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crash reporter thunderbird breakpad

The Mozilla Crash Reporter sends crash information to a collection system when Thunderbird crashes. Thunderbird developers use this information to make future versions of Thunderbird crash less frequently.

The Mozilla Crash Reporter sends crash information to a collection system when Thunderbird crashes. Thunderbird developers use this information to make future versions of Thunderbird crash less frequently. (The Mozilla Crash Reporter comes up ''because'' Thunderbird crashes; it does not ''cause'' Thunderbird to crash.) For suggestions on how to prevent Thunderbird from crashing, see [[Thunderbird crashes]]. __TOC__ = When Thunderbird crashes = After Thunderbird crashes, the Mozilla Crash Reporter window should be displayed. The crash has not been submitted to Mozilla until you click Quit or Restart. And the information in this window is not helpful to developers; to help developers you must submit the crash report. It is also helpful to provide your [[Mozilla Crash Reporter TB#w_viewing-crash-reports|crash report ID]] in your postings, and submit a bug report if one does not already exist. [[Image:Crash Reporter TB]] '''Tell Mozilla about this crash so they can fix it''': If this box is checked, the Mozilla Crash Reporter will send crash data to Mozilla. Uncheck this box if you don't want to send the report. '''Details...''': This opens the "Report Contents" window where you can view some of the details that will be submitted with crash data. However, this information by itself is '''not''' useful to developers. You must have "Tell Mozilla ..." checked, and then click Quit or Restart to submit information to developers. Supplying a comment and your email address can also be helpful. '''Add a comment''': Use this box to provide information to help developers find the cause of the crash. Please write what you were doing when Thunderbird crashed. Note: the comments you provide can be read by anyone. '''Allow Mozilla to contact me about this report''': Check this box if you are willing to receive emails from Mozilla should they need more information from you about this crash, or have important information for you. Enter your email address in the next field. {note}'''Note''': Mozilla will '''not''' contact you automatically. They will contact you only if follow up is needed.{/note} '''Enter your email address here''': The email address to be used if you chose above to help our development staff get information and reproduce this crash. {note}'''Note''': Your email address is NOT publicly viewable. {/note} '''Quit Thunderbird''': Close the dialog and don't start Thunderbird. '''Restart Thunderbird''': Close the dialog and start Thunderbird. <!-- If you crash again on startup, see [[Thunderbird crashes]] for suggestions on how to prevent Thunderbird from crashing. --> = Viewing crash reports = Skip to [[Mozilla Crash Reporter TB#w_viewing-reports-outside-of-thunderbird|Viewing reports outside of Thunderbird]] if you can't start Thunderbird. If you are able to start Thunderbird, then : {for =tb5,=tb6,=tb7,=tb8} # Install the [https://addons.mozilla.org/thunderbird/addon/9695 ViewAbout] add-on into Thunderbird, and restart. # Select '''View | ViewAbout | about:crashes'''. {/for} {for tb9} In Thunderbird, open the '''Troubleshooting Information''''s tab from the {menu Help} menu.{/for} {for tb9,not for tb31} # Click on the about:crashes link inside the '''Application Basics''' section. {/for} {for tb31} # See the '''Crash Reports''' section.{/for} # Crashes are listed by date and time. If a crash successfully submitted to the crash database, the crash report ID is shown, starting with the characters "bp-". In the screenshot below, the report ID is "bp-24b627a1-1416-4c09-a4ab-d7f502100331". #;[[Image:baf5041b431856d3f6f61f688f7a93e3-1270046913-257-1.png]] # You can click on a report ID to view the report. The report will also list related bug reports. If you wish, you can click on the bug number and offer additional information about your crash in the bug report. If no bug reports are listed, please create one by clicking "Report this Crash". # If you are receiving help in a bug or support forum, please give them your crash report ID(s) as a text string, not a screen shot. If you don't get a crash report, see [[Mozilla Crash Reporter TB#w_if-you-dont-get-a-crash-report|If you don't get a crash report]] described later in this article. == Viewing reports outside of Thunderbird == You can find crash information in the {filepath Crash Reports} folder on your computer without starting Thunderbird. The folder contains two subfolders, {filepath pending} and {filepath submitted}. {filepath submitted} contains reports that have been submitted to and received by the crash report database. Each file represents one report. {filepath pending} contains files that have not been received by the crash report database. There are two files for each crash, one is the crash dump, and one is the crash details. File names in the {filepath submitted} folder contain crash IDs and these IDs are what a developer may request when investigating a problem related to your crash. The crash report ID is the portion of the file name without the file extension. '''Windows Vista/Windows 7''' # Open the Windows {button Start} menu. # In the Start Search box, type {filepath %APPDATA%\Thunderbird\Crash Reports\submitted\} and press {key Enter}. '''Windows 2000/XP''' # Open the Windows {button Start} menu, then choose {menu Run...}. # In the Run dialog, type {filepath %APPDATA%\Thunderbird\Crash Reports\submitted\} and press {key Enter}. '''Mac OS X''' Crash reports are stored in {filepath ~/Library/Thunderbird/Crash Reports/submitted/} '''Linux''' Crash reports are stored in {filepath ~/.thunderbird/Crash Reports/submitted/} = If you don't get a crash report = If you don't get a crash report either because crash reporter failed or it doesn't work with your OS or distribution, you can get a stacktrace by using [https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report How to get a stacktrace for a bug report]. <!-- = Getting help with crash reports = To use your crash report to get help with your Thunderbird problem, see [[Thunderbird crashes]]. -->