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How do I fix this error message, The address wasn't understood Firefox doesn't know how to open this address

How do I fix this error message? The address wasn't understood Firefox doesn't know how to open this address An error occurred during a connection to www.wsj.com. You… (read more)

How do I fix this error message? The address wasn't understood Firefox doesn't know how to open this address An error occurred during a connection to www.wsj.com.

   You might need to install other software to open this address.

www.wsj.com isn't the only website where this happens. It seems random on sites. www.youtube.com, www.wellsfargo.com. It all started after the last windows update this week. my other browsers weren't affected. Firefox is my preferred browser. Help me fix this.

Asked by tbenedict 2 days ago

Last reply by cor-el 2 days ago

HTML files' extension changed during download

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management s… (read more)

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management system. Both got downloaded as index.htm. They were the right files... only the extension was changed.

I spoke to the person who maintains the content management system. They tested it and said it's not doing that, must be the browser.

That sounds fantastic to me, but I looked through the support messages here and found several about files whose extensions were changed on download; for example from .loa to .mp3. No explanations or workarounds, though.

Can anyone shed light on this?

Asked by JHSACHS 2 days ago

Last reply by cor-el 2 days ago

Account disconnected

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted an… (read more)

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted and logged in, pinned tabs were gone?! Using the created restore point did NOT restore the pinned tabs. Is there a way to recover the pinned tabs? Thanks in advance. FRANK

Asked by WhiteBimmer 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

logged out of my home page everytime my laptop goes to sleep

i use Firefox as my browser, but AT&T Yahoo is my internet provider so I use a Yahoo home page and Yahoo mail. Last week they did an update, now every time my laptop … (read more)

i use Firefox as my browser, but AT&T Yahoo is my internet provider so I use a Yahoo home page and Yahoo mail. Last week they did an update, now every time my laptop goes to sleep I have to re log into Myyahoo to get my mail and my home page. It also seems to log me out of some of my other forums and websites at the same time. I'm not sure how to fix this in settings so any help would be great.

Asked by Bruno 2 days ago

Mozilla Firefoz crashes multiple times after waking laptop from sleep

The behavior began with fifteen to twenty crash messages appearing. After which the browser would stop responding and be unable to reach out to the internet. Network con… (read more)

The behavior began with fifteen to twenty crash messages appearing. After which the browser would stop responding and be unable to reach out to the internet.

Network connectivity was confirmed as I was able to access my VPN and corporate teams.

I submitted as many crash reports as I could. Eventually the crash reporter ceased to function. The message is:

Firefox had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: expected value at line 1 column 1

Only a full reboot of the machine restored functionality but only temporarily. It returns after being put into sleep mode.

Running firefox in safe mode does not restore functionality. The behavior persists.

I am fully up to date according to firefox.

I am running a Lenovo Thinkpad Windows 11.

Asked by Candlejack 1 week ago

Last reply by Candlejack 2 days ago

No audio when switching tabs

For a few months now, I have been having issues with Firefox and my computer audio. If I am listening to something, like internet radio (doesn't matter which website), th… (read more)

For a few months now, I have been having issues with Firefox and my computer audio. If I am listening to something, like internet radio (doesn't matter which website), the audio will completely cut out. Sometimes it will start working on its own and other times I either have to force quite Firefox or completely restart my computer. When this happens, no other audio works on my computer. I have had a new motherboard, audio card, speakers all replaced under warranty. I've also re-installed Windows and it still keeps happening. Has anyone else experienced this? Can anyone recommend a solution?

Asked by jsheltz 2 days ago

Addon/Extension allow list with group policy

Hello! I manage our browser configuration for our enterprise. We use group policy to restrict browser addons until they clear our internal security review. I'm looking … (read more)

Hello!

I manage our browser configuration for our enterprise. We use group policy to restrict browser addons until they clear our internal security review.

I'm looking for a way to allow specific addons using group policy, while generally blocking everything else.

I've found the setting to enforce the installation of addons, but we'd like to avoid forcing every addon to install on every system as there would be overlap between things like password managers and such.

Is there a way to accomplish this?

Asked by ggroathouse 2 days ago

Auto-Update Setting Not Honoured

I have chosen to not auto-update the browser because it interferes with my work. The precise setting is called "Allow Firefox to" "Check for updates but let you choose to… (read more)

I have chosen to not auto-update the browser because it interferes with my work. The precise setting is called "Allow Firefox to" "Check for updates but let you choose to install them" (screenshot attached). However, this setting is not honoured. Every month, the browser auto-updates and forces a browser restart for me to continue working (screenshot attached). For 126->127, there was in fact no notification to update and the update happened automatically in the background with a restart forced upon me. What's the point of having this setting if it's not going to be honoured?

Asked by ø 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Session Lost, Session Restore not working

Windows restarted to update and all my 100s of tabs are lost (setting me back days of work!)... Firefox is set to always reopen previous tabs, but it didn't work. Recen… (read more)

Windows restarted to update and all my 100s of tabs are lost (setting me back days of work!)... Firefox is set to always reopen previous tabs, but it didn't work. Recently closed tabs/windows are blank. The Restore Session page - about:sessionrestore - doesn't restore and lists no previous windows/tabs. I went into my sessionstore-backups folder and grabbed a previous.jsonlz4 that has some data but am not sure what to do with it.

Please help! This is a devastating loss of information, as I use my tabs as a to-do list and had many in-progress projects with resources that I cannot all recover just through history.

Asked by David 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Customize Links on Firefox New Tab Page

For many years I have used the ability to set shortcuts to website on the Firefox home tab, using the method given at: https://support.mozilla.org/en-US/kb/customize-item… (read more)

For many years I have used the ability to set shortcuts to website on the Firefox home tab, using the method given at: https://support.mozilla.org/en-US/kb/customize-items-on-firefox-new-tab-page#w_pin-unpin-or-remove-a-shortcut.

However, today, when I try to edit a shortcut link, I do not get the 3 dots menu by right clicking on a shortcut tile.

Is this a recent change, a bug, an issue with my installation (which has been stable for many years)?

How can I get back the functionality back?

I am using Firefox 127.0 (64 bit) on Windows (Windows 11, all up to date).

Asked by Paul McKeown 2 days ago

  • Solved

Javascript

Websites say that my Javascript is disabled, but I already checked on the about:config website and the javascript.enabled is set to true. What do I do so these websites a… (read more)

Websites say that my Javascript is disabled, but I already checked on the about:config website and the javascript.enabled is set to true. What do I do so these websites accept that my Javascript is enabled?

Asked by I M 2 days ago

Answered by cor-el 2 days ago

Unable to download/failed/cancelled downloads

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the downl… (read more)

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the download fails or gets cancelled. I never changed any settings, how can i fix this?

Asked by Qtip_69 2 weeks ago

Last reply by Qtip_69 2 days ago

  • Solved

Firefox asks for master password on startup

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site … (read more)

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site with a password. I tried : - to disable than reenable Master Password - start in SafeMode without success. How can I solve my issue ? Thanks in advance for your help

Asked by jp.levy 3 months ago

Answered by cor-el 3 months ago

Copy Link to Highlight

There should be a feature where you can copy the link to particular text on a webpage (much like when you click on a Google result for a certain part of an article). Wher… (read more)

There should be a feature where you can copy the link to particular text on a webpage (much like when you click on a Google result for a certain part of an article). Where do I suggest features for Firefox?

Asked by Mattlexic 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago