All Products Support Forum

Hi, just upgrade to Windows1 and did a new installation from Thunderbird. latest version 115.11.0 (32-bits) But the new messages are almost directly market as read even with setting mark messages automatic as read set to no? On a other pc with Windows11 I had the same problem with the 64bit version but going to the 32bit version solved the problem. Any Idea how to solved this problem? Regards Karina

I permanently deleted all messages in a folder (call it "Unwanted"), then moved Unwanted to Trash, then deleted it permanently. It appeared to be gone. However the next time I opened Thunderbird, Unwanted was back. I tried this several times with the same result. I tried renaming it to "DeleteMe" but then I got the message "The folder could not be renamed. Perhaps the folder is being reparsed, or the new name is not a valid folder name."

Once again, I "permanently" deleted Unwanted and closed Thunderbird. Using a file manager, I found and deleted all relevant folders and files matching "Trash.*" and "Unwanted*.*" and rebooted the computer. However when I opened Thunderbird, an empty "Trash" folder was regenerated as expected, but the "Unwanted" folder was back.

How can I get rid of Unwanted? Thanks!

We have a noticed a very strange behaviour with the latest FireFox (126). One of our webpage is behaving differently across our Integration and production environment. Both env are running identical code and similar network stack the only difference we have noticed so far is for our Integration env Firefox is sending the different user-agent string than for production.

Steps to reproduce: 1. Open https://integration4-view.publitas.com/automation-int4/reader-happy-path/page/1

2. Go to console and view navigator.userAgent the user-agent string will be:

    "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:126.0) Gecko/20100101 Firefox/126.0" 

3. Now open the same content on production -> https://view.publitas.com/automation-prod/reader-happy-path/page/1

4. Go to console and view navigator.userAgent the user-agent string will be:

   "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) FxQuantum/126.0 AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.5060.71 Safari/537.36" 

Our website changes behaviour based on which browser it is and based on second string our backend interprets the browser as chrome instead of Firefox.

If I change privacy.resistFingerprinting to True then the user-agent string is sent correctly.

Can you please help us identify what changed in the latest version that is causing this behaviour.

Version: 126 (64 bit) Test on Windows 11 and Mac OSX

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .

I am using a Mac with Big Sur (macOS Monterey, Version 12.7.5), and my email is POP, using Thunderbird Version 115.11.0.The message count of my inbox is wrong. It is two (2) more than it actually is. Right now there are ten (10) messages in my inbox BUT the message count of my inbox says twelve (12). Please correct.

In release 126.0 (64-bit) in Windows, persist logs in developer tools is not working for me. I've tried selecting and deselecting all the combinations in both settings areas in the split console, quitting the browser in between. Is there a new place to set this?

I am using a Mac with Big Sur (macOS Monterey, Version 12.7.5), and my email is POP, using Thunderbird Version 115.11.0. I first retrieve the mail header, then I click on "Download the rest of the message" if I wish to read the full message. When I click "Download the rest of the message" to see the contents of the actual message Thunderbird downloads the rest of the message, highlights the message (new) but then displays the next message in the list of messages in my inbox. The message I had wanted to read now becomes the previous message in the list in my inbox. I then have to go back and click on the message itself to see its contents. Please correct.

After making some alterations to google account to use phone for credit card use. I started my Thunderbird email client to deal with my mail. i received email as normal and was able to delete unrequired mail as required. However those I wanted to file and place copies in local boxes no longer worked. I instead go a notice saying sign in with Google failed 400 error.(cannot process request malformed)

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.cp.co.id failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Just a few days ago, one of my email accounts is unable to retrieve emails and it has the following error message:

Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.

I installed the latest updates but still having a problem on that one account. Other accounts I have on the same server has no problems retrieving the emails so it has nothing to do with "disk space". All settings in the accounts are identical except for the email address so it must have something to do with TBird itself. I know it's not the email server as I can log into those accounts using the browser on their website. Thanks!

whenever I am filling out an online form that requires basic info, Firefox prompts the common info that I have input in the past via the Auto-fill feature. Whenever I click on the suggested information, a new settings tab opens and switches my screen view to that tab. This didn't happen prior to the most recent update and has made filling out various forms extremely tedious and frustrating.

I found a file that has an IP address at the top of it. And the IP address is from China. recently my email address showed up on dark web. Do you think It could be connected. and is hack?

Almost consistently every day and often multiple times a day, Firefox will freeze up, unable to load new tabs, and sometimes will display a message that the browser has updated and requires a restart. Upon restart (when fozen), I'm prompted to create a new profile because I'm using an 'older version of Firefox'. After creating a new profile, I'm able to update the browser and switch back to my original profile.

