Flash 11.3 crashes

Revision Information
  • Revision id: 25718
  • Created:
  • Creator: Verdi
  • Comment: fixed {for}
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: Verdi
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

Abode has recently updated Flash to version 11.3. Some users have reported that this version of Flash is crashing more frequently than previous versions of Flash. If you are experiencing excess crashes, please downgrade to version 11.2 of Flash.

Note: This article only applies to Windows and Mac.
Note: This article is specifically for crashes with Flash 11.3. If you are experiencing issues with Flash 11.3 such as video appearing black, white or grey and never playing, please see Flash 11.3 doesn't load video in Firefox.

Uninstall Flash 11.3

To uninstall Flash 11.3 on Windows, you will need to use the uninstaller provided by Adobe. You can find the uninstaller and steps to complete the uninstall process in: Uninstalling Flash Player on Windows

Uninstall Flash 11.3

To uninstall Flash 11.3 on Mac OS, you will need to use the uninstaller provided by Adobe. You can find the uninstaller and steps to complete the uninstall process in: Uninstalling Flash Player on Mac OS

Install Flash 11.2

  1. Download the older version of Flash from the Adobe site: Flash 11.2
  2. At the top of the Firefox window, click on the Firefox button and then select ExitAt the top of the Firefox window, click on the File menu and then select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit

    Click the menu button New Fx Menu and then click ExitQuit Close 29

  3. Open the downloaded file. Run the appropriate installer for your OS.