i can't get the websites like youtube, facebook, etc to load. everything comes up as just text/words. i've downloaded adobe flash and real player on windows xp.
i have windows xp. i just got the computer and internet on it. i downloaded adobe flash and real player. but i still can't get sites like facebook and youtube to work. i always get popups that ask if its a trusted site and to add the exception, which i do. yahoo and msn work, i can see photos and pictures and images just fine, but facebook and youtube are still all just words and error messages. any suggestions besides what i've already tried? i'm not tech savvy so step by step is how i learn best!
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What is your computer system and Firefox version?
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?
Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details" to expand this section. If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
- Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
- Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
- Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
- Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.