I can’t play audio on a Remote Desktop Connection
Revision Information
- Revision id: 192316
- Created:
- Creator: AliceWyman
- Comment: edited last revision
- Reviewed: Yes
- Reviewed:
- Reviewed by: AliceWyman
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: AliceWyman
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Revision Content
If you are on a Remote Desktop Connection (RDP) on Windows, audio playback will be disabled due to increased security restrictions. This is a known issue since Firefox version 56 that we are working hard to fix.
In the meantime, you can reduce the sandbox security level by following these steps:
- Type about:config in the address bar and press EnterReturn.
A warning page may appear. Click to go to the about:config page. - Search for the security.sandbox.content.level preference.
- Double-click on the preference and set its value to 2.
- Restart Firefox on the remote device.
- Type about:config in the address bar and press EnterReturn.
A warning page may appear. Click to go to the about:config page. - Search for the security.sandbox.content.level preference.
- Click the Edit button next to the preference and set its value to 2.
- Click on the checkmark to save the change.
- Restart Firefox on the remote device.