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Firefox crashes

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  • Τελευταία απάντηση από philipp

RichardML
RichardML
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Hello, my Firefox instantly crashes when I trying to open it. I've downloaded the latest version a couple of times. Same problem. I'm not computer savy so I'm not comfortable trying safe mode or really know how to. It's happend a few times in the past, but now it's every time I click on it/the firefox icon. I've used Avast and Malwarebites to scan the computer but no changes or problems found. When I try to use the "Troubleshooting Information button "automatically Add", nothing happens. 

"Try manual steps" nothing happens.

Share data, nothing happens. Educated Guess of my system; nothing happens.

Your help would be greatly appreciated. RichardML

Hello, my Firefox instantly crashes when I trying to open it. I've downloaded the latest version a couple of times. Same problem. I'm not computer savy so I'm not comfortable trying safe mode or really know how to. It's happend a few times in the past, but now it's every time I click on it/the firefox icon. I've used Avast and Malwarebites to scan the computer but no changes or problems found. When I try to use the "Troubleshooting Information button "automatically Add", nothing happens. "Try manual steps" nothing happens. Share data, nothing happens. Educated Guess of my system; nothing happens. Your help would be greatly appreciated. RichardML

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philipp
philipp
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.