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Stuck in subscription loop

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Hello, I’ve installed the app on my iPad and paid for a subscription, but I can’t get past the subscription page. I keep quitting the app and trying again, but no luck. It recognizes my subscription but then keeps looping me back to the sign-up screen.

Hello, I’ve installed the app on my iPad and paid for a subscription, but I can’t get past the subscription page. I keep quitting the app and trying again, but no luck. It recognizes my subscription but then keeps looping me back to the sign-up screen.