Forum Response - Firefox crashes when you open it (Windows)

Revision Information
  • Revision id: 25677
  • Created:
  • Creator: user66338
  • Comment: Adding canned response
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: user66338
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  1. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  2. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  3. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  4. Open the most recent 5 files with a text editor and copy the IDs.
  5. Paste each ID into the reply window on the forums.

Thanks in advance!