All Products Support Forum

I have seen numerous posts on this forum involving the "Leave Messages on Server" option in the server portion of the Account settings. Many of these posts include responders stating that this option does not apply to POP servers.

If this is correct, why does Thunderbird even include this setting for an account that is explicitly designated as a POP server/account? This is an invitation to confusion and misunderstanding; I have been a victim of this. It seems to me to be a no-brainer to change the code to remove this option from these POP accounts.

Scenario: I have two E-Mails configured in thunderbird. For simplicity, let's assume they are: `alice@gmail.com` and `bob@cock.li` .

I have configured both via SMTP, and they are *totally different* SMTP servers (Gmail vs. cock.li)

If I compose a message from "alice@gmail.com" to "bob@cock.li", then when I reply from Bob's inbox in Thunderbird, everything is OK.

However, if I compose a message from "alice@gmail.com" to "bob.extra@cock.li", using the `.` alias feature of cock.li, then although Bob gets the message in his inbox, clicking "Reply" will actually set "From" as "alice@gmail.com" and "To" as "bob.extra@cock.li" !

To be very clear: this happens when clicking reply in Bob's inbox in Thunderbird.

I think this is a Thunderbird issue because:

• It happens even if I compose the E-Mail from Alice's webmail (i.e. Browser) (Note: Alice still exists in Thunderbird)
• It DOES NOT happen if Alice DOES NOT exist in Thunderbird
• It DOES NOT happen if I try and reply as Bob via cock.li's webmail (i.e. Browser)

My guess is somehow when Thunderbird sees both Alice and Bob as valid accounts in Thunderbird, but the recipient was an aliased version of Bob, it somehow gets confused.

