My sign in was “blocked for security reasons” on Firefox Accounts
- Revision id: 156338
- Creator: Joni
- Comment: downplayed "report this activity"
- Reviewed: Yes
- Reviewed by: jsavage
- Is approved? Yes
- Is current revision? Yes
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: jsavage
If your sign in attempt was “blocked for security reasons” on Firefox Accounts, this means that Firefox Accounts detected unusual activity on your account and is preventing access until we’re sure it’s really you. This is an attempt to protect your account from intruders. We will send you an email asking you to either confirm that you’re really the person trying to sign in.
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If Firefox blocks an attempt to sign in, it will also send an email to the address you’ve registered and prompt you to enter the verification code from that email.
The email will tell you information about the sign in attempt (type of device, location, IP address and time). If you don’t see anything suspicious, enter the verification code from that email into Firefox Accounts to prove that it’s really you.
I don’t recognize the sign in attempt. What should I do?
If someone else was trying to sign in to your account, reset your password by going to https://accounts.firefox.com/settings and clicking next to Password. You can also click the Report this activity link in the email if it's available.
I haven’t received the verification email. What should I do?
Check your spam folder and filters to make sure it didn’t end up in the wrong folder.