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Revision 86430:
Revision 86430 by AliceWyman on
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Revision 116667 by heyjoni on
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Steps for resetting/refreshing Firefox
Steps for resetting/refreshing Firefox
Content:
{for not fx29}
#{for winxp,linux}At the top of the Firefox window, click the {menu Help} menu and select {menu Troubleshooting Information}.{/for}{for win7,win8}At the top of the Firefox window, click the {button Firefox} button, go over to the {menu Help} sub-menu and select {menu Troubleshooting Information}.{/for}{for mac}On the menu bar, click the {menu Help} menu and select {menu Troubleshooting Information}.{/for}
#;{for winxp}[[Image:Reset Firefox 1 - WinXP]]{/for}{for win7,win8}[[Image:Troubleshooting info - win]]{/for}{for mac}[[Image:Troubleshooting info - mac]]{/for}{for linux}[[Image:Troubleshooting info - lin]]{/for}
#;{note}If you're unable to access the {menu Help} menu, type '''about:support''' in your address bar to bring up the '''Troubleshooting Information''' page.{/note}
#Click the {button Reset Firefox{for fx21}…{/for}} button in the upper-right corner of the Troubleshooting Information page.
#;{for winxp}[[Image:Reset Firefox 2 - WinXP]]{/for}{for win7,win8}[[Image:Reset Firefox - Win - 1]]{/for}{for mac}[[Image:Reset Firefox - Mac - 1]]{/for}{for linux}[[Image:Reset Firefox - Lin - 1]]{/for}
#{for win,linux}To continue, click {button Reset Firefox} in the confirmation window that opens.{/for}{for mac}To continue, click {button Reset Firefox} in the confirmation sheet that slides down.{/for}
#{for win,linux}Firefox will close and be reset. When it's done, a window will list the information that was imported. Click {button Finish} and Firefox will open.{/for}{for mac}Firefox will close and be reset. When it's done, a window will list the information that was imported. Click {button Done} and Firefox will open.{/for}
{/for}
{for =fx34,=fx33,=fx32,=fx31,=fx30,=fx29}
#Click the menu button [[Image:New Fx Menu]] and then click help [[Image:Help-29]].
#From the {menu Help} menu choose {menu Troubleshooting Information}.
#;{note}If you're unable to access the {menu Help} menu, type '''about:support''' in your address bar to bring up the '''Troubleshooting Information''' page.{/note}
#Click the {button Reset Firefox…} button in the upper-right corner of the Troubleshooting Information page.
#;{for win}[[Image:Reset 29 Win]]{/for}{for mac}[[Image:Reset 29 Mac]]{/for}{for linux}[[Image:Reset 29 Lin]]{/for}
#To continue, click {button Reset Firefox} in the confirmation window that opens.
#Firefox will close and be reset. When it's done, a window will list the information that was imported. Click {button Finish} and Firefox will open.
{/for}
{for fx35}
#Click this [[Button:refresh]] button directly, if you are viewing this page in Firefox (it won't work if you are using a different browser). You will also find a Refresh button on the top right corner of the Firefox ''about:support'' [[Use the Troubleshooting Information page to help fix Firefox issues|Troubleshooting Information]] page.
#To continue, click {button Refresh Firefox} in the confirmation window that opens.
#Firefox will close to refresh itself. When finished, a window will list your imported information. Click {button Finish} and Firefox will open.
<!--let's unhide this if the refresh button doesn't work -- or follow the steps below:
#Click the menu button [[Image:New Fx Menu]] and then click help [[Image:Help-29]].
#From the {menu Help} menu choose {menu Troubleshooting Information}.
#;{note}If you're unable to access the {menu Help} menu, type '''about:support''' in your address bar to bring up the '''Troubleshooting Information''' page.{/note}
#Click the {button Refresh Firefox} button in the upper-right corner of the Troubleshooting Information page.
#;{for win}[[Image:Refresh 35 Win]]{/for}{for mac}[[Image:Refresh 35 Mac]]{/for}{for linux}[[Image:Refresh 35 Lin]]{/for}
#To continue, click {button Refresh Firefox} in the confirmation window that opens.