Although this is a relatively easy fix, Firefox requiring me to restart my browser without being able to do anything else is disruptive alone, but not even completing the auto updates, crashing, and requiring me to do a workaround just to keep using the browser is driving me back to a more stable browser.

I don't remember updates requiring a restart before, or maybe they didn't happen enough to cause issues in my workflow.

I have tried using the 'restore' feature in the uninstaller hoping that it might resolve the issue with no results, but I haven't found any reasonable other options with my searches online.

I can't scroll to The bottom of browser's menu lately, meaning i can't get to setups. I could not long ago while still having the bug, as a bit of the setup button was "reachable", but it is nów replaced by that "turn into pdf" feature. The bug itself is also rather new, although i can't tell precisely when i first noticed IT to occur, as it is on my heavy duty work phone and i use browser irregularly on it.

So, i don't see "refresh" button (or can't Reach IT, don't remember wether it was at the bottom od somewhere else), setup button and anything bellow the print button. Well, bellow that "save as pdf" button precisely, although i can't really swe said button.

Pictures show menu opened and how far i can go down.

It's latest FF on Android 6

I'm unable to open pdf in mozila as it is showing access denied in acrobatservices.adobe.com in the all other browser its opeing perfectly please fix this issue vfast opens in chrome and stuck in mozila at 100% and screen gets blanked as the access is denied helpppp

Hello, Im trying to connect my account Outlook pro on thunderbird. I have the extension owl Windows 11.

I could do on my previous computer 2 months ago.

No i couldnt.

When i m doing the connection through smtp i received this errer message.

Thunderbird need autorisation from administratrice.

When im doing the connection through exchange i receive this message

clientIPAddress 94.109.12.101 X-ClientId: E74E7EF9C8B14572912694A706B2D89F X-Redir-Error ArLym14BNav70IN53Ag|AsTJRt4B-TXm0IN53Ag|ArLym14BQpuq0IN53Ag|AsTJRt4B5yWV0IN53Ag|ArLym14BaYw60IN53Ag|AsTJRt4BpCsZ0IN53Ag|ArLym14BAKXRz4N53Ag|AsTJRt4Bewi1z4N53Ag|ArLym14BGKl0z4N53Ag|AsTJRt4BD29az4N53Ag|ArLym14Bhl0oz4N53Ag|AsTJRt4Bd5oEz4N53Ag|ArLym14B8wCqzoN53Ag|AsTJRt4BNymSzoN53Ag|ArLym14BUWdPzoN53Ag|AsTJRt4Bt483zoN53Ag|ArLym14BnLkAzoN53Ag|AsTJRt4BVUTrzYN53Ag|ArLym14B3jV7zYN53Ag|AsTJRt4BO-tWzYN53Ag|ArLym14BWRF-t4N53Ag X-FEServer AS4P251CA0023 Date:21/05/2024 10:50:2

Can you help?

Thanks

Since starting my Win 10 Pro computer today, Thunderbird 115.4.2 (64-bit) has been "dead in the water". When it's launched, it posts the customary "Downloading Message 1 of [N]" status report, but then hangs right there, takes 3 or 4 minutes even to (re-)populate the tabs and panes that had been open, doesn't get past the alleged first new msg even in 15 or 20 minutes. When it does populate the Inbox pane, it shows no messages newer than last night just before shutdown. Very sluggish response to cursor, too: for ex. 30 seconds from clicking on a msg title in the Inbox pane to displaying that msg, even longer to bring up Help/About (with "Not Responding" shown in its title bar.)

  I get my mail through gmail's IMAP server but prefer to use Tbird's interface . Thinking there might be something evil about the first msg that was waiting to be downloaded, I used gmail's web interface to review everything new since last night, deleted several msgs that had attachments, then started Tbird again.  No change.  Can't even get Tbird into the "Work offline" state because it attempts download-of-new-msgs immediately after being started.
  The only consistently effective way I have found to STOP the hung Tbird is through (Classic) Task Manager's "Processes" list, which usually shows five or six "thunderbird.exe" instances.  After selecting whichever has the largest memory allocation I click on "End Process."
  This all "feels like" a bollixed internal state.  Does Tbird store internal-state information in its own file, or is it buried in the Registry?   If I attempt restoration from a backup, which files are needed; or is that unwise?
 I see there is a mid-April update available to 115.10; would installing it reset current messed-up internal state, or will that already messy situation prevent the update?   Is there any risk of losing my Inbox, Sent, etc contents?

Thanks!!!