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I am unable to open Thunderbird at all - it just keeps crashing and asks me to send a crash report.

My Thunderbird e-mail will not open at all! When I double click the icon to open it, I just get a dialog box saying "Sorry, Thunderbird has crashed and is unable to open… (read more)

My Thunderbird e-mail will not open at all! When I double click the icon to open it, I just get a dialog box saying "Sorry, Thunderbird has crashed and is unable to open." (or something similar). It then offers a box to check to send an error report to Mozilla support (which I thought wasn't supporting Thunderbird any more...?) Then there is a choice to restart or quit Thunderbird.

I have done this multiple times. I have also shut down my browser and rebooted. Nothing has helped, I still get the same dialog box but have not received any response. I have to log into Xfinity on the web to see my emails -(I have a "comcast.net" address).

I just got back from vacation on 7/29/21 when this started happening. Thunderbird worked fine before I left on 7/12/21. I am wondering if this has anything to do with the new version 78 which I understand is being released some time soon to existing users.

Does anyone have any suggestions? Your help is greatly appreciated!! P.S. I am not well-versed in computer technology. Thank you!!

Asked by molly.merideth 12 hours ago

Last reply by sfhowes 1 hour ago

After 89.0.1 update on Windows, Firefox will not release the audio device, not allowing the computer to sleep.

Since the 89.0.1 update on Windows 10 21H1 (Build 19043.1055), Firefox will not let my PC sleep, unless I quit and re-open Firefox. There is no audio playing on any tabs,… (read more)

Since the 89.0.1 update on Windows 10 21H1 (Build 19043.1055), Firefox will not let my PC sleep, unless I quit and re-open Firefox. There is no audio playing on any tabs, but after a while of using Firefox on YouTube or whatnot, it will not release the audio device to let Windows put my monitors to sleep even though all playback has ended.

This can clearly be seen by running "powercfg /requests" as an administrator.

With videos playing, as expected Firefox reserves the audio device, as well as an Execution request.

Output: [ PS C:\WINDOWS\system32> powercfg /requests DISPLAY: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe display request

SYSTEM: [DRIVER] High Definition Audio Device (HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438581&REV_1000\4&2d156fef&0&0001) An audio stream is currently in use.

AWAYMODE: None.

EXECUTION: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe non-display request

PERFBOOST: None.

ACTIVELOCKSCREEN: None. ]

But after you stop playing the video the output becomes: [ PS C:\WINDOWS\system32> powercfg /requests DISPLAY: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe display request

SYSTEM: [DRIVER] High Definition Audio Device (HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438581&REV_1000\4&2d156fef&0&0001) An audio stream is currently in use.

AWAYMODE: None.

EXECUTION: None.

PERFBOOST: None.

ACTIVELOCKSCREEN: None. ]

You can see the audio device doesn't get released, and the only resolution is to quit and restart Firefox.

This doesn't always happen, but does happen after a while.

Asked by Nabeel Rahimpour 1 month ago

Last reply by Seamus Everywhere 7 hours ago

emails disappearing from deleted in version 78.8.1 - fix?

Some mails landed in the deleted folder and when I see the 5 mails there I go to put them back into the inbox and on clicking the folder they all disappear!! This happene… (read more)

Some mails landed in the deleted folder and when I see the 5 mails there I go to put them back into the inbox and on clicking the folder they all disappear!! This happened twice. Now creating a mail and placing it in the deleted it remains and thus works correctly. How can I be sure that mails do not disappear without my control? They are no older than a day. Thanks everyone.

Asked by whatsitcalled 4 months ago

Last reply by elru 1 day ago

  • Solved

How can I turn off update avaliable notification?

I'm currently in my vacation home and I don't have home internet here. I'm connecting through my mobile phone using limited mobile data. and I selected not to download up… (read more)

I'm currently in my vacation home and I don't have home internet here. I'm connecting through my mobile phone using limited mobile data. and I selected not to download updates because it keeps updating itself like twice in a week and every MB counts in limited data plans especially if it's just 4 GB total for each month.

But now every time I open the firefox it showing download latest update popup like an annoying virus on the top right corner where 3 horizontal lines are located.

I checked the internet and previously this was an option in it's settings. Then this option removed and only hidden behind the about:config . and now it's completely removed from about:config either.

The only reason I switched from chrome to firefox was because google became an absolute dictator lately and all it's changes was to limit down my accessibility. I switched to firefox becuse it doesn't backstab it's users and they give the choice to it's users rather than dictating it like dictators. So did I make a mistake switching to firefox? Is firefox becoming just like chrome now? or is there (hoping so much) and option given us to turn off the notifications as well?

