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Bookmarks backing up in json format.

Why is Firefox backing up my bookmarks in a json file, when Firefox itself doesn't recognise the file type when trying to restore said bookmarks? I WAS able to restore my… (read more)

Why is Firefox backing up my bookmarks in a json file, when Firefox itself doesn't recognise the file type when trying to restore said bookmarks? I WAS able to restore my bookmarks by converting the json file at https://www.jeffersonscher.com/ffu/bookbackreader.html. But why can't Firefox just back up as an html file like it used to? I had to go off searching the internet for a solution, turning what should've been a 5 minute job into nearly an hour 😕

Asked by IanStar 2 hours ago

Last reply by cor-el 5 minutes ago

Autofil Address option not available in Firefox for Windows

Hello, i am following instructions from here: https://support.mozilla.org/en-US/kb/automatically-fill-your-address-web-forms#w_turn-address-autofill-on-or-off but i d… (read more)

Hello,

i am following instructions from here:

https://support.mozilla.org/en-US/kb/automatically-fill-your-address-web-forms#w_turn-address-autofill-on-or-off

but i don't see option to enable autofill on desktop. On mobile, autofill only shows USA ans Canada. Why Chrome allow me to use address autofill and Firefox not?

Asked by Vladimir Mirnyi 9 hours ago

Last reply by cor-el 20 minutes ago

How do I remove the "email image..." option from the context menu?

There is an 8 years old question about it - https://support.mozilla.org/en-US/questions/1123903 How do I do it now with Firefox 125+ ? … (read more)

There is an 8 years old question about it - https://support.mozilla.org/en-US/questions/1123903 How do I do it now with Firefox 125+ ?

Asked by miramedon 1 hour ago

Last reply by cor-el 1 hour ago

Enhanced Tracking Protection breaks thisamericanlife.org audio player

Hello, I'm a web developer working for the public radio show This American Life. We have a web audio player on the website and recently I noticed it stopped working in … (read more)

Hello,

I'm a web developer working for the public radio show This American Life. We have a web audio player on the website and recently I noticed it stopped working in Firefox. Looking closer at the issue, I realized that Enhanced Tracking Protection is blocking one of the scripts (pdst.fm - Spotify). Because ETP is turned on by default, I'm hoping there's a way to help bring this part of the site back to functioning without bypassing the Spotify script, as currently that's out of my power. Any help would be appreciated.

Thanks very much, Mark Nicola

Asked by mark.is.at.a.computer 11 hours ago

Last reply by cor-el 1 hour ago

"Contact support" page broken, unable to send issue regarding inability to change account password.

I have been trying to contact support about an issue regarding being able to change my account password to the page at https://support.mozilla.org/en-US/questions/new/moz… (read more)

I have been trying to contact support about an issue regarding being able to change my account password to the page at https://support.mozilla.org/en-US/questions/new/mozilla-account/form, however I cannot seem to submit any information. When I try, the page reloads, followed by multiple uncaught errors observed in the console, including a cross site origin request block error (in the latest stable Firefox). My browser settings use the standard browser privacy setting, and custom DNS.

Regarding the error I was trying to report, I am unable to change my password, receiving "incorrect password" despite entering the correct current password. In the browser console, a POST response with error 400 is shown.

Asked by Andy 10 hours ago

Last reply by cor-el 1 hour ago

website's compatibility with Firefox

Hi everyone, I'm experiencing an issue with my website's compatibility with Firefox. website My website, which provides online educational resources and tools, is not di… (read more)

Hi everyone,

I'm experiencing an issue with my website's compatibility with Firefox. website My website, which provides online educational resources and tools, is not displaying certain interactive elements correctly when accessed through Firefox. These elements work perfectly in other browsers like Chrome and Safari.

Specifically, I've noticed that some JavaScript-based interactive features, like quizzes and drag-and-drop activities, either don't load or don't function as expected. I've already cleared the cache and ensured that Firefox is updated to the latest version, but the problem persists.

Has anyone else encountered similar issues, or does anyone have suggestions on how to troubleshoot and resolve this compatibility problem? Any insights would be greatly appreciated!

Thank you, fatemahx

Asked by fatemahx 7 hours ago

Last reply by cor-el 1 hour ago

pages don load or dont load complete, after a reinstall

hi, i had to reinstall all my windows , after that whit the new fire fox reinstalled , many pages that load well now they dont , problems of autenticitcity, broken page p… (read more)

hi, i had to reinstall all my windows , after that whit the new fire fox reinstalled , many pages that load well now they dont , problems of autenticitcity, broken page page icon over images.

in my tablet and phone dont the same pages load well and in the computer too before the reinstall.

thanks

Asked by rotdragao 5 hours ago

Last reply by jonzn4SUSE 4 hours ago

Nightly help menu doesn't function

Nightly updated this morning and the help menu from the sandwich has stopped working. The menu options display, but none of them function. Mouse click makes the menu disa… (read more)

Nightly updated this morning and the help menu from the sandwich has stopped working. The menu options display, but none of them function. Mouse click makes the menu disappear as if it's going to show the panel attached to the option.

