I have the Recovery Key, but when i try to use it, i'm told its the wrong Recovery Key???

Please can someone give me some advice or guidance to help me with this annoying problem.

Like i mentioned i saved my Recovery Key (RK) because i think this is an excellent tool however when i tried to use it for the first time on my brand new computer, i was promptly told - Wrong Recovery Key. So i clicked on the "I have lost my other device" to get a new/another? RK, I put this key in the appropriate box only to be told the same thing again? wrong RK. What am i doing wrong, i cant make heads or tails of it.

Any suggestions would be grateful...

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