Here are example received headers for an actual demo I tried. (poiasd@saxrag.com is main E-Mail, abuse@saxrag.com is an alias. poiasdpoiasd@cock.li is the sender)

``` Return-Path: <poiasdpoiasd@cock.li> Delivered-To: poiasd@saxrag.com Received: from mail.saxrag.com by vps-2395d3b9.vps.ovh.net with LMTP id Ujt4LrxzMGbCCBAA3wKhXw (envelope-from <poiasdpoiasd@cock.li>) for <poiasd@saxrag.com>; Tue, 30 Apr 2024 04:29:48 +0000 Authentication-Results: mail.saxrag.com; dkim=permerror header.d=cock.li header.i=@cock.li header.a=rsa-sha1 header.s=mail header.b=JEr8eBKM; dkim-atps=neutral Received: from mail.cock.li (mail.cock.li [37.120.193.123]) by mail.saxrag.com (Postfix) with ESMTPS id A0E8C43C03 for <abuse@saxrag.com>; Tue, 30 Apr 2024 04:29:48 +0000 (UTC) MIME-Version: 1.0 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=cock.li; s=mail; t=1714454824; bh=srzi4nIgmpT6bW/cD6Um2I0qdwT33DsnyzueIPNTpP0=; h=Date:From:To:Subject:From; b=JEr8eBKMA14h1Cxa9V/VRXI4HW9N2jgxJRoLqt7JGONFuPPGOeOH8RYV3+OjkpnIw d/gN5oVnmP0UvUrDkslxvmypeG8qt5NHSSQ2wk5I65iqx+soYPJ8imYYBTu4b1VhHk kTQErXT23hsZwLHoXSHlpnBQYpuuY7uHZXYacEAxVjzZ46ICNc1xDX/iAaA/DIF79h iwZMJT1+Gs3+jh7mnbU+fp0vJA+eafp8z+OXELLEMTWBtkp1imXKjig5X/k3DXAG7a jqeff2obhLKPV39BtxbaXIxVsRmECwSZ7/O2fhqRC9FIFVepH5FQpZFXG5hqJ07WCa GhumeUysmhJxw== Content-Type: text/plain; charset=US-ASCII;

format=flowed

Content-Transfer-Encoding: 7bit Date: Tue, 30 Apr 2024 13:27:03 +0800 From: poiasdpoiasd@cock.li To: abuse@saxrag.com Subject: Sending from WebMail User-Agent: Roundcube Webmail/1.4.15 Message-ID: <07a14e0d75a83f779ade6de65c42db83@cock.li> X-Sender: poiasdpoiasd@cock.li ```

I have a new PC. After installing Thunderbird onto my new PC, emails from my old PC are not there. Can these be recovered? I have a copy of my old PC hard drive files but not the actual PC. Thanks Jim Ferrier

I just migrated my email from cox to yahoo servers. The cox.net domain is retained.

I had never seen a "bulk" folder with my other domains and was having problems with emails being sent there.

I deleted the bulk folder and it moved to trash but cannot actually be deleted. I also re created a bulk folder. see pic.

Now emails are still going to the bulk folder that is in trash.

Is there any way to fix this?

Thanks

Hi, Left post outlining TBird 115.x issues but I am the issue for the 'search' woes. The upper section simply needed to be shrunk - became a 2-headed arrow [when I figured it out.] Wonder whether other problems are also blatantly simply.

Hello there!

I recently had to reinstall Firefox as my original drive died. I had used about:config to disable the bookmark bar favicons as I have a visual aesthetic I enjoy on my computer.

Now in 2024, it seems that all of the settings I previously used are no longer functioning when toggling them to false within about:config. They were browser.chrome.favicon, and, browser.chrome.site_icons .

Doing searches, all I can find are tips and tricks from many versions ago, some dating all the way back to 2007.

Does anyone know how, in the current version of Fires, which at the time of this writing is 125.0.3 to remove the favicons? I have attached a pic of the look I am going for, which is the default globe icon, instead of the annoying favicon. I tried the userChrome.css trick, but it completely removed the globe icon as well.

I know there has to be a new setting in about:config that will work, I just can't seem to find it.

Any help would be most welcome! And thank you!

Windows 10. Thunderbird 115.8.0 While trying to figure out why my taskbar badge says I have 99+ unread emails (for the record, I only have 7), I hovered over the tray icon, and it says I have over 4 billion (with a B!) unread emails. That's not even possible with the email address I'm using it for. Why would this be like this, and how do I get it to be accurate?

My environment - I am running Thunderbird 115.10.2 (64-bit), and Windows 10. - I have had NO Windows updates for at least two weeks.

The problem - About five days ago, outgoing messages (messages I was trying to send) started taking about 15 to 30 seconds before they were sent successfully.

- Today, I am unable to send messages. I can receive messages.

Actions I have taken 1. I re-installed Thunderbird after using Revo Uninstaller to uninstall it. 2. I contacted my ISP. They checked their settings, and have been unable to detect any error.

Please help!

Kenneth Govias [removed phone# from support forum] (Canada)

