All Products Support Forum

Hi. I feel like this problem has only shown up in the last couple months but for some reason, on firefox, when say watching something on youtube and I go to pause or skip around in the video I'll get this very unpleasant distorted digital noise sound very briefly. I've tried turning off and back on hardware acceleration and some other things but no dice. I can hear the distortion on my onboard sound, my usb headset, and hdmi audio through the graphics card so I don't think its my hardware. This distortion also doesn't happen with say MPC/VLC or watching Youtube via Edge or Chrome.

I can't paste the link I get from Dropbox to connect FileLink for Dropbox into my settings. Why not? Even when I type the very long string by hand, it will not connect. What am I doing wrong? Is there a step I am missing? I really need this feature. Thanks- Pat Stoll

A while ago my long-time hotmail account stopped working on two computer with windows 10 and one with windows 11. Last night, I looked up an article that said I have to use Oauth2 instead of normal pw. I made that change on the windows 11 machine and a popup occurred that wanted the number from the google authenticator on my phone. I gave it that and it checks mail now just fine.

This morning I went to one of the Windows 10 machines and did exactly the same. I tried some different server names online and tried some, but after a while I started getting a little window that asked my email address and pw. I put my hotmail address in and got this message:

Microsoft Accounts or personal email addresses don’t work here. Make sure you enter your work or school account (e.g. user@contoso.com). If you want to reset a Microsoft Account password, click here.

Now this is the very same hotmail email that worked on windows 11 with the same server settings last night. It still works.

Now, on the windows 10 machine with those same settings, I get the blank extra window. The extra window appears, does not populate, and disappeared.

It is: https://login.microsoftonline.com/common/oauth2/v2.0/authorize?response_type=code&client_id=9e5f94bc-e8a4-4e73-b8be-63364c29d753&redirect_uri=https%3A%2F%2Flocalhost&scope=https%3A%2F%2Foutlook.office365.com%2FIMAP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FPOP.AccessAsUser.All+https%3A%2F%2Foutlook.office365.com%2FSMTP.Send+offline_access&login_hint=redacted@hotmail.com

I had no opportunity to do what worked on the windows 11 machine just last night. I cannot check mail on hotmail on this windows 10 pc. I took all the updates available to Thunderbird and firefox. TB is 115.11.1

I'm stopped. Why would it work on one pc and not another? Oauth2 on the windows 11 asked for authenticator. On the windows 10 it never asks.

Hi,

I am running Thunderbird 115.10.1 (Flatpak) on Ubuntu 20.04. (no extensions except birdtray) I have 4 email addresses added to my TB, and I like to see all of them together, therefore I am using Unified Folders. When I am accessing Unified Inbox, TB is very slow and basically frozen until it loads this folder (often a pop-up appears that 'TB is not responding'). it takes between 30-60 seconds to load my emails (either on start-up, or clicking on another folder, then going back to Unified Inbox). Every other folders open almost instantly. I have to admit I have a lot of emails in the Unified Inbox (~20K), however the inbox of my main email has 18K, and accessing that folder separately is instant. So any operation, other than opening Unified Inbox, is quite snappy.

This issue persists since I upgraded to v115, even when I did an OS reinstall (also tried installing apt (v115.11.0)).

I have seen this answer: https://support.mozilla.org/en-US/questions/1428374#question-reply however, nothing changed by resetting the folder.

Firefox will close my private browsing tabs after inactive for a couple hours. I do not see any setting section for controlling when Firefox closes or doesn’t close private browsing tabs. Just started happening bout a day or 2 ago.

I was wondering about password recovery, or account continuity when changing a password.

I have a new machine at work and want to add my firefox account....

All the gmail entries & passwords deleted, remaining email passwords replaced, as of this morning.

I replaced them, and then so did they. I just yesterday deleted my online life... I'm sure just a coincidence.

Here's half of one they used: M.C555_BAY.0.U.-Co2UA6qeq4JOFgsvOCkdA**pHYS5XqT3TfRXLZAdnUxGM361xXXF0iCTeAaY5pXNyRoEu7KvIh3*uCkYXNAKRvbL7UnBYVnODYaRQ8e5lPvftncJgK1yNc9TzeqTMW1BCwqdeBAjmbGg

Suggestions? (Other than accept the dark side & sell your soul)

Today all of the sudden, one of my computers running Firefox won't connect to Youtube at all. It says security issue with HSTS. It also says there there is nothing I can do to resolve it. Surely that can't be true. Youtube runs on every other computer in the office just fine.

