Mozilla does not charge for downloads, upgrades or technical support. Companies that ask for payment or personal information for installing, updating or providing support for Firefox or Thunderbird are not affiliated with Mozilla and should be avoided. =Common technical support scams= *Virus warnings that tell you to call Mozilla Support. *Companies that charge you for installing Firefox or Thunderbird. *Companies that charge you for fixing or updating Firefox or Thunderbird. *Phone calls from agents claiming to represent Mozilla pressuring you to pay for a service or grant access to your computer. If you encounter any of these scams, visit the [http://www.consumer.ftc.gov/articles/0346-tech-support-scams Federal Trade Commission (USA)] or [http://www.econsumer.gov/ Econsumer.gov (international)]. =Protect yourself from scams= *Visit the official Mozilla Support site (https://support.mozilla.org) for all technical support issues. Avoid seeking support from other sites, even if they use Firefox or Thunderbird logos. *Mozilla does not offer telephone support. Do not call or give information to agents claiming to represent Mozilla. *Download Mozilla software only from official sources. **[https://www.mozilla.org/firefox/new/ Official Firefox download page] **[https://www.mozilla.org/thunderbird/ Official Thunderbird download page] **When downloading anything with the Firefox logo on your phone or tablet, check the developer information and make sure it really is released by Mozilla. =Report trademark violations= Help stop scammers. If you see others using the Firefox or Thunderbird name or logo to represent Mozilla, [https://www.mozilla.org/en-US/about/legal/fraud-report/ submit a fraud report].

Mozilla does not charge for downloads, upgrades or technical support. Companies that ask for payment or personal information for installing, updating or providing support for Firefox or Thunderbird are not affiliated with Mozilla and should be avoided.

Common technical support scams

• Virus warnings that tell you to call Mozilla Support.

• Companies that charge you for installing Firefox or Thunderbird.

• Companies that charge you for fixing or updating Firefox or Thunderbird.

• Phone calls from agents claiming to represent Mozilla pressuring you to pay for a service or grant access to your computer.

If you encounter any of these scams, visit the Federal Trade Commission (USA) or Econsumer.gov (international).

Protect yourself from scams

• Visit the official Mozilla Support site (https://support.mozilla.org) for all technical support issues. Avoid seeking support from other sites, even if they use Firefox or Thunderbird logos.

• Mozilla does not offer telephone support. Do not call or give information to agents claiming to represent Mozilla.

• Download Mozilla software only from official sources.
  • Official Firefox download page
  • Official Thunderbird download page
  • When downloading anything with the Firefox logo on your phone or tablet, check the developer information and make sure it really is released by Mozilla.

Report trademark violations

Help stop scammers. If you see others using the Firefox or Thunderbird name or logo to represent Mozilla, submit a fraud report.