Video of the issue

If i open a link to redirect to an app, let’s say wikipedia, it will redirect fine. When i switch back to Firefox, the mobile version of the link i clicked on will be loaded instead of just displaying search engine search results where i clicked the wikipedia link. (Admin note: edited to fix formatting issue)

Another thing that happens is if i click on the link, still being wikipedia, get redirected to the app, then close out firefox, the next time i open firefox, it will redirect me back to the wikipedia app.

This issue I have been having is not just related to Wikipedia, this is for any other link that may open a related app I have installed on my phone.

iOS 17.5 iPhone 14 Pro

With Windows11 and Thunderbird 115.10.1, I am suddenly unable to send emails. It has been fine up until a few days ago and as far as I am aware, nothing has been changed.

ATT made me change my email password which restored my access to email on yahoo. Thunderbird isn't accepting the new password. (It did open to show my emails going back to 4/17/2023 after I entered the new password.) I get a message that log in to server failed. Then a window opens to enter new password. Already entered the new (correct) password that works on yahoo. How do I get Thunderbird to work again?

I've gone into "sort-by" and tried enabling threading. I've tried checking the unthreaded box. Group job related email still just disappears. I can't find received group email in the trash or in the junk. I can't find any evidence in Thunderbird that the group email was received. If I go to a different email tool, there it is. Thunderbird is broken. If I scroll back in time and accidentally scroll past the date of the first group email, there it is. I can't be spending all day scrolling through months to years worth of email just to find out I got a group email from someone today. This is totally unreliable way to find an urgent work email.

I send .doc and .pdf files to my customers. When creating the outgoing email message and attach a file, I used to be able to see the file in the preview pane. I can no longer see the preview. Please help. This feature does work for jpg, tiff, and other image files.

Hi, after upgrading the programs to version 115.10.1 after restarting, all folders in the folder panel disappeared. I still have all accounts visible in the account settings. I attach a screenshot.

I follow someone instructions: Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - Profile Folder - click on 'Open Folder' A new window opens showing contents of your 'profile name' folder Exit Thunderbird now - this is important Scroll down - delete all of the following files.

   folderCache.json
   folderTree.json
   session.json
   xulstore.json 

Start Thunderbird With no results. Thank you for any help.

In a recent email Thunderbird sees an HTML message as plain text, and does not decode it. The message is decoded by my phone using "Email - Fast & Secure Mail by Edison Software". See attached screenshot. Normally Thunderbird suceeds where phone apps fail.

All other HTML messages seem OK

Here is the message source 40%; font-family: arial, helvetica, sans-serif; font-size: 16px; text-ali= gn: left; margin: 0; padding: 0;" align=3D"left">The UK Government introd= uced the new requirement last year which means voters in England have to = show an acceptable form of photo ID when voting at a polling station.</p>=

=A0

<a href=3D"https://lnks.gd/l/ey= JhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDEsInVyaSI6ImJwMjpjbGljay= IsInVybCI6Imh0dHBzOi8vd3d3LmNoYXJud29vZC5nb3YudWsvVm90ZXJJRCIsImJ1bGxldGl= uX2lkIjoiMjAyNDA0MzAuOTQwNTc0OTEifQ.sF6WGrw7AMAA7KUoeJe3PefG-JsfcexOBU6ji= k9oZyQ/s/1080167471/br/241551225317-l" target=3D"_blank" rel=3D"noopener"= style=3D"color: #FFFFFF; text-decoration: none; -ms-word-break: break-al= l; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyp= hens: none; background-color: #7F7384; border-radius: 3px; border-color: =

1. 7f7384; border-style: solid; border-width: 8px 20px;">View the full list=

of accepted photo ID.</a>

=A0

People voting by post ar= e also being reminded to return their postal votes by Thursday May 2.

=A0

If you are unable to ret= urn your vote by post before Thursday May 2, you can take it your polling= station or the Council offices on polling day.

=A0