Here is a screen capture of the message:

Hi – I have been with Thunderbird for a while now but didn’t use your email program as I have been using Gmail for several years and still do. When I finished with my previous ISP, I copied the folders holding all my old emails to the hard disk on my PC. Is there any way I can use Thunderbird to read/delete these emails using my hard drive as the source and without using an ISP?

Very soon after startup it begins to stutter with the spinning beachball of unresponsiveness. At first it will spin, then come back for a few seconds, then spin again. Eventually the whole app is unresponsive.

The troubleshooting steps I see on here all start with "Go to [some location in the menu]". I can't do anything with anything in Thunderbird. I can force it to quit and start it up again, that's about it.

It is also always asking me for the passwords of some of my IMAP accounts. These are big accounts, some folders have several hundred thousand emails. The Inboxes are smaller, maybe a couple hundred in total at the moment. The last configuration I was able to make put it into Unified mode.

The damn thing is that after having been useless like this ever since I installed it, last week it started to work fine. Stayed that way for several days. Eventually that failed, though, and my whole Mac ended up locked up the way the app is, I had to manually power it off.

I don't know if it writes any info about what it's doing to a log file somewhere, I am not having much luck trying to find any information here. Just other people with similar problems but no substantive replies.

Using Thunderbird on an older Mac laptop, running macOS Monterey 12.7.5.

After a forced shut down, my home page is suddenly blank. All my tabs are missing. All my most used links are missing. All the reading suggestions and pocket is missing.

Is there anyway to restore these items?

This has been bugging me for ages. Happened on Windows 10 and now on Windows 11.

I start watching some video on YouTube or whatever, decide it's not useful/what I want, stop playing it, close the tab or navigate away, but if my device locks, the controls for this old, discarded video, that I didn't want to watch, are on the lock screen.

I wouldn't mind if it was a video I was currently watching but it's somehow remembering the last thing I started to watch. I can see no hint anywhere else that it's still active in any way at all.

The only way to get rid seems to be to close Firfox.

This is very annoying because it seems you can't watch anything without Firefox remembering it and putting on the lock screen until the end of the session, so it could be cluttering things up all day unless I close everything and (in my case, because of prvicy settings) delete cookies and log myself out of most sites.

I've tried multiple searches but all I've found here is a post about turning off media.hardwaremediakeys.enabled but I don't actually want to do that, I just want Firefox to forget videos when I've closed the tab or navigated away from them.

Elsewhere I found a suggestion to disable dom.media.mediasession.enabled but that setting isn't found.

Any help much appreciated.

While managing my Thunderbird Inbox, I inadvertantly transferred a chunk of Inbox messages received from my MS Office365 Outlook account into the trash. I went into Outlook on the WebApp and discovered that all of the inadvertantly deleted emails were found under recover deleted emails. So within Outlook I recovered all mails into the Inbox. So far, so good.

Now I have all the mails listed in the Inbox on Outlook. But when I open Thunderbird again, the recovered mails do not show up. It seems that Thunderbird does not fully synchronize the folder and the recovered emails are not downloaded. Instead, all mails are once again removed from the Outlook Inbox. The previously recovered mails disappear again from the inbox of OWA and I have to recover them all again.

I have already tried several fixes. Within Outlook, I created a new folder and moved the recovered Inbox mails to that folder. This was done in the hope that this folder will then sync properly with Thunderbird. Unfortunately no. The folder does not sync and as soon as Thunderbird is closed again, all mails are deleted again from the new folder on OWA.

I also deleted the Outlook account (including all stored data) and recreated the account in Thunderbird. Unfortunately, the same thing happens again. The recovered mails are not displayed in Thunderbird and after closing the program, the mails are deleted again in OWA and I have to recover them again. Finally I went so far as to uninstall Thunderbird completely from my computer and reinstalled the software. That did not fix the problem either.

I will also provide another observation: in the past when I have recovered individual emails the same behavior has occurred. Seems that when Outlook or Exchange places a deleted email into the recovery queue, there is a change in its identify such that TB now views it as a deleted message.

Any suggestions on how this can be fixed?

Best regards

I have two questions:

1. Will WASM and JIT be turned on or not affect the operation of RLBox?

I currently have the following about:config settings set to false, I'm wondering if this will cause the RLBox to not function?

javascript.options.ion javascript.options.baselinejit javascript.options.native_regexp javascript.options.asmjs javascript.options.wasm

I hope Mozilla staff will consider listing the operating status of RLBox in about:support, so that it will be clear at a glance.

2. Enabling "security.sandbox.content.shadow-stack.enabled" will cause add-ons to not function properly.

This setting seems to have been around for a long time. Is there any progress on this? Chrome has supported this feature for quite some time.

I would be grateful if you could help clarify this and inform me of the answer.