Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Focus 8.0.23 crashes on startup - Android 5.0.2

  • 1 reply
  • 2 have this problem
  • 22 views
  • Last reply by Paul

Foamdad
Foamdad
more options

FFF crashes a few seconds after opening. Getting the "Unfortunately, Firefox Focus has stopped" message. Seems to have occurred with the October 14 update. Anyone have any luck getting resolution to this issue? Thanks!

FFF crashes a few seconds after opening. Getting the "Unfortunately, Firefox Focus has stopped" message. Seems to have occurred with the October 14 update. Anyone have any luck getting resolution to this issue? Thanks!

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I think that I might be able to help with this.

Open the Android Settings app (typically a cogwheel icon).

Open Applications and find Firefox Focus.

Initially, clear the cached data and restart your device. If this does not fix the issue, clear all user data for that app which will take the app back to a first install state and remove all your data from it.

I hope this helps