The Elections Act 2022 h= as made several changes to the existing electoral law which means from Th= ursday May 2, you will be only able to hand in a maximum of up to six pos= tal votes per poll. This includes your own postal vote, and postal votes = of up to five other people per poll.

=A0

If you are handing in po= stal votes at either a polling station or the Council offices, you will b= e also asked to complete a short =91postal vote return=92 form by a staff= member.

=A0

Voters are also reminded= not to post postal votes into the letterbox at the Council Offices, othe= rwise the postal vote will be rejected.

=A0

<a href=3D"https://lnks.gd/l/ey= JhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDIsInVyaSI6ImJwMjpjbGljay= IsInVybCI6Imh0dHBzOi8vd3d3LmNoYXJud29vZC5nb3YudWsvcGFnZXMvdm90aW5nX2J5X3B= vc3QiLCJidWxsZXRpbl9pZCI6IjIwMjQwNDMwLjk0MDU3NDkxIn0.gcfM6b0PSr6dSbpI-4kF= 7mKXs-8XTkNGnVuzpzPyzkQ/s/1080167471/br/241551225317-l" target=3D"_blank"= rel=3D"noopener" style=3D"color: #FFFFFF; text-decoration: none; -ms-wor= d-break: break-all; word-break: break-word; -webkit-hyphens: none; -moz-h= yphens: none; hyphens: none; background-color: #7F7384; border-radius: 3p= x; border-color: #7f7384; border-style: solid; border-width: 8px 20px;">F= AQs about the changes to postal vote handling</a>

style="3D"=A0

A total of 76 polling st= ations staffed by more than 290 people will be open between 7am and 10pm = on May 2 so people cast their vote. Your poll card will tell you which po= lling station you must vote at and offer a list of the types of photo ID = which can be accepted.

style="3D"=A0

<a href=3D"https://lnks.gd/l/ey= JhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDMsInVyaSI6ImJwMjpjbGljay= IsInVybCI6Imh0dHBzOi8vd3d3LmNoYXJud29vZC5nb3YudWsvbmV3cy8yMDI0LzA0LzMwL3J= lbWVtYmVyX3lvdXJfcGhvdG9faWRfb25fbWF5XzIiLCJidWxsZXRpbl9pZCI6IjIwMjQwNDMw= Ljk0MDU3NDkxIn0.Vy8Vw2ouSthk-IlFIovxn-WUZnjsbIRz-rdhoRPUQe4/s/1080167471/= br/241551225317-l" target=3D"_blank" rel=3D"noopener" style=3D"color: #FF= FFFF; text-decoration: none; -ms-word-break: break-all; word-break: break= -word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; backgrou= nd-color: #7F7384; border-radius: 3px; border-color: #7f7384; border-styl= e: solid; border-width: 8px 20px;">Read the full story</a>

                   </td>
               </tr>
           </table>
       </td>
   </tr>
  =20
   <tr>
      <td>

                    =20

       </td>
   </tr>
  =20
   <tr>
     <td>

              =20

       </td>
   </tr>

</table> </td></tr></table> </td></tr></table>

=20

<font face="3D">Stay connecte= d with Charnwood Borough Council:</font>

<font><a href=3D"https://lnks.gd/l/eyJhbGciOiJ= IUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDQsInVyaSI6ImJwMjpjbGljayIsInVybCI= 6Imh0dHBzOi8vd3d3LmZhY2Vib29rLmNvbS9jaGFybndvb2RiYy8iLCJidWxsZXRpbl9pZCI6= IjIwMjQwNDMwLjk0MDU3NDkxIn0.mVdB-DNGWaVvLIUunjXvXGLNEhiY9U5eiu2KR_n0ibc/s= /1080167471/br/241551225317-l" target=3D"_blank" rel=3D"noopener"></a> =A0 <a href=3D"https://lnks.gd/l/eyJhbGciOiJI= UzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDUsInVyaSI6ImJwMjpjbGljayIsInVybCI6= Imh0dHBzOi8vdHdpdHRlci5jb20vQ2hhcm53b29kQkMiLCJidWxsZXRpbl9pZCI6IjIwMjQwN= DMwLjk0MDU3NDkxIn0.sE8T-OVOmsXsbMsYe_dbkIkKQBVLqdnbjhvdAVgHC6w/s/10801674= 71/br/241551225317-l" target=3D"_blank" rel=3D"noopener"></a> =A0 <a href=3D"https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.ey= JidWxsZXRpbl9saW5rX2lkIjoxMDYsInVyaSI6ImJwMjpjbGljayIsInVybCI6Imh0dHBzOi8= vd3d3LmxpbmtlZGluLmNvbS9jb21wYW55L2NoYXJud29vZC1ib3JvdWdoLWNvdW5jaWwiLCJi= dWxsZXRpbl9pZCI6IjIwMjQwNDMwLjk0MDU3NDkxIn0.SXwaFZZofvE7dqdcVRxmTbrfC_-cZ= URKxlgi9Bh0p0A/s/1080167471/br/241551225317-l" target=3D"_blank" rel=3D"n= oopener"></a> =A0=A0<a href=3D"https://lnks= .gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDcsInVyaSI6ImJwMj= pjbGljayIsInVybCI6Imh0dHA6Ly93d3cuZ292ZGVsaXZlcnkuY29tLyIsImJ1bGxldGluX2l= kIjoiMjAyNDA0MzAuOTQwNTc0OTEifQ.9yTH5OwyBcvraY5boXQryghr0umfi7phFg3JQOT4b= Yo/s/1080167471/br/241551225317-l"></a></font>