#Firefox will close to refresh itself. When finished, a window will list your imported information. Click {button Finish} and Firefox will open.-->
{/for}
{note}'''Note:''' There's also a {for fx35}Refresh Firefox{/for}{for not fx35} Reset Firefox{/for} button in the [[Troubleshoot Firefox issues using Safe Mode |Firefox Safe Mode]] window, if you can't start Firefox normally.{/note}
{for not fx29}
#{for winxp,linux}At the top of the Firefox window, click the {menu Help} menu and select {menu Troubleshooting Information}.{/for}{for win7,win8}At the top of the Firefox window, click the {button Firefox} button, go over to the {menu Help} sub-menu and select {menu Troubleshooting Information}.{/for}{for mac}On the menu bar, click the {menu Help} menu and select {menu Troubleshooting Information}.{/for}
#;{for winxp}[[Image:Reset Firefox 1 - WinXP]]{/for}{for win7,win8}[[Image:Troubleshooting info - win]]{/for}{for mac}[[Image:Troubleshooting info - mac]]{/for}{for linux}[[Image:Troubleshooting info - lin]]{/for}
#;{note}If you're unable to access the {menu Help} menu, type '''about:support''' in your address bar to bring up the '''Troubleshooting Information''' page.{/note}
#Click the {button Reset Firefox{for fx21}…{/for}} button in the upper-right corner of the Troubleshooting Information page.
#;{for winxp}[[Image:Reset Firefox 2 - WinXP]]{/for}{for win7,win8}[[Image:Reset Firefox - Win - 1]]{/for}{for mac}[[Image:Reset Firefox - Mac - 1]]{/for}{for linux}[[Image:Reset Firefox - Lin - 1]]{/for}
#{for win,linux}To continue, click {button Reset Firefox} in the confirmation window that opens.{/for}{for mac}To continue, click {button Reset Firefox} in the confirmation sheet that slides down.{/for}
#{for win,linux}Firefox will close and be reset. When it's done, a window will list the information that was imported. Click {button Finish} and Firefox will open.{/for}{for mac}Firefox will close and be reset. When it's done, a window will list the information that was imported. Click {button Done} and Firefox will open.{/for}
{/for}
{for =fx34,=fx33,=fx32,=fx31,=fx30,=fx29}
#Click the menu button [[Image:New Fx Menu]] and then click help [[Image:Help-29]].
#From the {menu Help} menu choose {menu Troubleshooting Information}.
#;{note}If you're unable to access the {menu Help} menu, type '''about:support''' in your address bar to bring up the '''Troubleshooting Information''' page.{/note}
#Click the {button Reset Firefox…} button in the upper-right corner of the Troubleshooting Information page.
#;{for win}[[Image:Reset 29 Win]]{/for}{for mac}[[Image:Reset 29 Mac]]{/for}{for linux}[[Image:Reset 29 Lin]]{/for}
#To continue, click {button Reset Firefox} in the confirmation window that opens.
#Firefox will close and be reset. When it's done, a window will list the information that was imported. Click {button Finish} and Firefox will open.
{/for}
{for fx35}
#Click this [[Button:refresh]] button directly, if you are viewing this page in Firefox ('''it won't work if you are using a different browser or on a mobile device'''). You will also find a Refresh button on the top right corner of the Firefox ''about:support'' [[Use the Troubleshooting Information page to help fix Firefox issues|Troubleshooting Information]] page.
#To continue, click {button Refresh Firefox} in the confirmation window that opens.
#Firefox will close to refresh itself. When finished, a window will list your imported information. Click {button Finish} and Firefox will open.
<!--let's unhide this if the refresh button doesn't work -- or follow the steps below:
#Click the menu button [[Image:New Fx Menu]] and then click help [[Image:Help-29]].
#From the {menu Help} menu choose {menu Troubleshooting Information}.
#;{note}If you're unable to access the {menu Help} menu, type '''about:support''' in your address bar to bring up the '''Troubleshooting Information''' page.{/note}
#Click the {button Refresh Firefox} button in the upper-right corner of the Troubleshooting Information page.
#;{for win}[[Image:Refresh 35 Win]]{/for}{for mac}[[Image:Refresh 35 Mac]]{/for}{for linux}[[Image:Refresh 35 Lin]]{/for}
#To continue, click {button Refresh Firefox} in the confirmation window that opens.
#Firefox will close to refresh itself. When finished, a window will list your imported information. Click {button Finish} and Firefox will open.-->
{/for}
{note}'''Note:''' There's also a {for fx35}Refresh Firefox{/for}{for not fx35} Reset Firefox{/for} button in the [[Troubleshoot Firefox issues using Safe Mode |Firefox Safe Mode]] window, if you can't start Firefox normally.{/note}