Version: 129.0a1 Build: 20240613093628

Asked by bobfishr 3 days ago

Last reply by jonzn4SUSE 5 hours ago

Firefox can't install .zip add-ons even after setting xpinstall.signatures.required to false

I've been trying to install an add-on that is in the .zip format. I set xpinstall.signatures.required to false and restarted the browser, yet Firefox keeps telling me the… (read more)

I've been trying to install an add-on that is in the .zip format. I set xpinstall.signatures.required to false and restarted the browser, yet Firefox keeps telling me the add-on cannot be installed because it's not verified. Is there a way to change this?

Asked by Mei Yuri 7 hours ago

Last reply by TyDraniu 7 hours ago

my web browser always crashin firefox all distro gnome kde and xfce

I disabled graphics acceleration and I have the same problem. I tried several distros, it's the same thing each time, Firefox crashes and it's impossible to surf. could s… (read more)

I disabled graphics acceleration and I have the same problem. I tried several distros, it's the same thing each time, Firefox crashes and it's impossible to surf. could someone help me? I'm on opensuse thunbelweed




Signature core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index More Reports Search UUID 319ba611-fc97-439f-9456-a9e8d0240613 Date Processed 2024-06-13 05:28:23 UTC Uptime 78 seconds (1 minute and 18 seconds) Install Age 47,424 seconds since version was first installed (13 hours, 10 minutes and 24 seconds) Install Time 2024-06-12 16:15:12 Product Firefox Release Channel release Version 126.0 Build ID 20240509170740 (2024-05-09) Buildhub data OS openSUSE Tumbleweed OS Version 6.9.1-1-default #1 SMP PREEMPT_DYNAMIC Fri May 17 11:59:46 UTC 2024 (0c0b0b5) Build Architecture amd64 CPU Info family 23 model 24 stepping 1 CPU Count 8 Adapter Vendor ID

Advanced Micro Devices, Inc. [AMD/ATI] (0x1002)

Adapter Device ID

Picasso/Raven 2 [Radeon Vega Series / Radeon Vega Mobile Series] (0x15d8)

Startup Crash

False

Process Type parent MOZ_CRASH Reason (Sanitized)

no entry found for key

Crash Reason SIGSEGV / SEGV_MAPERR Crash Address 0x0000000000000000 Available Virtual Memory 4,520,636,416 bytes (4.52 GB) Available Page File 59,609,088 bytes (59.61 MB) Available Physical Memory 2,234,359,808 bytes (2.23 GB) EMCheckCompatibility

True

App Notes

openSUSE TumbleweedFP(D00-L1000-W0000000-T010) WR? WR+ libGL.so.1? libGL.so.1+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+

