Compare Revisions

If nothing in the documentation seems to help with a Firefox crash, the support forum can help. Here are some things to prepare before posting your question.

If you still have issues with Firefox crashes after trying the steps in [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]], our support forum contributors can help. Please have the following information ready so we can assist you: # Get the Report ID of your latest crash report: #* Open Firefox, either normally or in [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] and enter ''about:crashes'' in the address bar to get a list of Submitted Crash Reports:<br>{for not fx64}[[Image:aboutcrashesFx57]]{/for} {for fx64}[[Image:aboutcrashes_fx66]]{/for} #*{for not fx64}[[Template:contextmenu]] on the latest crash report under ''Report ID'' and choose {menu Open Link in New Tab}. The ''crash-stats.mozilla.com'' page will open with technical details about the crash. When the report is finished processing, close the report tab.{/for}{for fx64} Click {button View} on the latest crash report. The ''crash-stats.mozilla.com'' page will open with technical details about the crash. When the report is finished processing, close the report tab.<br>{note}'''Note:''' If there is a newer crash report in the ''Unsubmitted Crash Reports'' section, you will need to click {button Submit} before anyone can view the report.{/note}{/for} #[https://support.mozilla.org/questions/new/desktop/fix-problems/form?search=Firefox+crashes&step=aaq-question Click on this link] to get help with your crash from our dedicated community of support volunteers. # Provide as much information as you have about your crash, including which steps you've already tried from [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]. # Copy and paste the Report ID for the latest crash (begins with bp-…) into the "Details" section and submit your question. '''If you can't open Firefox at all (even in Safe Mode):''' Find the text file for your latest submitted crash report using these steps: {for win} #{key [[Image:Windows Key]]} + {key R} to open the Run dialog. #In the textbox, type {filepath %APPDATA%\Mozilla\Firefox\Crash Reports\submitted} . #Press {button Ok}. {/for} {for linux} Crash reports are stored in {filepath ~/.mozilla/firefox/Crash Reports/submitted/} {/for} {for mac} Submitted crash reports are stored in {filepath ~/Library/Application Support/Firefox/Crash Reports/submitted/} * (OS X 10.6 or previous) Click the Finder icon in the dock and select your home folder. Click the Library folder, then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. * (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu. Hold down the option or alt key to unhide the ''Library'' folder. When the ''Library'' folder appears, click it to open the folder. Open the "Application Support" folder, and the "Firefox" folder, followed by "Crash Reports" and finally the "submitted" folder. {/for} Use the ''View'' menu to arrange the files by date and open the newest file.