Asked by aurora1166_1166 2 days ago

Answered by cor-el 2 days ago

Firefox won't load certain pages properly

Spontaneously, Firefox is now unable to load certain websites properly: Twitter won't show tweets, streaming websites won't play, and sites like Wikipedia have lost their… (read more)

Spontaneously, Firefox is now unable to load certain websites properly: Twitter won't show tweets, streaming websites won't play, and sites like Wikipedia have lost their formatting. Other websites seem completely unaffected, like YouTube, Pinterest, and news sites. This is only happening on Firefox, as my other browsers are unaffected, but Firefox is my default and I don't want to have to switch.

I've tried restarting both the browser and my PC, clearing the cache, turning off my firewall and anti-virus, disabled add-ons, and unregistered service worker... I'm out of ideas.

I've included some images to show what I mean.

Asked by swain.commission 1 month ago

Last reply by Chris Mortland 2 days ago

Can I reopen windows on a new computer by transfering files from my old computer?

My situation is probably unique but basically, I have a new computer. On my old computer I had a fair few windows open. Because of a lot of different issues (bad battery,… (read more)

My situation is probably unique but basically, I have a new computer. On my old computer I had a fair few windows open. Because of a lot of different issues (bad battery, no working charger etc.), I have access to the hard drive of my old computer but I can't turn it on anymore and it died before I could reopen most of the windows on my new computer. I'm able to use the hard drive as an external hard drive to transfer everything to the new computer as needed So, I know it's possible to get back bookmarks by transferring the files. I also know that there is a recovery file somewhere in the firefox folder which is used when hitting "Restore previous session" to get back the previous windows Would that mean it's possible to find the file from the old computer's hard drive and move it to the same folder on the new computer to use for the restore function in a similar was as the bookmarks?

Asked by Mike 3 days ago

Last reply by Mike 2 days ago

Firefox blurry after update to version 90.0.2 (64 bit)

I updated Firefox yesterday and since then everything in Firefox is blurry, except for some drop down menu's for some reason. Everything else is... I use two 4k 60hz moni… (read more)

I updated Firefox yesterday and since then everything in Firefox is blurry, except for some drop down menu's for some reason. Everything else is... I use two 4k 60hz monitors. On both of these they are blurry. It also seems like everything moves up and down a pixel when giving input (like keyboard or mouse inputs). I added an image of the blurriness. Does anyone know how to fix this?

Note: This is the only software experiencing this problem.

Best regards

Asked by JezusHimself 4 days ago

Last reply by cor-el 3 days ago

Size of INBOX and TMP files

Hello! What is *.tmp files in profile folder in Thunderbird? Size of this files is similar to INBOX. And size of the folder may be 10 times bigger then real size of INBOX… (read more)

Hello!

What is *.tmp files in profile folder in Thunderbird? Size of this files is similar to INBOX. And size of the folder may be 10 times bigger then real size of INBOX. How to fix it? Screenshot in attach

Asked by icy 4 days ago

Last reply by Wayne Mery 3 days ago

Page Inspector Keep poping out when hit Shift

When hit shift and click somewhere in the webpage or type something, the "Page Inpector" keep poping out (see attached screenshot), this is so annoying that I basically c… (read more)

When hit shift and click somewhere in the webpage or type something, the "Page Inpector" keep poping out (see attached screenshot), this is so annoying that I basically cannot type any capital letters. I have tried the option "Refresh Firefox", the browser seems to be set to default mode, but the issue still exsist. Tried for a new keyboard, the same. I searched the forum, but unfortunately cannot find a proper solution. Hope anyone can help me with this, otherwise I have to consider to change my default browser (which I really don't want to because of such a simple but annoying problem).

Thanks a lot for anyone could provide any suggestions !

Asked by wangxinwei1017 4 days ago

Last reply by wangxinwei1017 4 days ago

  • Solved

Thunderbird very very slow

Suddenly, Thunderbird 78.9.0 (64-bit) Win10 is very very slow I don't want to reinstall and have to redo all my settings - anything I can do for this? All else works OK … (read more)

Suddenly, Thunderbird 78.9.0 (64-bit) Win10 is very very slow

I don't want to reinstall and have to redo all my settings - anything I can do for this?

All else works OK on the PC, Thunderbird was OK before.

Any way to back up my settings so I don't have to do all that again?


