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unable to login to account

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I am unable to login using my account name and password. I reset the password and it allows me to reset it and can see my account username when i do this, but it does not identify the account name when I login.

I am unable to login using my account name and password. I reset the password and it allows me to reset it and can see my account username when i do this, but it does not identify the account name when I login.