I can’t play audio on a Remote Desktop Connection
Revision Information
- Revision id: 146199
- Created:
- Creator: Joni
- Comment: first draft - wait for Product approval before publishing
- Reviewed: No
- Ready for localization: No
Revision Source
Revision Content
If you are on a Remote Desktop Connection (RDP) on Windows, audio playback will be disabled due to increased security sandboxing restrictions. Sandboxing is a tightly controlled environment that restricts what Firefox can do when you are using a Remote Desktop Connection. This is a known issue in Firefox version 56 that we are working hard to fix.
In the meantime, you can reduce the sandbox security level by following these steps:
- Type about:config in the address bar and press EnterReturn.
A warning page may appear. Click to go to the about:config page. - Search for security.sandbox.content.level and set it to 2.
- Restart Firefox on the remote device.