Crashing Thread (75), Name: WRScene~ilder#1 Frame Module Signature Source Trust 0 libxul.so RustMozCrash context 1 libxul.so mozglue_static::panic_hook /usr/src/debug/firefox-126.0/mozglue/static/rust/lib.rs:98 inlined 1 libxul.so core::ops::function::Fn::call /usr/src/debug/rustc-1.76.0-src/library/core/src/ops/function.rs:79 cfi 2 libxul.so std::panicking::rust_panic_with_hook cfi 3 libxul.so std::panicking::begin_panic_handler::{{closure}} cfi 4 libxul.so std::sys_common::backtrace::__rust_end_short_backtrace cfi 5 libxul.so rust_begin_unwind cfi 6 libxul.so core::panicking::panic_fmt cfi 7 libxul.so core::option::expect_failed cfi 8 libxul.so core::option::Option<T>::expect /usr/src/debug/rustc-1.76.0-src/library/core/src/option.rs:894 inlined 8 libxul.so <std::collections::hash::map::HashMap<K, V, S> as core::ops::index::Index<&Q>>::index /usr/src/debug/rustc-1.76.0-src/library/std/src/collections/hash/map.rs:1338 inlined 8 libxul.so webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:141 inlined 8 libxul.so webrender::scene_building::SceneBuilder::get_space /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1258 cfi 9 libxul.so webrender::scene_building::SceneBuilder::process_common_properties /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1275 cfi 10 libxul.so webrender::scene_building::SceneBuilder::process_common_properties_with_bounds /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1320 inlined 10 libxul.so webrender::scene_building::SceneBuilder::build_item /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:1435 cfi 11 libxul.so webrender::scene_building::SceneBuilder::build_all /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:977 inlined 11 libxul.so webrender::scene_building::SceneBuilder::build /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_building.rs:588 cfi 12 libxul.so webrender::scene_builder_thread::SceneBuilderThread::process_transaction /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_builder_thread.rs:593 inlined 12 libxul.so webrender::scene_builder_thread::SceneBuilderThread::run::{{closure}} /usr/src/debug/firefox-126.0/gfx/wr/webrender/src/scene_builder_thread.rs:314 inlined 12 libxul.so core::iter::adapters::map::map_try_fold::{{closure}} /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/adapters/map.rs:92 inlined 12 libxul.so core::iter::traits::iterator::Iterator::try_fold /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/traits/iterator.rs:2462 inlined 12 libxul.so <core::iter::adapters::map::Map<i> as core::iter::traits::iterator::Iterator>::try_fold /usr/src/debug/rustc-1.76.0-src/library/core/src/iter/adapters/map.rs:118 inlined 12 libxul.so >::call_once /usr/src/debug/rustc-1.76.0-src/library/core/src/panic/unwind_safe.rs:272 inlined 14 libxul.so std::panicking::try::do_call /usr/src/debug/rustc-1.76.0-src/library/std/src/panicking.rs:552 inlined 14 libxul.so std::panicking::try /usr/src/debug/rustc-1.76.0-src/library/std/src/panicking.rs:516 inlined 14 libxul.so std::panic::catch_unwind /usr/src/debug/rustc-1.76.0-src/library/std/src/panic.rs:142 inlined 14 libxul.so std::thread::Builder::spawn_unchecked_::{{closure}} /usr/src/debug/rustc-1.76.0-src/library/std/src/thread/mod.rs:528 inlined 14 libxul.so core::ops::function::FnOnce::call_once{{vtable.shim}} /usr/src/debug/rustc-1.76.0-src/library/core/src/ops/function.rs:250 cfi 15 libxul.so std::sys::unix::thread::Thread::new::thread_start cfi 16 firefox set_alt_signal_stack_and_start(PthreadCreateParams*) cfi 17 libc.so.6 start_thread /usr/src/debug/glibc-2.39/nptl/pthread_create.c:447 cfi 18 libc.so.6 __clone3

Asked by Abdelmalik 3 days ago

Last reply by jonzn4SUSE 12 hours ago

Outlook on Firefox

With some emails in Outlook on Firefox, clicking on a link within the email gives me a new blank window, with its address line saying something like this: (name of origin… (read more)

With some emails in Outlook on Firefox, clicking on a link within the email gives me a new blank window, with its address line saying something like this: (name of original site, then) ".list-manage.com/track/click?u=ca38acd 82fe622b7" etc etc... This doesn't happen with all emails, but often enough and in some of my most-used sites... I'm on a new HP desktop. Can anyone help?

Asked by hewson5 13 hours ago

Last reply by jonzn4SUSE 12 hours ago

I can open this one particular catalog website, click on an item but Firefox nonresponsive to any further clicks about that item

I can open an email or a google search for this particular website, Sundance, click on an item which then opens on my screen but Firefox is unresponsive when I click with… (read more)

I can open an email or a google search for this particular website, Sundance, click on an item which then opens on my screen but Firefox is unresponsive when I click within this item screen for details like available sizes and colors. This is the only site that this has occurred.

Asked by kira17 20 hours ago

Last reply by cor-el 15 hours ago

cannot print maps from AAA triptik planner

Cannot print maps from AAA triptik planner. Secure Connection Failed An error occurred during a connection to ttp-map-print.aaa.com. The page you are trying to vi… (read more)

Cannot print maps from AAA triptik planner.

Secure Connection Failed

An error occurred during a connection to ttp-map-print.aaa.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Jim Horton 4 days ago

Last reply by cor-el 20 hours ago

MALWARE POPPING UP

Hi, Just the other day I started getting these popups from "anti virus service" that keeps popping up on my screen. I do not nor never did have McAfee on my system. I di… (read more)

Hi,

Just the other day I started getting these popups from "anti virus service" that keeps popping up on my screen. I do not nor never did have McAfee on my system. I did a deep search, and there is no program on my computer, nor in my startups, nor in my popups allowed relating to this. It is only a problem with Firefox. Any solutions?

Thank you, John

Asked by m7hpw7j4kh 2 days ago

Last reply by jscher2000 - Support Volunteer 21 hours ago