, the video gets pale/brigher (pic2, compare the dark zones). it's fully connected with hardware acceleration. When it's on videos get pale and when it's off they don't. But I can't turn it off because I also need it for an addon I use as it won't work without it. Someone on the forum here said that turning on layers.force-active might help with a bug of hardware acceleration. I turned it on and it helped - acceleration was on and videos didn't get pale, but then everything got back and now this setting doesn't work anymore. I also opened trouble shooting mode and videos didn't get pale with it even with acceleration on, but I don't know why, becaues when I closed it I deleted all the extensions, turned on acceleration and videos got pale again. And, this problem is only in this browser. This problem really keeps my up at night and I'm so tired of it

Asked by Anton 21 hours ago

Lost bookmarks and passwords

Hello All, Since my Firefox browser has many issues these days, I tried to reinstall it but forgot to leave the box next to “Remove My Firefox Personal Data and Customiz… (read more)

Hello All,

Since my Firefox browser has many issues these days, I tried to reinstall it but forgot to leave the box next to “Remove My Firefox Personal Data and Customization” unchecked when I proceeded with the installation.

I don't have any manual backup of my Window 11 system or bookmarks / passwords stored on Firefox. And all Firefox folders now have a last-modified time later than the time when I clicked the installation file. Thus, I guess my bookmarks / passwords stored over the past two years are forever gone. But I would like to make sure that it is really the case so that I can move on and start feeling better.

I understand it was completely my careless mistake. But your kind feedback would really, really be appreciated.

Thanks!

Asked by Chloe Lee 23 hours ago

privacy browser being monitored message

When I pull up my settings, it states that my browser is being monitored by my organization. The problem is that my laptop is my private laptop and not connected to any … (read more)

When I pull up my settings, it states that my browser is being monitored by my organization. The problem is that my laptop is my private laptop and not connected to any organization, at least, not with my knowledge. When I click on the link associated with the message, it lists two policy names. One policy value is locked with the word true after it. The other policy value is unlocked with the word false after it. What do I do?

Asked by melchizadek 1 day ago

[Firefox Memory Leak

Hi, I recently facing an issue that the Firefox browser randomly maxed out my RAM and went unresponsive. Like the screenshot below, I am only trying to open Facebook a… (read more)

Hi,

I recently facing an issue that the Firefox browser randomly maxed out my RAM and went unresponsive. Like the screenshot below, I am only trying to open Facebook and Instagram, 2 tabs.

I have tried to open about:memory and about:processes to monitor but it just went unresponsive and both the monitoring just hanged.

Have no idea why the Firefox process taking up so much RAM. Need help.

Asked by icefire94 1 day ago