Thank you

Asked by t8769 3 months ago

Answered by t8769 3 months ago

connexion with e-services belgian government

Hi, i'm from belgium. Since a week i try to connect to the e-services of the belgian government with cardreader and Eid (electronic identity). i re-installed successfull… (read more)

Hi, i'm from belgium. Since a week i try to connect to the e-services of the belgian government with cardreader and Eid (electronic identity). i re-installed successfully many times the software. The testing of the cardreader and Eid were ok. Still it is impossible to connect. I never had problems in the past to connect, why now ? what has changed ? It is rather urgent, because of the ultime deadline (yet passed!!). Can anyons help me ? Thanks.

Asked by monique-leroy 3 months ago

Last reply by firefox2017 5 days ago

Retrieving deleted emai from trash folder IMAP acc.

Hi, I was not aware of the option that was active: that the newly installed IMAP conversion of what was a POP account had a setting that was following the server's settin… (read more)

Hi, I was not aware of the option that was active: that the newly installed IMAP conversion of what was a POP account had a setting that was following the server's settings. When I opened TB, I saw that messages were being deleted from the trash folder. I tried the repair function but I'm guessing that made it worse in the end? Because the file in the location was smaller in size after that.

Is it still possible to retrieve the messages? I copied them from the old POP account into the new IMAP account by: CTRL A and then moving them to the designated folder. Which was in this case the same, trash.

One might think why is that so important if it was the trash folder, well, it is because it was not yet reviewed properly of what emails really could go and what should be kept or the contents partially copied into a text file or so.

Are there steps that can be taken still? Thanks :):)

Asked by Dan14 2 weeks ago

Last reply by Dan14 5 days ago

why can't this "help" page answer a direct question?

Ok so the original question was "What is Cloudflare? but apparently JUST LIKE GOOGLE you just ignore search terms and populate a bunch of so-called answers that have noth… (read more)

Ok so the original question was "What is Cloudflare? but apparently JUST LIKE GOOGLE you just ignore search terms and populate a bunch of so-called answers that have nothing whatsoever to do with the question!

Asked by sercouwis2004 1 week ago

Last reply by u10tek1 6 days ago

How to get rid of Google from my search/browser.

In Firefox, I select DuckDuckGo as default Browser. I type the word "news" and in the address bar it automatically adds google which I don't want. Even when I type in t… (read more)

In Firefox, I select DuckDuckGo as default Browser. I type the word "news" and in the address bar it automatically adds google which I don't want. Even when I type in the Firefox address bar, the address always converts to news.google.com. I have to manually select DuckDuckGo as the news browser. How do I stop Goggle from redirecting my search to its news address?

Asked by bakerrrr 6 days ago

Last reply by jscher2000 6 days ago

  • Solved

Firefox not opening after crash

My PC crashed and when I try to open firefox I get this error XML Parsing Error: undefined entity Location: chrome://browser/content/browser.xhtml Line Number 732, Column… (read more)

My PC crashed and when I try to open firefox I get this error

XML Parsing Error: undefined entity Location: chrome://browser/content/browser.xhtml Line Number 732, Column 15:

             <toolbarbutton id="UITourTooltipClose" class="close-icon"
</pre>

^"

I saw this answer https://support.mozilla.org/en-US/questions/1303747 but I don't understand anything from it, English is not my first language. Will I lose my bookmarks and extensions? Do I delete the folders in program files or run the uninstaller? When running the installer there is an option to "restore default settings, remove extensions etc", should it be on or off?

I deleted the folder, ran the installer again and set the option to restore default settings off, and still can't open firefox. Can someone explain in simple terms?

Asked by Mr. Potato 1 week ago

Answered by Mr. Potato 1 week ago

Comcast Outgoing Server times out When Sending with Thunderbird

Currently, on the Thunderbird email screen, I have 2 account setups for my comast email: 1) pop3 and 2) IMAP. I have 2 because I was trying to solve a problem. The o… (read more)

Currently, on the Thunderbird email screen, I have 2 account setups for my comast email: 1) pop3 and 2) IMAP. I have 2 because I was trying to solve a problem. The outgoing server on comcast times out and I cannot send mail anymore. It started about 3 months ago. I have tried ports 465 and 587 to no avail. I have always use TLS/SSL connection security as the setting. Does anyone have any suggestions on what to try next to fix it so I can send mail using Thunderbird?

Asked by Larry 2 weeks ago

Last reply by sfhowes 1 week ago