<font face="3D">SUBSCRIBER SERVICES:</font> = <font face="3D"><a href=3D"https://lnks.gd/l/ey= JhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDgsInVyaSI6ImJwMjpjbGljay= IsInVybCI6Imh0dHBzOi8vcHVibGljLmdvdmRlbGl2ZXJ5LmNvbS9hY2NvdW50cy9VS0NIQVJ= OV09PRC9zdWJzY3JpYmVyL2VkaXQ_cHJlZmVyZW5jZXM9dHJ1ZSN0YWIxIiwiYnVsbGV0aW5f= aWQiOiIyMDI0MDQzMC45NDA1NzQ5MSJ9.ADY_mCtFVj0k-6qwoAYiXubR9bVJaKN7syF_GVGm= LIU/s/1080167471/br/241551225317-l" title=3D"Manage Subscriptions">Manage= Subscriptions</a> =A0|=A0 <a href=3D"https://lnks.gd/l/eyJhbGciOiJIUzI1N= iJ9.eyJxdWVyeV9wYXJhbXMiOlsidmVyaWZpY2F0aW9uIiwiZGVzdGluYXRpb24iXSwiYnVsb= GV0aW5fbGlua19pZCI6MTA5LCJ1cmkiOiJicDI6Y2xpY2siLCJ1cmwiOiJodHRwczovL3B1Ym= xpYy5nb3ZkZWxpdmVyeS5jb20vYWNjb3VudHMvVUtDSEFSTldPT0Qvc3Vic2NyaWJlci9vbmV= fY2xpY2tfdW5zdWJzY3JpYmUiLCJidWxsZXRpbl9pZCI6IjIwMjQwNDMwLjk0MDU3NDkxIn0.= ZO2r2bzqIgpwsQEhTGZwRXXOHA6-_EEKQOM8DlKS9Z8/s/1080167471/br/241551225317-= l?verification=3D5.3ed4547e2334334d63ec5be244543750&destination=3Droger%4= 0rogerwhill.plus.com" title=3D"Unsubscribe from All Topics">Unsubscribe A= ll</a> =A0|=A0 <a href=3D"https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxs= ZXRpbl9saW5rX2lkIjoxMTAsInVyaSI6ImJwMjpjbGljayIsInVybCI6Imh0dHBzOi8vc3Vic= 2NyaWJlcmhlbHAuZ292ZGVsaXZlcnkuY29tLyIsImJ1bGxldGluX2lkIjoiMjAyNDA0MzAuOT= QwNTc0OTEifQ.ytrrtEdY68bcdjdm5MMeGMO7YeM07ml8wrjyELRncY0/s/1080167471/br/= 241551225317-l">Help</a></font>

</body> </html> =0A

Urgent Help Please as lost ALL EMAILS - I cannot get to post in Thunderbird: 1) I've now spent 4 hours, (from what was trying to sort a 'simple' problem on the server), as I couldn't send or receive any emails, as they think I've 6.5Gb of data on it, in spite of my deleting all my emails off it. So they allowed some extra space to temp sort it again. It's been an issue for about 3mths now. But I deleted everything just the other day having confirmed that was not deleting them off my laptop and that the previously lost emails 2 yrs ago weren't still on their server.

But now checked back on my email client Thunderbird, and I've no emails. They're all GONE bar the odd few I've put into folders (I stopped using folders years back as that lost all my emails way back then!), so I'd been keeping them all in the Inbox. Although I've a few old Inbox files with previous old old emails in so I can access them if I need to. But at least their there! But now again I've just lost everything. This is such a disaster.

Over the last 2yrs it's been going OK until today. Now it's LOST ALL MY EMAILS. I'm as per usual up to my eyes and have to travel this friday for meetings next week. The last thing I needed today was this. I've lost so much data and info in those emails it's doesn't bare thinking about. From show tickets that I need, medical info and data, to flight details to all sorts of crucial data. My ONLY saving grace is that anything I've replied to, I have a copy in the sent folder.

So Please Forgive this being in Firefox, as I can't even add it to Thunderbird help area!! I've had to reset my pw too just to sign in. Sadly right now it all feels so very upsetting I'm thinking I'll have to just have to start using another email client! If every 2 yrs I lose all my emails then this is just not acceptable. I hope you can move this to the Thunderbird threads. If you do please send me a link to it so I can try and find it.

What's so upsetting is had I saved the Inbox file when I saw the 13Gb file size, a bit eariler then, I think I could have saved them. I fear though that the remote server people deleted something, that was somehow still linked to my system and that's meant they've deleted my emails off my laptop too! Terrifying! (Perhaps that is what happened before back in '22. ???) I did look at a 'Sync' settings but not sure what they did so cancelled back out of them.

Running on Win 10 Pro 64Bit i7core 8Gb Ram Thunderbird 115.10.1 (64-bit)

Any and all help will be most gratefully received.

Sub issue to get help : 2) Error to Sumbit to Thunderbird: Sadly I've gone around and around your system saying Ask Question when nothing answers my query on the Thunderbird email questions. But when you click on Ask Question it just takes you back around the system again / Browse all Programs / re click on thunderbird/ reclick on Emails and back to list of FAQ's but nothing helps so click on Get Help and back around you go in a deja vu system.

I choose a new theme. After a while, I close Firefox. When I start Firefox again, my chosen theme appears briefly, then the default theme replaces it. Why? FYI: it doesn't happen with just one theme.

I am using the latest version of firefox nightly. I notice this on another PC that shares the same profile. However one of my PCs doesn't take this long and it uses the same profile as well. It also seems that the pinned tabs are not loading correctly because I get errors with those pages too.

https://imgur.com/a/6IIyTJc