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conrtibutor, hello, loop

Contributor's knowledge base for advanced troubleshooting and resources for issues with Hello and WebRTC

{warning} On September 13, 2016, Firefox Hello will be discontinued and removed from Firefox. This will happen automatically when updating to version 49 of Firefox. For more information, see [[Support for Hello discontinued in Firefox 49]]{/warning} __TOC__ Currently there is a place to leave feedback for the experience with the product, but there are some potential troubleshooting features that are hidden. Let's start with these basic tips: =Microphone and Video Permissions= If you right click on the url of the page and click on {menu View Page Info}, then click on the '''Permissions''' tab of the window that pops up, do you see the '''Use the Microphone''' and '''Use the Camera''' listed as shared for this website? Are there permissions set for viewing video on the receiver's end? Do they have a Firewall or Antivirus that blocks calls? =WebRTC Internals Tool= #Open up about:webrtc in the url, #start a conversation with a new link. # Click on "start debug mode" and "start AEC logging" try to connect in the url, See Also: [https://wiki.mozilla.org/Media/WebRTC/Logging] =Known issues:= https://wiki.mozilla.org/Media/WebRTC# =Contacts for CCing bugs:= * https://wiki.mozilla.org/Loop/Contacts * ''#WebRTC channel'' =Tagging Hello topics= * ''#Hello'' * ''#webrtc'' https://wiki.mozilla.org/Loop/wiki