All Products Support Forum

I like Firefox and am using it for years, but I cannot accept lengthy loading time. I have a fast and stable internet so this is not the problem. Please let me know what the problem is and how to fix it.

With some emails in Outlook on Firefox, clicking on a link within the email gives me a new blank window, with its address line saying something like this: (name of original site, then) ".list-manage.com/track/click?u=ca38acd 82fe622b7" etc etc... This doesn't happen with all emails, but often enough and in some of my most-used sites... I'm on a new HP desktop. Can anyone help?

I can open an email or a google search for this particular website, Sundance, click on an item which then opens on my screen but Firefox is unresponsive when I click within this item screen for details like available sizes and colors. This is the only site that this has occurred.

I was wondering about password recovery, or account continuity when changing a password.

I have a new machine at work and want to add my firefox account....

After a forced shut down, my home page is suddenly blank. All my tabs are missing. All my most used links are missing. All the reading suggestions and pocket is missing.

Is there anyway to restore these items?

When using Firefox (latest) and attempting to login into a website I get an error (see attached image) generated by the host's server's firewall. It appears it thinks I'm a bot. When I use Firefox's privacy mode I don't get this error. I would prefer not to use privacy mode. I contacted the administrator of the website I'm attempting to access and he couldn't offer any help.

When I use Google Chrome browser I don't encounter the above problem. This leads me to believe it's not an issue with my Avast Anti-Tracking and Antivirus settings.

Any help would be appreciated.

Chrys

This has been bugging me for ages. Happened on Windows 10 and now on Windows 11.

I start watching some video on YouTube or whatever, decide it's not useful/what I want, stop playing it, close the tab or navigate away, but if my device locks, the controls for this old, discarded video, that I didn't want to watch, are on the lock screen.

I wouldn't mind if it was a video I was currently watching but it's somehow remembering the last thing I started to watch. I can see no hint anywhere else that it's still active in any way at all.

The only way to get rid seems to be to close Firfox.

This is very annoying because it seems you can't watch anything without Firefox remembering it and putting on the lock screen until the end of the session, so it could be cluttering things up all day unless I close everything and (in my case, because of prvicy settings) delete cookies and log myself out of most sites.

I've tried multiple searches but all I've found here is a post about turning off media.hardwaremediakeys.enabled but I don't actually want to do that, I just want Firefox to forget videos when I've closed the tab or navigated away from them.

Elsewhere I found a suggestion to disable dom.media.mediasession.enabled but that setting isn't found.

Any help much appreciated.

Dear friends,

Firefox on Linux does not allow entries in forms that are called up in IFRAME. It works perfectly on Android.

Does anyone know why this is the case? Uwe

Firefox 127.0 (64-Bit)

As of a few days ago whenever I start Firefox the window appears with the Bookmarks sidebar panel already opened. I click the "X" on the sidebar and it will close - until the next time I start Firefox. If I choose Menu->View->Sidebar->Bookmarks and uncheck it the panel will close - until the next time I start Firefox. No matter how the Bookmarks sidebar is closed, it will always reappear when Firefox is restarted. Even if I switch to some other sidebar, Bookmarks will replace it on startup.

I've searched about:config and found no setting which seems to control sidebar behavior on startup.

I assume this is the result of some recent update. Is there no longer a way to permanently disable the Bookmarks sidebar?

MacOS 12.7.5 Firefox 127.0 (64-bit)

Apologies if I'm repeating a previous request - couldn't tell if it was submitted.

I'm running Windows 10. While changing the startup screen somehow an image I thought was deleted appeared and now is frozen, apparently on top of a Firefox window. I've rebooted, restarted and followed the Windows help suggestions with no success. Right now I don't know whether this is a Firefox or Windows problem. I updated Firefox today to the newest version before this happened.

Any help will be appreciated. I can open new Firefox windows.

P.B.

Today for the first time after the latest update 127.0 (64-bit), my many firefox pages and tabs crashed and closed and a pop up to send crash report.

So I have fired up firefox again to find only a single page opens up, I have lost probably 16+ pages with multiple tabs on each, been like that for months, I have 32GB memory so there is normally no issues or slowness. However after the crash, even though only a single firefox page is open, windows task manager shows Firefox (20) and if I expand the task, I can see each firefox is taking lots of memory.

So it looks like the old session pages/tabs are still there somewhere but not accessible, I would like to get them back if possible. I went through reseting it to default, disabling the add ons etc but nothing has worked.

Hi. I can't watch a video on any website after updating my android app to v.(126.0 I think) because it plays Stuttery and laggy. I don't have much tab open, mainly 2 or 3 and incognito mode doesn't makes any difference. Still videos play laggy as if it's on low fps. The recent update to v126.0.1 didn't fix it either. My phone is galaxy s21 ultra if it matters.

Hi,

Just the other day I started getting these popups from "anti virus service" that keeps popping up on my screen. I do not nor never did have McAfee on my system. I did a deep search, and there is no program on my computer, nor in my startups, nor in my popups allowed relating to this. It is only a problem with Firefox. Any solutions?

Thank you, John

Currently, Firefox opens OBJ files as text. I want to send them to the Microsoft 3D Viewer which is the default application in Windows for these kinds of files. All I can do right now is right click on the file, save the file, then open with the 3D Viewer. I have gone to settings/General then down to applications and I can't add any files there. (Why not?) It doesn't matter if I choose to save or open files, the OBJ file still displays as text in Firefox. How do I get Firefox to send instead of display these files as text?

Firefox version is: 127.0 (64-bit)

My problem is that Firefox seems to be ignoring "#:~:text=highlight this".

Maybe there's something under about:config? I can't find it.

Thanks