Firefox OS FAQ

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This article gives answers to frequently asked questions about Firefox OS.

Email

What email providers are supported?

Hotmail and Yahoo mail are currently supported with more on the way in future releases.

Are there any other limitations?

Currently Firefox OS doesn't support copy/paste, sending HTML email, and attachments. These features are being considered for future releases.

What do I do if my email provider isn't supported?

Please let us know via by Ask a New Question. In the meantime, you can use the web browser on Firefox OS and access your email from there. .

How Do I Set The Screen Lock?

Please see Setting the Screen Lock for instructions on setting the screen lock on your device.

Why Can't I Place Calls or Send SMS?

There are many reasons why calls or messages cannot be placed/sent.

  • No SIM card: Please visit the nearest cell phone provider to pick one up.
  • Invalid/ incorrect number dialed - Please double check the phone number you have dialed. You can also see Calls and voicemail for tips and tricks.
  • Network issues - Please contact your service provider if you believe you are having network issues.

Why Can't I Connect to a WiFi network?

If you need help connecting to a Wi-Fi network please see Connect to Wi-Fi or data.

There are many reasons why you are unable to connect to a Wi-Fi network:

  • No networks available
  • Invalid password/key entered
  • WPS button not pressed

You can turn Wi-Fi off and back on to see if it helps, and reboot your device.

Why is The Radio Not Working?

Please note that a headset must be plugged in order for the radio application to work. The headset will act as an antenna for the radio.

Your radio may not be working because of the following reasons:

  • No headset: You must have a headset plugged in for it to work. If you have it plugged in, please double that it is properrly inserted and secure.
  • No signal: You may not have radio signals around you, therefore the radio will not be playing.
  • Wrong radio station: You may be on the wrong radio station channel, please double check the radio station you are on.

You can also try by going to the home screen and open the application switcher to close the radio application. If that does not help, try rebooting your device.