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Firefox crashes

  • 4 απαντήσεις
  • 2 έχουν αυτό το πρόβλημα
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  • Τελευταία απάντηση από LJ042

LJ042
LJ042
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Submitted crash report ID is Crash ID: bp-a6357aca-486d-40f7-a97d-b1c160181026

Crash originally occurred while auto update was being applied. Tried uninstall and reinstall with no luck. Tried new profile with no luck. With or without safe mode, page starts to load and closes with crash report. Does not appear to be a hardware problem. Not an antivirus issue as I only use MSE. Thanks for any help.

Submitted crash report ID is Crash ID: bp-a6357aca-486d-40f7-a97d-b1c160181026 Crash originally occurred while auto update was being applied. Tried uninstall and reinstall with no luck. Tried new profile with no luck. With or without safe mode, page starts to load and closes with crash report. Does not appear to be a hardware problem. Not an antivirus issue as I only use MSE. Thanks for any help.

Επιλεγμένη λύση

thanks for the feedback. unfortunately this type of crash seems to be tied to the particular cpu model you're using (we have already seen occasional problems and crash spikes with it in the past). i guess it won't be easy to come up with a fix for that - do the 32bit versions of firefox work better for you?: https://www.mozilla.org/en-US/firefox/all/

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Όλες οι απαντήσεις (4)

philipp
philipp
  • Moderator
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hi, can you please test firefox 64 beta to see if the same problem is still apparent there? https://www.mozilla.org/firefox/channel/desktop/

LJ042
LJ042 Ιδιοκτήτης ερώτησης
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Thanks Philipp but it still does not work. Now when it attempts to start it just stops and I get a Windows error with the following details: Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	64.0.0.6872
 Application Timestamp:	5bd265ee
 Fault Module Name:	VCRUNTIME140.dll
 Fault Module Version:	14.15.26706.0
 Fault Module Timestamp:	5b3efc77
 Exception Code:	c0000005
 Exception Offset:	000000000000c3af
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	eb8b
 Additional Information 2:	eb8b97726004a52bd2a83cc28c80d44b
 Additional Information 3:	937d
 Additional Information 4:	937d9cd6dfd2b569b51ae369c8624079
philipp
philipp
  • Moderator
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Επιλεγμένη λύση

thanks for the feedback. unfortunately this type of crash seems to be tied to the particular cpu model you're using (we have already seen occasional problems and crash spikes with it in the past). i guess it won't be easy to come up with a fix for that - do the 32bit versions of firefox work better for you?: https://www.mozilla.org/en-US/firefox/all/

LJ042
LJ042 Ιδιοκτήτης ερώτησης
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Thanks Philipp - The 32 bit version works. Thanks Again!